America's BestReviews 523

If you are considering ordering progressive glasses at Americas Best, DO NOT They got it wrong twice
I ended up buying one pair for distance one for reading

It took 4 months to place an order on the website. One problem after another. Sent 4 messages to their customer care team but I'm pretty sure that does not exist. Finally got my order to go through and AB replied sorry your prescription is expired - it expired 4/25/25 and they will not honor it. Go to Wal-Mart vision -even those clowns do better than AB

Horrible! I already had eye issues and not only put those on line filling out the paperwork before had, also spoke to the eye tech who did the pressure check & she said no worries and then sat me down. 10 minutes later saw the doc, I explained to him and he said basically the same thing. (I should've just had my script faxed over from my ophthalmologist but was talked into the 2fer deal)… was told by the doc I had NO eye issues! I spent the last 6 years with acute closed angle glaucoma issues with the beginning stages of AMD & this doc said my eyes were fine no issues at all! What the H! Go back to school doc or get out of the business! NEVER AGAIN! I will ask my ophthalmologist for glasses recommendation.

They cost me for getting a job they didn't meet their promises and it took me 4 months to finally get a job I will not ever recommend them to my worst enemy

I have been to America Best twice. The first one was TERRIBLE!. I gave it another try, the Customer Service Representatives were nice BUT HIGHLY INCOMPETENT. They talked me into buying one pair of eye glasses for $635 for the progressive lenses. I went to pickup my glass and it was horrible that I could not see that well. The staff asked me to go to my eye doctor to have the eyes checked again. I persisted that something was not right because my prescription was new just about a month from my eye doctor. I asked them to check again to make sure the measure was correct or the lab might have made a mistake. It turned out the lab did not do it correctly. In summary, glasses and progressive lenses qualities are very low. The staff are highly incompetent and not qualified enough by directing customers into wrong directions. That really wastes time, energy, and money!

La empleada llamada Jennie del Americas Best del Hwy.6N Houston, TX, ******* es una grosera, incompetente, malcriada y comete errores con las prescripciones de los lentes de los clientes y cuando uno le pregunta o le dice que está mal lo que hizo se enoja y te dice groserías y se levanta y te grita que no te va a atender. Esta muchacha es completamente una inepta y no hace bien su trabajo a parte que me trató mal y fue descortés y grosera. Quiero hacer un reporte para que la remuevan de este local porque nosotros pagamos por un servicio y merecemos respeto y buen servicio.

I had one of the worst experiences I have ever had in their establishment yesterday. Their technician (KIANA) was incredibly rude to me. She did not greet me when I walked in the room, she did not make eye contact, she acted like she was angry with me the entire time, and she did not explain the process to me at all. She then proceeded to become frustrated when I did not know what to do next. I find all of this very disturbing. She seems ill equipped to work with the public. I can't imagine they want that type of attitude representing their business? I am a business owner myself. I found all of this so disrespectful and rude.

Deborah Stanton

I was a previous customer. I looked up special ( 2 pair of glasses) online for $69.96 before visiting the store in Plano Texas. Went in with a prescription from my eye doctor and picked out frames 2 frames for the special, I wanted 2 pairs of sunglasses and was told they were $50 more per each pair, picked out 2 different tints and was quoted $250 without any coatings. I ask what happened to the $69.95 plus $100 for sunglass lens. They said I had to get exam for the special, I said OK and waited 45 minutes for exam. And optimist said no I didn't, took me back, still $250. WILL NEVER RETURN & TELL FRIENDS!

I went to America's Best thinking I would be getting two pairs of prescription glasses for $79 which is what they advertise. The frames I picked were labeled two for $79.99 so I picked two frames. We have insurance and I was told that was only without insurance and only frames though the advertisement online states two pair of prescription glasses. Customer service isn't great and I wound up paying as much as I did at Pearle Vision and they had a bigger variety of frames and customer service was top notch. I can tell these frames are cheap and I really regret going there. Of course they don't tell you about the bait and switch until after you've had the exam. I should have taken the prescription and taken it to Pearle Vision for far, far better frames.

I ordered 2 sets of glasses online on 7/4/24, they showed estimated ship date of 7/14/24. It's now 7/19/24 and I can't even get a status update, after waiting over 30 minutes on hold I gave up and left a voicemail message. We'll see if I get any response from "customer care" or should I say "customer, we don't care".

On June 19th, I went to an appointment for my eyes to be examined and to get new contacts at 3190 S. Central Expressway, Suite #530, McKinney, Texas. The doctor was very professional and so were her support staff. That's was the best part of the visit. The sales staff was sluggish to assist. An employee was sitting and not helping anyone. I had to ask him if he was working on another order. He said no, but didn't offer to help me. I asked him if he could help process my order for contacts. Reluctantly, Andre, said he could. Incidentally, his appearance was unprofessional with greasy, unkempt hair and wrinkled clothes. This was my first time there and I assumed the employees would have been more professional like going to any other medical office. I was told my contacts would be back in within 7-10 business days and I would be called. I waited for a call to tell me my contacts were in and never received one. I called on June 28th to ask if they had been delivered. The customer service representative, Arwen, said, "They had just come in and she would contact me when they were through being processed." I never received a call. I ended up going there to get them. This place has poor customer service. The name is deceiving. It's NOT America's Best and the name should be changed to America's Mediocrity. This was my only interaction and I won't use them again. My money can go somewhere else.

They charged me $85 dollars for an exam that was supposed to be free. Now I see that there is one examination that is free and another which is not. So the information they gave me was confusing. On purpose? They try to send me expensive frames. In the end, the reading glasses they gave me were defective and they only refunded me $10 once they told me I had to leave the glasses!
Never again, not me, not my family, not my friends. Ever!

I went to an America's Best location in Athens Georgia. I have been Diabetic since I was nine months old, and have a family history of diabetes and diabetic eye problems on both sides. When voicing my concerns about some sudden onset vision problems (I was very scared) the doctor treated me like I was a complete moron and couldn't have made it clearer she thought I wasn't worth her time. I hadn't been to an eye appointment in several years, so I asked about getting my eyes dialateded and having the complete exam done. She told me it was unnecessary... I might have had a one off bad doctor. Not sure, but I will never go back to any America's best. Complete waste of time and money. I paid $30 more to see a doctor at Costco, they immediately asked if I was willing to have a complete diabetic exam which included an eye scan (apparently it's more effective than eye dilation). They sat down with me, listened to my concerns, and explained what they wanted to test for, why, and what they found out afterward. Such a difference!

Worst experience ever. Not to say the glasses were not made to prescription. The instore personnel do not have the correct training in my opinion. They bent my frames to get the lenses to be in focus...come on. I will never use America's best or suggest it to anyone.

I have been a customer for several years. Multiple glasses and lenses purchased due to changing eyes.
The staff at America's Best in York, PA have been great to work with. When their supplier for a sun glass frame had difficulty with the lenses, they provided alternatives and worked with me. I experienced excellent service from the staff. Mike the manager was involved and was super to work with.
Next time I need glasses I'll be back. I recommend the York, PA America's Best! - Doug D.

I went to the Americas Best in Crestwood about 1 week ago. My exam was rushed and my concerns not addressed because the doctor was headed out for lunch. I will never go here again or recommend them! They showed no compsssion and during my pre exam he shot about 25 puffs of air in one eye. My eye was irritated and he kept right on. The worst experience ever, I understand why people dont go to the doctor for nonsense like this!

This review is in regards to the office on SE Military Dr. I would like to let you know I returned to store after receiving my glasses and had an issue. I was rather upset about it and one of the managers, Angel Talamantez, came to my rescue. She was truly an Angel to me and helped me out so much. I just want people to know, there are some great employees, still out there. She was understanding and I left feeling very happy. I've been a customer there for a few years now, and will continue going every year. Thank you. America's Best for hiring some great people.

Went in for a quick adjustment on my glasses, and the lady that created me at the front desk was polite and did the adjustment and I was in and out and under two minutes. Customer service

They were Rude at the service desk
And no store manager. I see by their reviews that customer service is not a priority, so I will spend my money where it is.

$80 for 2 pairs of glasses and an exam...not bad right? Well, i didn't need an exam but still, $80 for 2 pairs, one computer and one distance is fine.

2 weeks later, they come in and they have incredible glare. I own dozens of pairs of glasses, never ordered them with anti-glare but never had a problem. For some reason, these glasses are incredibly glary to the point where I cant even wear them indoors because normal lights create too much glare.

No problem, they said, just bring them back and pay the difference and we'll make new lenses that are anti-glare. I never thought to ask how much they cost because the glasses were $40 each, I assumed anti-glare would be $5 or $10 each.

Nope! Take a guess how much my $80 glasses (including checkup, frames and lenses) cost to have simple anti-glare added. $88! It literally costs more to add anti-glare to the lenses than it cost for the entire 2 pairs! This isn't a penalty for initially ordering them without it, it's the regular price!

Sadly, all their glasses are made with materials that will require anti-glare but getting it will more than double the cost! Seems like a great deal until you see what they charge to make them actually usable. Avoid this place, the $80 glasses aren't really usable.