America's Best
Questions & Answers

I got a super cheap clear plastic case, very cheap

From my experience, calling America's Best customer service is an exercise in wasting time. The telephone supervisor I spoke with displayed no interest in the mistreatment at the store, the store's loss of eye exam/purchase records, or the manager's apparent hostility towards the disabled. I was actually informed all America's Best stores have a partially hidden ("not-prominently displayed") sign stating the store can refuse service to anyone. This should be investigated.

Thought I would be getting two pairs of glasses for $79.99. False advertising there!

Potential customers have the option of going online and going through the wide variety of frames (divided into men, women, and kids and price-point categories). Then, go to the store, hand your list to your consultant, and try on the frames. There are other on-line sellers that glasses by mail. I was turned off at the complicated criteria for measuring one's face for a proper fit. I prefer to get fitted on-site, not online.

I can't answer for any store but the one I visited. My eye exam there was conducted on Saturday morning. I do believe all stores do offer Saturday appointments, but best check by calling first.