Hang on was the advice, this was an hour after the pick up slot that was charged for was missed...
Faultless, pleasant, on time and highly recommended thankyou.
If I could rate 0* I would. Turned up 4 hours late. In a van smaller than promised. Was told another van would turn up, which didn't. We ended up moving all our items into the drive as we had to be out by 1, in the rain. They then broke untold amount of items: tv, units, boxes, sofa, babies cribs, chairs, and more. To which they tries to offer us coins out their pockets to pay for the destroyed items.
Now trying to recoup some reperations from this will take "6-8 weeks" absolute joke stay as far away as you can
Like many below, I booked a job with AnyVan only to discover that, outside of their terms and conditions, they have a walking distance policy. Because the driver did not want to take my item out of the front door he demanded an extra fee of £70 to take it out of the back door, which I refused. It seems that this is common practice with AnyVan who also seem to want to go to any length to avoid refunding me for the job. Extortion at its worst!
If there is an option for no star I would have picked that. Driver's names Igor just left us hanging was very rude and refused to do the job, I even payed extra for the pick-up time. Contacted the customer service but they did not do anything and said there is no refund then just rebook but will have pay another amount. Money went to waste! Please don't book anyvan never ever again!
Overview
AnyVan has a rating of 2.3 stars from 723 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AnyVan most frequently mention customer service, next day and time slot. AnyVan ranks 7th among Moving Service sites.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
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- London, Hammersmith, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members