Took my father in law to get new glasses and their customer service was great at fairmont location!

I've not a very bias type of person and by far- this is the second review I made in my lifetime. I'm always very objective about what I'm gonna write or say and so very truthful about this. The experience was at 1541 W New Haven Avenue
West Melbourne FL ******* America's Best.
This is in regards to the 2 prescription progressive glasses I ordered (one is a standard and the other is with transition).
It took awhile for them to have it made for almost a month- but then I was very patient.
But when it finally been made- I went in to their office to pick it up- but apparently the transition is made with reading glasses. The reason why I have the transition is when I'm outdoor and so I needed the transition.
The guy whom I was talking to have it change was very unfriendly and unentertaining. Don't even listened to what I say- overtalks me as I explained the mistake politely. He wouldn't even look at me as a customer to address the concern. So he was typing- I believe so he handled it the way it should and took the prescription back- later after 3 weeks- I believe so I was expecting its progressive with transition type- but handled it to me without even have the casing. He told me gave it to me- I didn't argue- so I was walked away. It's just a casing anyway and I've an extra one rather than putting my energy to arguing. And so no trial made- with my confidence from their job- I trusted they handled it already.
As I was using the transition- I couldn't read like my progressive. And so I went back again and told them about the glasses- the same guy who handled it to me told me it's not progressive when he was the one I told then about the initial concern that it's again the same mistake.
I was turned it to Tiffany- and after reviewing the papers or documents in the computer- it turned out that the glasses from initial purchase is past 30 days when I was told that after 90 days it should be replaceable- I don't know one says different from the other.
And so my transition glasses is past the 30 days where I was told within 90 days and this is just the second month from the time I claimed from the first time they have mistaken.
They're not very friendly and not even nice to handle a situation. And again- I just walked away with frustration without arguing.
This is a very shady place where they are initially nice to you but unable to handle their own mistake. Not even able to meet you in the middle to assist you from their own mistakes, 2x in my experience.
With frames and style, it's not worth it for the expense you'll pay.
But for me the most important part is how they'd handled me and unable to meet at least the minimum service to what I paid.
Tiffany told me, "at least you can still use the glasses for distance and outdoor", the way she rudely told me. This statement is not how to resolved the issue- I ordered progressive lens and not distance or reading glasses as they initially made it for me.
They do not know how to listen to customers need, or even listen to you to address the issue. But again- I was still kind as I respond to them.
This is not a good place to get your prescription glasses.

I have a regular out-of-network Optometrist, however decided to give Americas Best a chance, due to the lower cost and in-network. Late January, I went to have my yearly examination and new prescription for contacts. I do mono vision (one eye for near and the other for far).
The MD (she) barely used the machines and was quick to informed me I could not do mono vision and for best results I had to do bifocal contacts. A prescription was writen but there were none available to try. I was sent off to the front store clerk, who informed me it would take about two weeks for the contacts to come in. It took them three weeks to come in. I was called to come pick them up, try them for two weeks and if ok, they would order them. 1st pair, I could read but could not see far – not good.
Two weeks later with a different doctor and NO EXAMINATION, she said, she would adjust the prescription and reorder. This time it took 2 weeks to get a call. 2nd pair, I could read and see some what far but blurry – not good.
The third appt in and a different doctor, which I thought he was having a bad day and not he's actual personality. He was adamant about their prior prescribed contacts "brands" poor quality and in a hurry to order the different brand, he warned me that my vision would not be perfect even with bifocals – "if I fix the far you won't be able to read, so which do you want". I let him order the contacts. Another two weeks, I picked them up and he was right. I could see far a little better but for close nothing.
After almost 3 months dealing with Americas Best, I wrote them off. I went to my regular optometrist who is right across the street. In 1 visit he checked my eyes and was able to write a prescription for bifocal contacts, He even had samples for me to try. I did not have to wait to 2-3 weeks to find out if the prescription was good. I actually, was able to clearly see far, close and read in about 35 min. I am very happy, I can see very well.
The saying "you get what you pay for",…it's absolutely true. Americas Best MDs have only 15 min per customers. They have a great selection of frames but unfortunately that's all, I would not recommend if you're truly looking to have your vision corrected and not just a new cute frame.

BTW, I gave 1 star for store hours

A month-long saga ended today. Went to Target Optical for my annual exam and I needed to update my 2-year-old pair. They didn't have anything I liked that day, so I went to America's Best. After an hour of trying on glasses in half the store, I settled on a pair. I thought getting the order for them would be painless. It wasn't. The staff member handed me off to the manager, which struck me odd. It's glasses, not a car dealership. She was a bit off-putting with an attitude, which I found unnecessary and not very encouraging.

The manager was going through the options and wrote me up for the most expensive progressive they have for $385 without tax, not including the frame. I told her flat out I don't need anti-glare or transition lenses nor do I care about thin lenses (my current pair aren't thin and I don't care). I literally had to haggle them down to a reasonable price even with insurance. Total cost of $209. I paid for the pair and immediately had a sinking feeling, but couldn't put my finger on why.

5 days later my glasses were in despite being told 10 days was the turnaround time (which was typical for past pairs). I went to pick them up and tried them on. I was handed a laminated card with various policies written on it in differing sizes and font colors. I found the glasses to be painful to my eyes. I equated this from wearing my current glasses all day. I sat there looking and pondering because these were hard to see out of. I told the staff member, I don't know if they were good or not, so I will test them out for a couple of days to see if they work for me.

I got home and put them on again. I looked out the back window to see how clearly I saw the house number across the street that I could see with my current pair. I couldn't see jack **. The new pair had only one good spot to see out of and the rest of the lenses had a fish-eye effect. It was virtually unusable. I couldn't even see the minute details of the floorboards from across the room nor see the computer screen properly. Not to mention the eye pain was crippling in my left eye, so I put on my old pair and put away the new pair.

It's the first time I've ever had a garbage progressive pair of glasses. I thought they screwed them up. I tried wearing them a few times, but could not stand wearing them for more than 5 minutes. I went back to Target Optical where I did my exam to a) get the new pair measured and b) replace the frame of my current pair because I screwed up the arm.

They assured me the script in the America's Best pair were correct, but mentioned the lenses were convex and that it could be the position of the glasses on my face that is causing issues. They tried adjusting them. They suggested I go back to America's Best to get them remade and if they will not help me or refund me, Target will work a solution. At least I had a backup.

I remembered I have a 30-day return window. I went back last Wednesday and met with the staff member who first gave me the glasses when I picked them up. I explained my predicament and she thought maybe it was a differing material causing the issue. I told her the lenses were oddly convex versus the flatter profile of my old pair. I thought the convex was causing the severe distortion. I told her that I had Target measure the pair to check that the prescription was correct (it was), but that I could not see out of them and it was painful. She was curious to see what material was used on my Target pair. I went home to locate my old packet from 2020 for my current glasses. I didn't have it and Target didn't keep that on file, only the prescription.

I go back to America's Best the day after and I have to deal with the manager again. I explained again the issues and she copped an attitude. She insisted that if I'm having problems it's the script my optometrist wrote and not the fact they were made wrong. She claimed when she measured both pairs that the right axis was 140 on the new versus 120 on the old and the left eye had axis subtracted. She wanted me to get re-examined and I balked. Instead of making it right, she said, "We will only remake them using the script that are in your current [Target] pair. In order to do that, I need the 2-year-old script rewritten." I reluctantly agreed and went away.

I went to Target Optical and met with the same lady who helped me on my last three visits now. She was perplexed by America's Best asking for the old script, but she ended up giving it to me anyway and assured me they will help me if this place won't. She also mentioned it was pointless to remake a new pair when my current pair was still good. A coworker offered to me the material they use on the standard progressives and mentioned "if you have a frame you'd like to use, we are happy to make your glasses. You don't have to buy the frames here".

Why didn't someone tell me 4 weeks ago?! I would have stuck with Target instead I went to America's Best. Damn! Now that I had that vital nugget of info, I went back to America's Best after work and was glad to see the immovable manager was not in, but the staff member who helped me twice before. She picked up the conversation where we left off on Wednesday. The manager never said to her that I came by on Friday. She asked did I find out the material on the old pair. I told her "no". I don't have it and Target doesn't retain it beyond a year.

I advised her that I returned on Friday and her manager would only remake them with the current prescription I'm using (my Target pair). I said that I wish to return the pair that was made because it makes no sense to remake them with the script I'm wearing and with a replaced frame at that. She didn't argue with me. She wasn't thrilled either, but she refunded me my $209 for the entire cost of the pair out of pocket. I gave a star back on this review because she did the right thing. If her manager was there, I'm dead certain I would be denied a refund.

Needless to say, I learned my lesson. Aftee reading tons of nightmare reviews, I count myself grateful that I was able to get a refund. I can use Target irrespective of where I get my frames. Target's standard progressive lenses are far superior to anything I've worn in the past 19 years and they have not a single scratch or scuff on them after 2 years of nonstop use. Now, let's just hope that the claim with VSP under America's Best is reversed and my benefits restored for this benefit year. Despite the out of pocket cost refunded, I'll be screwed out of my glasses for the year under VSP.

GO SOMEWHERE ELSE

THESE COMPANY IS A SCAM. EVERY TIME I WENT I GOT A DIFFERENT PRICE
I WAS TOLD EXAM WAS INCLUDED THERN WO I GOT CHARGED

This place is the MOST inefficient Doctor's office I have ever been to. Their membership in theory is great. $99 for a few year's of eye exams, sounds great. However, in order to actually get your prescription, you need to first try the contacts before, then book ANOTHER appointment for the doctor to see them on and test you AGAIN (which would make sense for people new to wearing contacts, but not for everyone) Also, in order to get your first trial pair, they have to order them and this can take up to 2 weeks, once you get them, you have to book another appointment, the doctor needs to see them on you and then you are allowed to get your prescription. I have used contacts and glasses for 20 years now and this is the first time I've had to "try on" contacts for a week before getting a prescription. This wouldn't be an issue if they had the contacts at the office, and if they want to see you to try to the contacts, whatever, makes no sense, but ok, but the fact that you have to wait in order to get them is ridiculous. There's no charge every time they need to see the contacts on, but it is a huge waste of time and the office is packed! Nobody has that kind of time. When does anyone ever have to go into an eye doctor again after getting your eyes tested!?!?!?!?! This is ridiculous and redundant, and inefficient! I would rather pay more, go once a year, like the rest of the world and move on, get my prescription and get my lenses online. Are they not confident enough in their own tests that they have to make you go there to get the contacts and then again after you try them on to see them on! And to top it off, if they prescribe contacts for Astigmatism and you request daily contacts, you will one box with astigmatism contacts, which has 5 lenses, and the other eye without astigmatism, get 10 lenses! They aren't even! So to summarize, if you go here, make sure you have 2 months worth of your current contact lenses so that you have time to "try on" your lenses and go back so they can finally release a prescription for your lenses! You're better off just paying more ANYWHERE else. Walmart typically has appointments for the same day you're looking for, or even the day after, I would recommend not wasting your money, time or energy at this office. Horrible.

Greeting,

I was at your Upper Marlboro location 2/3/2022 with my Great Grandson (Keon Earby-Smith) who is 9 yrs old. After seeing the Tech with myself and my other 6 yr old grand we waited to see Dr. Cooper. Once, she called his name she informed me I could not go in and she would talk to me afterwards. Well, after really processing this I did not feel to comfortable with him in her location by himself with the door closed. I went to the manager and he understood what I was saying but examined that due to COVID she did not feel comfortable having more than patient in there, and because of privacy laws she had to close the door. Well, at the point I explained it was against the law to see a minor without an adult. At that point other patients were also alarmed and couldn't understand. Well Dr. Cooper finally came out and told me what he needed etc. but at that point another parent stated if I can't go in with my 14 yr old daughter it was going to be a problem. Well at that point I told her I didn't understand and it was against the law. She stated "I don't know why the tech let the three of you in but due to COVID she was trying to keep COVID down." Well, I stated that is almost impossible, but of course you need to be careful, mask, washing hands etc. but you could have left door open. She became loud and stated that she did not chose to and asked her patient questions with door close again 9 yr just weeks ago. Mind you she was standing very close to me when she was loud and truly not 6 ft away. I ask her to lower her voice and your manager and 4 customers also heard and witness incident. At that point I told her I would call corporate and put in a complain about her and she simply said 'MAKE SURE YOU GET A CARD UP FRONT". Truly unprofessional, and after my grandson's glasses which disappear the first order (but your store did address and he is getting this pair free) comes back we will never come to this location again. Dr. Cooper is very nasty, unprofessional and truly rude! I know people need their jobs so I am not addressing the fact that she didn't feel comfortable with the three of us in room but her demeanor and the way it was done was out of control.

I have my own Non Profit and I teach work readiness training to teens such as; Communication/Listening Skills, Business Building, Resume etc and above all how to conduct yourselves in the work world your Ruby Cooper, OD needs some training. COVID is scary and I've lost two loved ones so I do take it serious especially being over 65 yrs old but a 9 yr old examine by himself. NO!

In closing, your manager was very respectful, professional and tried to help me with issue but relied she was truly out of order and kept apologizing for her.

On July 28th 2021 at their Largo Mall Store, FL. But on the 27th they had a hard time finding my record searching my name then my reference No./Invoice No. And so on, finally finds my record and later my new glasses. I told the lady that I will pick them up tomorrow (July 28th). I tried on my new prescription glasses and could see issues with reading and sight. Anne bent the frame from the middle and that did not fix the problem. Manager, Sandy, is called in and I told her what the problem was and without even asking any further questions or offers to adjust them bluntly said "they have been made exactly as the Prescription states. Take them home and try them on for few hours a day for a few days then go back to your Optometrist. I then explained to Sandy I have already been tested a 2nd time last month (June 2021), with no changes and the reason I have now come to America's Best!. She repeated "you will have to go back to your Optometrist as you were not tested on site." She said "I know you are in the middle of all this..." and offered no other solutions- but to go back to my Optometrist. What good are the glasses to me if I have issues reading! I paid $295 for the lens only. No offers at all to adjust them or even to explain why this might be so, which other Optical Stores do and even more, no matter where I had been examined. Their After Sales Customer Service put me in a tense/stressful situation! I was never given/explained their store Policy neither the consequences if the frame (which I supplied) and any lens issues, I would have to go back to my optometrist I would have NEVER gone to America's Best! Let alone, to later find my Optometrist had not signed the Prescription, I presented to them. I also asked Sandy what happens if the Prescription changes –She quickly scanned through her papers and then looked at the name of my Optometrist, saying she did not know who this Optometrist was and said "you have 60 days and we can look at what we can do..."? This stressed me out further. I have never been treated this way at other Optical Stores in the past when I presented a Prescription from elsewhere! I needed these glasses corrected. Not knowing where I stood with possible added costs going back to the Optometrist as I am retired on a budget. I resorted to external help/advises and was advised to talk to the Manager about their store Policy in these instances and why these were not explained to me. (I also alerted Sandy that the Prescription had not been signed by the Optometrist). She said she will talk to her Manager and assured me either herself or her Manager will call me back and neither of them called me back in the last 7 working days! Another customer service break down!
America's Worst After Sales Customer Service at the so called America's Best! Their name changes quick and as you can see they care less!
FYI, I did not even have to go back to my Optometrist and the unnecessary tension and runaround they were giving me was uncalled for/inconsiderate/thoughtless... Just found out that All my new prescription glasses needed was an adjustment to the arms tilted in it's right position and that fixed the problem immediately! Surely, all this could have been checked out on the day but they chose to put me in a stressful/tense situation instead. My experience and feedback about America's Best could have been a lot different. Lesson learnt and never going back to them!
Mina DeYoung.

I went in for my appointment as I have for the past 20+ years and I finally decided it's time to quit accepting their excuses for their horrible customer service. This includes everyone I met with after my examination with the Dr. I have always purchased glasses and contacts. When beginning the ordering process I was informed that my Dr. had not written a prescription for contacts, therefor I could not order them. I had to wait for 2.5 hours to get back in and have the Dr. OK the same thing he has done year after year.
When ordering glasses... sure you can get two pair of frames for 69.99 but that doesnt include the lenses, scratch resistant (or not) tint, bi focal, etc... the options that add to the price add up quickly. The upselling they do is absolutely rediculous especially when you would assume you are purchasing a pair of glasses that actually have the lenses in them.
My appointment was on March 30,2021. They said it was going to take 3 weeks for them to come in and if they hadn't called by then... I should call them. Well, of course after 1 month they had not called so I just went in to get my glassess. Three pair. I put my sun glasses on and there was something deffinately wrong with them, it was making my vision blurry. They told me to take them because I probably just had to get use to them. That was not the case. I finally fiqured out that there was a flaw in the right lense that made it seem like I was standing in front of a funny house mirror. So, they asked me to bring them back in.
Another month later, I went back in because I hadn't heard from them and asked or my sunglasses. They could not find them anywhere. They finally went and spoke to the manager and came back out with my glasses and said that they could't find them because they were in her managers drawer. She explained that they were there because the were BeBe brand sun glasses and the manager had to hand cary them over to get fixed. (Where? Are you kidding me!) They handed them back to me and asked me if they were ok this time. I was in a hurry this time but told them it appeared that they still had a problem so they decided the best thing for me to do was make another appointment with the Dr. to make sure my prescription was right. So they scheduled one 3 weeks out because I was leaving town. (Without my new sunglasses)
As I was leaving, I realized that the only thing they had done was put them in the Managers desk for over 1 month and forgot to do anything with them. In order for it to not look like the had failed at their job miserably, they were going to waste my time and make me come back in for another appointment regardless that the other two pairs of glasses I purchased were just fine! I called them back and told them to cancel my appointment and re order my lenses correctly because they knew as well as I did that they didn't attempt to correct the problem in the first place.
July 2,2021. I go in not knowing whether they had actually received my lenses yet because nobody bothers to call you when they come in.
AMERICA'S BEST has become AMERICA'S WORST! When you add up ALL the costs of your new glasses... they are not as cheap as they continue to advertise. I'm also seeing that people are saying it takes about a week to get your glasses back. Absoulutely not true! It took over 3 weeks every single time they ordered them. It took 3 months and 3 days to get my entire order back and correct.

And NEVER an appology... just fabricated excuses! The Manager at the Midvale store should be fired... after all, her drawer is were my glasses sat until I came looking for them.

Two years ago, I would've written a great review. Americas Best (eyeglasses) had great service, great selection, the offer of an extremely sophisticated collection of eye exams. Things changed. I called and made an appointment (at the Carle Place, NY store) for my husband and myself for 9:20 am and 9:30 am, and informed the woman on the phone that I was disabled/used a walker/had severe mobility issues. No mention, from this representative, that the eye doctor comes in at 10 am. Once I arrived at 9:19 am, I was informed that the doctor wasn't due until 10 am. I stated that I was not physically able to sit there for 40 minutes (and I brought the list of frames I liked by selecting them from the Americas Best Website - so I didn't have to do it at the store). The manager, who identified herself as such, advised me to wait in the car until the doctor came in. In addition, the store lost my husband's (eye exam and purchase) records from 2 years earlier. I was unable to wait for 40 minutes so we left. After a week, I called to make another appointment for both of us. 10 days later, one day before the appointment, the manager (who was abusive to me before) called to state that she canceled both appointments and that I'd have to go elsewhere. I was not welcome at her store.

I immediately called customer service and received a shock. The supervisor I spoke with displayed no empathy, care, or interest in the situation. After I explained what occurred, she informed me that there was a sign - small and not prominently displayed - that the store has a right to refuse service to anyone. Apparently, all stores have a small sign not prominently displayed. I was shocked as I did nothing wrong but be disabled and reject the suggestion to wait in my car for 40 minutes. There was no interest whatsoever - from the supervisor - to iron out the problem, hear both sides of the story, investigate if something could be done. There was no apology for the abuse, rude behavior, apparent disregard of my disability. Nothing. I've never been treated like a piece of garbage before and it was something I won't soon forget.

If it wasn't for the fact that this store had the best prices, best selection, and was able (since 2004) to diagnose my eye problem, I wouldn't feel half as damaged as I do now. It's astounding that they don't care about customers in any way... especially when one is disabled. I can't even go to another America's Best outlet because a disability-phobic manager banned me from her store (and was able to use her clout to ban me from any other outlet) after being so abusive. My husband and I deserved better treatment than this.