America's Best

This america's Best location got my prescription wrong and refused to admit it. They did nothing about it. I only went to replace a pair of scratched glasses (that were working fine) and was told I had to get a new eye exam. Throughout the exam I kept telling this arrogant useless Optometrist that it was blury. I told him it didn't seem right. He concluded there was a significant difference in my eyes because in the 1 1/2 years since my appointment my eyes had hardened: s.

When the glasses came in I tried them on and immediately said they were wrong. I was told that I needed to get used to them. When I asked if there was a different Optometrist who could check I was told I needed to wait and see if my eyes adjusted to them.

I tried them for a week. It was terrible and I started developing headaches. I called them and was basically told I was wrong. It was obvious they weren't going to do anything about it. Even my invoice and the prescription were inaccessible to me online and they weren't giving it to me.

Sometime in late September/early October I emailed corporate and got a useless reply saying the regional manager would check into it. Never did they offer to make it right. I gave up. I set the useless glasses aside, started using my scratched ones (which aren't perfect but I can still read a pill bottle with them) and waited for my Florida trip in Oct/Nov 2017.

I went to the Port St. Lucie America's Best on Oct 30th. Had a new eye exam and low and behold there was only a slight difference in my eyes. The three employees there who looked at the useless prescription including the Optometrist just shook their heads. I will be contacting the Indiana Attorney General when I get home and the BBB to request a full refund.

My wife had a bad experience with Lasik Plus, and needed glasses to get her through the next 5 weeks until the corrective lasik procedure could be scheduled. The plan was to get the frames, then go to a store that made lenses in about 1 hour because she was nauseated due to the poor vision. She found a set of frames that she liked at "America's Best" stores, but none were in stock at that location. After waiting in line at that place, I was told that another one about 10 miles away (Southlake, Tx) did have them and they would be waiting for us, so I went there. I was asked to have a seat. After about 10 minutes, I flagged down the person behind the counter. She took the glasses out of the drawer and put them at the back of the line behind a couple of other people that came in well after I did. I was told to go to the waiting room.
46 minutes later, I went back up front and communicated my disappointment at the Excessive Wait. Though they were not that busy, the excuse was being short staffed. She looked through the bin that held the folders that represented the few waiting people and their place in line, and said I was next in line. The store manager was the next person free for me to pay for the frames, so I sat down across the desk from her. She did not say a word, got up, and chose what appeared to be the folder behind mine in the bin, called the people from the waiting room, and had them sit at another table for her to wait on them, while leaving me sitting at the desk she had been working at.
Either the woman l spoke with lied about me being next, or the manager blatantly took someone else ahead of me. In any event, 52 minutes into waiting to for a 2 to 4 minute task to pay for some frames, I was D-O-N-E. Even when they are not excessively busy, clearly they have too many customers to take care of in an efficient way. This experience made it too late for me to get the frames elsewhere and get to the 1 hour lens making place in time for them to make the lenses, since it was already 4PM. My wife will be nauseated for at least another day as a result. I will never darken the doors of any so called "America's Best" stores again under any circumstances. If this is the "Best" they can do, I don't need the frustration and wasted time, or to deal with overtly rude people or those that lie on her behalf. I don't believe in rewarding what is among the sorriest excuses of customer service that I have had in a very, very long time, and I hope you won't either. I will be spreading the word on this experience for quite some time to come.

I went for eye exam and glasses. I DID NOT LIKE THE DOCTOR! I felt like I was dealing with a car salesman. After getting my glasses, I could close one eye and see great and close the other eye and could not see anything but a blurr. They said wear them and you will get use to it. Long story shortened, after another eye test they said it was all good. I was told I could get a 30 day refund no questions ask. I told them I want to return them for a refund and they offered me 32 dollars back from a 98 dollar charge. They stated they had to charge for the eye exam. I told them that was unacceptable and was not told that when told a 30 day no question ask refund. I told them I would dispute it with my credit card company. She went across the store lobby and called her boss, but I could get everything she said. After said I would dispute the charge and leave a negative review. She came back to get desk and gave me a full refund. I DO NOT RECOMMEND THIS PLACE. REMEMBER TO USE A CREDIT CARD BECAUSE IF UIU OAY IN CASH, YOU HAVE NO PROTECTION TO GET UOUR MONEY BACK. I have a appointment with another private practice.

Time is an essential that we cannot afford to waste. Long story short: after 3 weeks of awaiting on new glasses with strong prescription, they arrive. 4 days later they break. I contacted the office on ******* in Durham where a rep Shamika told me to come in so she can take a look. After looking 5 secs she said she cannot fix and gave me a card to someone who could fix for 50.00. IRATE because glasses was purchased less then 20 days at the time I was NOT willing to pay out of pocket again for what appeared to be super cheap glasses. Then, store manager Kaosha begin to assist me and made aware of 25.00 warranty which I should have warranty for up to 1 year. I gladly declined and she assured me she would reorder at no additional charge to me. After 3 weeks I called the office and spoke with Precocious who didn't seem like the best person to assist me, wasnt clear with her responses and ended call with saying your glasses are here. 8/24, the next day arriving to the office to retrieve the glasses rep Van shows me no glasses were EVERRRRR reordered. Not only were they not reordered they are now discontinued. OMFG! Van apologized and advised me to choose another frame and she will give me a receipt. Now having to await another 2 weeks, I whole hearty see that THIS IS NOT THE BEST! As the" manager" there is no way Kaosha assured me she would reorder a new pair to not only lie on her word and set bad example her employees she work this. THIS IS A WASTE OF MY TIME!. Perhaps they came make Tummie or Van the manager, they seemed more considered with the best solution opposed to the problem. I definitely wont be returning and will be sharing this experience with my colleges and anyone else who mentioned glasses to NEVER go here.

When I got in they had me in the checkup room in under 2 minutes, but when I was waiting to pay they took FOREVER to get to me.

Horrible! I already had eye issues and not only put those on line filling out the paperwork before had, also spoke to the eye tech who did the pressure check & she said no worries and then sat me down. 10 minutes later saw the doc, I explained to him and he said basically the same thing. (I should've just had my script faxed over from my ophthalmologist but was talked into the 2fer deal)… was told by the doc I had NO eye issues! I spent the last 6 years with acute closed angle glaucoma issues with the beginning stages of AMD & this doc said my eyes were fine no issues at all! What the H! Go back to school doc or get out of the business! NEVER AGAIN! I will ask my ophthalmologist for glasses recommendation.