America's Best

I went to the eye dr cause I am a new diabetic & they never told me that I have Diabetic retinopathy, found out from my endo who got the full report. I was only told had a little bruising on the back of my eye. I can lose my vision cause did not know.

Excellent Service from the Crossland's Branch in Kissimmee. Maria (Store manager) and Hector did a great job, and I know the store is very busy. This was all done by email, WhatsApp and a few phones calls, they had my prescription and they sourced frames that had been discontinued. The prices are good compared to what I pay in Abu Dhabi. Excellent all round and good service, good value for money. The shipment was picked up yesterday and I will have them in a week.

First, I would like to say the employees who have helped me have been very nice and helpful but, the products they offer at America's Best are garbage. I also need to mention that the events I am describing below occurred within a 4-month period. I purchased two glasses, one of which was sunglasses. I selected the "Nike Adrenaline" frames. These frames kept breaking in the exact same place without any type of impact. After the third set of broken frames, they told me the frames had been discontinued. I was then told that if I wanted to get my glasses replaced, I would need to pay for new frames and lenses because the lenses from the Nike frames would obviously not fit a different set of frames. I have owned several glasses in my life and the only time I have ever broken a set of frames was once when I was skiing. My recommendation for anyone looking to purchase new glasses would be to stay away from America's Best.

They call you and text you several time to make sure you are going to show up for your appointment. Then they make you come 15 min prior or they won't see you, but the doctor takes about an hour to actually see you and he doesn't not like to talk much and takes about 5 minutes to se you. Customer service is rude.

First my glasses are wrongly ordered and its takes month upon follow-up front desk tell me that they have glasses in store upon questioning why was the customer not informed they cut me off the call... Never gain.

After spending almost 800 i took my glasses back because the transition lens wasnt getting dark and i paid for the extra dark. They activated them but still they didnt work. I called they said i had yo pay another 150. I am so disappointed. Dont go there!

Let me start, I arrived at the store in High Point NCand had to wait almost 2 hours before being seen. I think they only saw me because I got up and was leaving. I bought 2 pair of glasses for $530 not what was advertised. I was promised if I brought my sunglasses in they would put new lenses in, they changed their policy now they won't do them. I was promised 20 per cent off as well! Never will go there again. Broken promises and lousy waiting time. Don't go unless you have a day to waste! /Patty F

Was there on the 9th staff was all sitting and never even came across to help would not go back there even if they gave me 20 glasses that place in clermont fl need to retrain their staff. Ended up at target optical which was more friendly and better than america best walking away feeling happy after purchasing a coach glass from them with my insurance.

I babied mine and was insanely carfully when wiping and followed all their instructions, got blinding micro scratches everywhere within the first month of getting them. It's like a permanent smudge on your lens when light hits them. Arm broke off one side completely after 6 months. Super glued it, broke again. Now finding a new place for glasses

Purchased 5 pairs of glasses over past 7 years and always enjoyed good quality and friendly, helpful service. Had an excellent recent experience at the HarMar location in Roseville, Minnesota where manager Tracy repaired a current frame when I'd knocked the lens out. Also fixed an old frame to provide a suitable backup.

This is the for me to hate my glasses it's too late to return them but the lenses are crap. I'm constantly rinsing them the lenses are not clear cannot stay clean like a dust/dirt magnet ughhh so horrible them frames are ok but the lenses suck they must be refurbished I will never buy again!

Went in Tuesday for my eye exam and they were extremely busy. The staff worked well under pressure and remained very professional and punctual. I even got further assistance from DeAzia because she along with another customer helped me pick out glasses and gave their honest opinion. Picking out a nice pair of glasses can be challenging but they made my experience less stressful. I am very appreciative and grateful for their help. Would continue to support this Company.

Rude, condescending, cold, unprofessional, absolute JOKE! The old saying "If it sounds too good to be true, it probably is"...So true for the Longview, TX location! Will warn anyone thinking of using them that they would get better quality and service from Dollar General...one star is actually too good of a rating for this company!

It's now been more than a month since I had my glasses and still don't have my contacts at all. They never rescheduled me for a follow up after a cancelation due to reordering temporary lenses.

They are unresponsive and every time we go in there to set up an appointment its the same excuse "oh we have to order the contacts then we will call you for a follow up"

This has been an ongoing issue with them.

My glasses are wrong as well but can't get that resolved nor get a proper prescription if they won't call. So I've had to go back to using reader glasses from Walgreens.

This company should not be allowed to hold a license in any form to do business with reviews like this.

I should be given a full refund but that would probably take going to court.

I scheduled appointment, was sent a resubmit information. They lied and said they called twice and left messages. I asked them what # they called, correct number but someone lied and never called. So they came gave my appointment to someone else! Said I could waste my time and gas and rescheduled for 3:30. Very poorly ran! Over priced on Contact lenses too.

It's like buying a car. You're told you will get these quality glasses and insurance will pay for most of the cost. Glasses are poor quality needing constant adjustment. Lenses are poor quality that scratch easy. Then you get the bill later that insurance didn't cover the cost so you are on the hook. Do your research and avoid Americas Best.