America's Best

I eye exam for contacts and doctor gave me pair to use until I get contacts in mail.I had the ones doctor gave me so tried on frist and they did not work. So when I got the new ones in the mail I carried them back. They told me to bring them back on my next visit and they would refund. So on my next visit I carried them back. And then they told me to bring them back when I get my new one and they would make a refund and a exchange. So when I carried them back the last time they told me it was over 30 days and they couldn't make a refund. And they were sorry about the miss communication

I recently purchased a 6-month supply of SofMed contacts from America's Best (ha, that's a laugh). The left lens were highly distorted and the right was not much better (made in the UK). AB would not make good on their contacts... left me hanging with a bad product AND kept my mony! I went to COSCO and bought Bosh and Lom... PERFECT and $10 less. AB's is a thief in my opinion... they would NOT even offer replacement lens. I'll NEVER buy from them again... and, the optometrist was lousy too IN MY OPINION. The whole experience SUCKED and it still SUCKS. Save your money... go to a honest-real clinic... don't risk your eyes on AB's trash!

My husband and I received the best customer service from our eye examine doctor Phuc Nguyen, O.D and Associate: Kevin. Kevin took his time in finding the best cost for our glasses and fit. Both the Doctor and Kevin were our kind of customer service that keeps us coming back to the Albany Oregon America's Best.

My son and I had an appointment yesterday and I can't begin to tell how bad the customer service was at the store on Roswell Rd at East Lake Plaza in Marietta Ga!
First they threaten to cancel our appointment if we didn't arrive 15 minutes prior to time, literally said they would close the door on us.
Then, SURPRISE, found out after 1 1/2 hours that my son has to return for another appointment to get new contacts. Took over an hour for them to input my insurance information and then the power went out. We left but now have to return today to finish the insurance payment process.
NEVER EVER will I return to this store again!

Best exam and selection of frames! Customer service was great too! Easy to schedule appointments! Will definitely pass this information on! Will be back certainly!

Was at Americas Best (Reynolds Crossing Location In Richmond) to pick up my glasses and the front receptionist was talking about a pot luck at work and what she was going to bring which sound really good, but then this chick began to cough constantly and never once stopped working to spit that mess out her mouth or went to wash her hands. Who in the world would eat anything from her?
OMG SIMPLY GROSS!

Do not even bother! I understand they sell cheap glasses, but I've had nothing but bad experiences with this place.
The staff are always friendly and as helpful as they can be but the Company as a whole is a disgrace.
We bought 2 pairs each. I very quickly had the lens pop out of a rimless pair. Brought them back, they were repaired, and I was told that I had just used up my 'Warranty'. It is really just 1 prepaid repair!
My wife's lens keeps popping out of her rimless. I can put it back in, but brought them in for repair. The put it back in. I said I've done that 3 times, I need them fixed properly so it doesn't keep happening. I was told they're fixed now, that's all they can do!
The arms came off on my other pair Was told that they're broken and can't be fixed-need to buy new rims. These are my 'back-ups' that have been worn maybe a dozen times.
So the "2 Pairs for $69"-Which cost over $200-plus "Warranty" (which can be used ONCE!) is a complete scam! The rims are cheaper than anything I've seen, including the big box stores!
You'll end up saving in the long run (money and aggravation)if you go anywhere else!

My family have used America's best for several years, until today. I made the only available appointment for July for my son. His fist at 8byears old. I was sent a patient information request through my email. Filled it out. This past Monday, got a text to confirm. I did. Received 2 more texts confirming his appointment at 440 today. 7/20/2022. Then today at 10am, they call to cancel because he is a pediatric and will need more time to examine. My son live a couple hours away, made arrangements to have him with me today, and they cancel on the day of due to needing a few more minutes. They are open until 7pm. So they should have no problem seeing him. It wasn't my fault, they waited until today, not a month ago when I made the appointment to see his age, which I clearly filled out. Then they said the earliest would be August 10th, after school starts back up. Horrible customer service.

Warning, they DO NOT offer WARRANTY on any of their products. Soon as you walk about the door with the glasses, America's Best will not offer any refund or replacement. You must purchase an insurance policy that costs extra, and even then they hang up on you. They have no access to a corporate operation and they are operated with National Vision Corporation, who is raking in the profits for "Dollar Tree" quality on their frames and lenses. BUYER BEWARE - STAY AWAY.

Some staff was rude just because we are Hispanic, it is unprofessional and unethical to look down on people just because of their ethnicity or race. Bad experience

Late with contacts, said give it about a week, been over 6 months! Americas WORST. I desperately needed them for school and they failed me. Awful awful awful.

This place is the most expensive of all the eye centers here in Louisville. Their customer service is useless. I purchased two pairs that cost me over $400 and the prescription was never correct.

I was 5 minutes late, because of stand still traffic and they cancelled my appointment. Would not see me! But doctors are late all of the time! Never walk in at your scheduled appointment.

I called on December 15th to try to understand why I booked online to buy two glasses and get an eye exam included. And I spoke with the attendant, I think Patricia, she didn't know how to answer me, she said that I did the exam for $99 and it didn't include the glasses. I asked again why if I scheduled something else and she said she wouldn't keep going back to it and hung up the phone on me and won't answer me anymore. I had asked for contact lenses because I saw on the website that I could choose and without my permission she canceled my order and did not answer me. It was in Parker

Popped in to America's Best (AB) on University Pkwy to see if they could repair glasses that I could not repair. The staff was courteous and helpful, my glasses were repaired and within minutes I was on my way. Another reason why I've been a purchasing eyeglasses from AB for years.

First the dr was good. I won't slam her. 2nd, i waited for them to call me that my glasses were in. They didn't call, i had to call them. Apparently there was something wrong in the shipping, good thing i called them. 3rd, i asked to make sure that my trifocal was "line free", i wanted progressive, like i have now. He said they were not written up that way. So my $35.00 charge just jumped to $194.00. BIG DIFFERENCE DON'T YA THINK? Maybe they need to take the time to train the customer service people before they send them out to help the customer or have someone with the know-how look over the request before it's finished. I had to go back in and get remeasured for progressive in lieu of the line trifocals. Let's see how long this will take now. Not a happy camper. :(

I have used this place in the past with very little problems... But this last time it has been a nightmare! In Victor NY the woman Susan who helped me when I went in to get my glasses tried to tell me that I was not looking through them correctly and that was why it was blurry! REALLY? I have been wearing glasses most of my life and I am not young anymore! It was blurry and made me dizzy and she finally decided there was a defect in the right lens. So they said they would do it over. So next visit to get the glasses... yup, they messed up the left lens! No scrip in it at all, just plain glass! Yes I have very poor vision in that eye but I need something to make things clear! This time another lady helped me and wanted to know why I took them off so quickly and said...'how can you tell when you hardly had them on?" I told her it gave me an instant headache as it was totally blurry on the left side. So I made her check the second pair as I had gotten the 2 for one... and she agreed they were different but could not help me as she usually worked with contact lens instead. So... they want me to make a 3rd trip to get it right? I think they can do this over the phone this time. What a mess! Must be they don't have good help anymore! I am not happy at all.