AnyVan

Great service from hard working, friendly and efficient team of lads. Just told me to relax while they did all the work! Would recommend.

The team were fantastic. I would definitely use them again if we need their expertise. Great workers and top service.

Kept us informed of time of arrival, looked after our item and delivered it safely. Nice polite people. Couldn't fault it.

This company is the most absolute rip off, unprofessional people i ever dealt with. My boyfriend and i booked this company to move our stuff within a week with the message that they would contact us 24h prior to the moving to arrange final details and confirmation of addresses. He paid £135 in advance for the service. 24h hours to removal date NO ONE, CONTACTED US! We tried to contact them but with no avail, the costumer service line is a scam! An automated service to put you on hold and no one is there to pickup the phone and talk to you! After several messages online complaining they finally replied saying they would be there on the next day as agreed.On the actual day of the delivery the hours passed and no one showed up. We tried to contact several times, and after those many times they finally contacted us with the excuse they only could get someone to do the removal late in the evening. Late in the evening came and they called saying they wouldnt do the delivery unless we pay more money claiming we had some missing pieces on the details of the removal. We offered more money but apparently it wasnt enough
Long story short they kept the money we had already paid with no service! They are rip offs and BLACKMAILERS! DONT EVER EVER USE THIS COMPANY!

I am a student and needed to move some furniture into my new accommodation. I informed the guy I spoke to at AnyVan that I would be moving some items from my current address and some items from another address (namely the neighbours garage as some was being stored there). I paid £200 for this service. I then called the company back again a few days later to ask if they could give me a more precise window of time for pick up as I needed to vacate the property by a certain time. Another £30 for this.

Moving day came around and the driver turned up late in a bashed in van with so much other stuff in it that he couldnt possibly have fitted all mine in it too. He claimed he hadnt been told about the other addresses, didnt have time to drive around the vicinity picking other things up as he was already late, and if I had a problem with this I should take it up with the boss. Charming.

I called AnyVan who were completely unapologetic and said they would investigate the matter and call back. They didnt, so I called back and they didnt pick up. I called from another telephone line and they mysteriously managed to answer my call. Again, no word of apology and instead the person on the other end of the phone tried to argue with me, saying that I hadnt given them the other address. I pointed out I couldnt possibly have known that I needed to give them the other address (which was literally 4 doors down the road anyway) unless they had asked me to. Which they had not.

She said she would call me back in a few hours and eventually called me back about 5/6 hours later making me the generous offer of a £30 refund. The driver then arrived at my new address late.

All in all, AnyVan cost me £200 (that I had spent hours earning and have no prospect of earning back in the near future due to being a student). They turned up late at both ends with only 1/4 of my furniture and tried to argue with me when I complained. I am now in my new property without any chairs and sleeping on the floor (as my bed is still in my neighbours garage), and having to find some money to somehow pay another company to complete the move.

If I could give this company minus 5 stars, I would. Moving house is one of the most stressful things you can do and they made the experience a hundred times worse. It was honestly the most stressful experience I have had in my 37 years. I booked and was told I was on the cusp of needing 2 or 3 vans. I added 30 more boxes to my booking and assumed this would take me to the 3 van minimum. I was called 48 hours before my move and told I'd have 5 people and 2 vans. Happy with this if they thought that's what it would take. Only one van and 3 people arrived, late and this meant we missed our completion time by 4 and a half hours. I had to send the van on to my new home, without having completed (luckily it was a new build and developer was very understanding), my buyer was irrate and wouldn't allow my solicitor to use funds from sale to complete on my purchase until the house was vacant, so I and my 63 year old mum had to empty two thirds of the house out into the garden (2 flights of stairs). The poor team who did turn up had to work until 10pm just to make sure that my stuff was safe and in my new place.
I called AnyVan on the day to let them know what was happening and was told they would get hold of the removals company (yes, apparently AnyVan just work like a broker - not something that was obvious on their website). I waited an hour and never got a call back. I them called again and got a very apologetic sounding lady who promised to call me back the next day, to discuss compensation, but never did. All this left me with a bill from my buyer for their additional removal fees, and other costs, due to missing contractual completion time, without a home that I actually owned (again, I was very lucky that the developer was so understanding), and highly stressed by the while situation.
I complained to AnyVan for their colossal F up and was told that because this was a case of "he said, she said" they would not tale the complaint any further. Disgusting customer service from what appeared to be a good company. Honestly I cannot rate these cowboys poorly enough. Please save yourself a lot of stress and go ANYWHERE else.

Easy to arrange, quick, efficient, polite, cost effective, friendly, helpful and on time. Easy to recommend. Wld definitely use again.

Booked a delivery company through ANYVAN to take my household contents (32m3) very little furniture, no white goods just normal average household items from South west France to South East Spain. The drivers turned up at the appointed time (both Polish drivers and non English speaking) in two 20m3 vehicles very slowly started the loading process. They seemed more interested in talking to friends and family on their mobiles. Several hours later they stopped loading vehicle one which was about 50% full. Then proceeded to load vehicle 2 another few hours later when vehicle 2 was about 45% full they stopped loaded and stated they couldn't take anymore due to weight. They departed some 8-9 hours after arrival with more than half of my goods left in a house that I was vacating. House Owner very pissed off with me. The only solution offered by the UK company DD Moving supplying the service that they could send more vehicles at extra cost to me but not guaranteeing if it would one or more vehicles. So to sum up, I watched two half empty vehicles depart for Spain, a large pile of my things sitting on the ground in France. Two days later the drivers arrived with the half empty vehicles and to keep things consistent very slowly offload my goods. So what is the point of getting a quote for a normal transport job of normal household contents and only completing half the job. Vehicles supplied unfit for purpose, or perhaps it is just a scam way to make you pay more when you are in the worse situation to do much about the situation. So the moral of the story the quote you may receive will likely be the starting cost and no where near final cost. BEWARE If you are working to a budget as I was, you will find it blown out the window
As the saying goes cheaper is not necessarily better or in the end cost you less.

Second time I've used any van
Moving flat for the first time is a lot but they've helped so much
Great service every time
Highly recommend

BORDERING ON CRIMINAL! A total shambles from beginning to end and ANYVAN's infrastructure is dire. They have no other method of contacting the service provider than you the customer, so when there's a problem (and believe me, that is HIGHLY likely and if you're VERY lucky there may only be the one, unlike me who had 2 full weeks of hassle and NO SERVICE WHATSOEVER!) they have no way (nor desire it seems) to help you. The only thing I can say that I got for my paid up front money... despite the fact the website informs you that you don't have to pay in full until the job is completed but by the time you find this out, youve already parted with a £10 deposit... was wall to wall frustration. The whole set up was totally unprofessional from beginning to end. I opted to use 'Roger's Removals' of Blackpool... not the cheapest option but the one who pledged he could do the job on the day required... Parcelforce would have been cheaper in reality. In total I lost the £35 outlay plus the brand new microwave (£65) that was supposed to be delivered back to me, a return that I had already paid out on and had to write off in the end as a direct result of Anyvan and Roger's Removals failures. Fortunately Paypal refunded me the £10 that Anyvan charged me but refused to return, despite the disgusting treatment metered out by them. I will never, never, ever use this bunch of cowboys again and strongly recommend potential future users to think long and hard before investing into this set up... put a match to your banknotes instead... at least that way, you will have something to see for your actions and it's less painful than banging your head against the wall!

After months of saving money from my 8 year old son's disability benefit, we finally bought him a swing and slide set he had desperately wanted, so he could play safely at home and meet his sensory needs. Playgrounds can be difficult for him. We booked anyvan to collect this for us 8 miles away, near the rugby stadium in Twickenham. The evening before collection we were called demanding extra money to collect our 'large' item (though we gave them an accurate description during booking via the Ebay listing) and after paying which left us with no choice of pay further or lose our original payment which is wrong! Furthermore unbeknown to us on the day of collection due to a rugby match the main access to the road was closed. Despite there being secondary access the driver cancelled our collection and left to another job during our pre paid window with 3 hours remaining!. Not only did anyvan refuse a refund they expected us to pay even more to rebook. We are now in contact with trading standards. If anything the most upsetting part is that This is a company who on their website claims that they do charitable work and help those in need. However is contradictory to how they have treated us! Hypocritically keeping money from a disabled child for a service they did not provide. Trust the 1 star reviews this is a money grabbing company with poor customer service. Suspicious combination of only 5 star and 1 star reviews. All the positive 5star reviews on here have been 'invited by anyvan' to wrute a reciew. Coincidence no? Trust the latter. Please check other review sites for the real reviews of this company l e.g. GOOGLE ANYVAN REVIEWS

Terrible experience- do not use this service. We booked to have a treadmill carried down two flights of stairs in our house. My husband called up to explain that it was really heavy and the stairs in our house were awkward. He made it clear that it would need very strong people to move it. At no point was he asked the weight of the treadmill. Any van reassured him that they were experienced in moving treadmills and that it would be possible as they move ‘pianos'. My husband was told that he did not need to dismantle the treadmill as they moved fold up treadmills ‘all the time'. When the men came to move the treadmill, they could not even get it out of the room as they could not lift it. After sliding it across the carpet, it was left in the doorway for my husband to move back to its original position. This took them about 2 minutes and then they left. When we spoke to Any van to get our money back, my husband was told that it was his responsibility to know what weight two men could carry and he was asked ‘how' he ‘expected them to be able to lift it if it wasn't dismantled'. After this, he was asked why he didn't help the men lift it (seen as my husband and I had managed to get it up there in the first place). We were told we could not have our money back and could not speak to a manager. My husband then asked if they could lift a spin bike instead so that we were at least paying for something to be moved and we were told that we had paid for a treadmill to be moved and so nothing else could be moved. The irony is we have paid for a treadmill to be moved 1 foot. The most worrying thing is that the company seem to have no thought for the safety of the drivers as the men who turned up clearly weren't strong enough to lift it and yet the company had not checked to see the weight of the treadmill beforehand- this is clearly not effective safeguarding of the drivers. From looking at Mumsnet, it would appear that we are not the only people who have had problems with the company. Do not use this company.

WARNING PLEASE READ
We booked removals with Any Vans end of April for 16th May. We cancelled removals as to expensive on 3rd of May, well within guidelines. We moved on 16th May without Any Vans. Over a month later I receive an email from Any Vans saying they will be moving us on the 23rd June? We moved a month ago. So I clicked on cancellation thinking this would be the end of it.
Then receive a call to say they will be with us tomorrow, I tried to explain to the very rude man that we never booked a removals, after a very heated conversation I passed the phone to my husband who they refused to speak to in the end they did, for him to be told not to worry we have been charged for the removals anyway so it didn't matter if we used them or not. Checked our bank account £734 had been unlawfully stolen. They had kept our bank details since April.
We raised this with management after being told by Lyndsey who tried to resolve this that the reason we were unknowingly booked is they put in a DUMMY I quote dummy appointment on cancellations.
Pointless to ramble on how awful the customer services behaved who finally agreed to refund what they had stolen. But not for 3 to 10 days.
We reported to the police and want people to know what this company are capable of. Holding onto bank details for almost 3 months and charging a customer for a booking that was never made by ourselves but by Any Van.
We were advised by police to contact the bank in case they try to take more money. If you use this company do not give your card details although no doubt without them you would not be able to book.
Sum these up thieving B*******.
I hope this review will help others not to go through what we have just gone through as if moving is not stressful enough.