America's Best

This store is amazing with amazing employees- just want to say thank you to the entire team from Dr. Patel to everyone one. The eye exam to picking out the right glasses & needs for your eyes. Thank you all so much! It was a family affair for me, first my daughter got her eyes checked then my dad got his eyewear then finally I had my eye exam which is thorough- don't be afraid. Our eyes are amazing & we want to get them looked at by the professionals so don't hesitate to give them a call or make an appointment online. Thanks again Team at East Northport! D. Ace

We have used „Americas Best" for many years but from now on we will get our glasses somewhere else. Their frames are total junk and we haven't had a frame which lasted longer than a year. Usually they break at the hinges and they can't be repaired, so they're trash. I also had a pair with the antireflective coating which came off (not completely but in a way that I couldn't use them anymore either because what is left of the coating makes the lenses hazy) We are under the impression that poor quality is part of their business model: instead of selling glasses which last 10 years or longer, they sell you junk which has to be replaced after a few months. They don't stand behind the quality of the stuff that they sell. When you complain it's „did you purchase a warranty?"

Simply AWFUL! I decided to get an exam for contacts in addition to the "free eye exam" included with their two for $69.95 advertised special. At the cash register, they charged me for the entire eye exam because I chose to upgrade to include a prescription for contact lenses. I received ONE trial pair of contact lenses, but wasn't provided a storage case... not even one of those chintzy ones. Needless to say, I didn't want to spend any more money on their gimmicks. Didn't order glasses. Left and will never return. SCAM!

Would not recommend - should change their name to America's Worst!
Purchased pair of glasses and it took me several trips and a face to face with manager to get the necessary repairs. Asked them to refund money and then they finally worked it out

This is the absolute worst place ever. They are the most unprofessional people with zero customers service. The doctors leave before patients arrive for appointments. They cancel appointments last minute. Don't waste your time dealing with these people. They deserve less than one star.

I will forever love Beavercreek location! Customer service was absolutely the greatest! The young lady was really helpful with assisting me in finding the right pair of glasses! She didn't rush me at all and I truly appreciated her help! I absolutely love my glasses! Thank you Americas Best!

Maria is a Optician at America's Best. Honest, caring, patient, and very helpful. I would diffently recommend her to help you pick out your next pair of glasses. Excellent at identifying what is best for the consumer. Thanks Maria!

I have used America's Best for several years and several different locations. Today was my first visit to Columbus Ga location and I have to say this was the best office.they saw me on time, were very professional and did a great job of getting my prescription serviced quickly. I was in and out in less than an hour and felt that my concerns were addressed and Dr Stephenson gave me a great exam.

They've been having their deal for a while now for 2 pairs of glasses and an eye exam for $80. First of all I was there for 2 hours waiting for the exam. When I went to pick out the frames there was only a limited amount to choose from and the type I needed, progressive lenses cost a total of almost $300 including lenses and frames. I had to end up getting one for close up and one for far away. They don't tell you all of this. They should tell that in the ad so people won't waste their time nor their money. I got my 2 pairs but will never go there again.

I went into the American Best on 2626 North Belt Line Rd in Irving, Tx to get my glasses adjusted on 04/16/22@ 11:20 am. The worker was very rude when I asked if she could adjust my glasses. She used a "matter of fact" tone & continued to say if you don't have a warranty on your glasses it's nothing I can do. The assistant manager was standing by and the the worker gave her my glasses and told her to help help me instead. The assistant manager proceeded to help me with a very nonchalant tone. Once finished I asked her could I make a customer service report, and she nonchalantly asked me "on who". Her attitude was very "I could careless". If you're going to work with the public, you should have a positive attitude, even if you feel there's nothing you can do to help. I would never come back to this location! This is literally the 2nd time I've had to come back due to my eyeglasses needing adjustment.

Worst customer service. Thought I could go in before my cancer treatment appointment and order my daughter's contacts. Wrong.
The guy was about to do it but some woman came up behind him and said I have to wait 35-40 minutes to just order contacts. They are the ones who have the prescription!
I called. First he did a breath at me. I tried to do a phone order and he told me I have to come in because I have a health benefits card- the same card we've used on the phone many other times. I tried to explain it's just like a debit card- they don't file anything and he said " My answer is not changing."
Seriously the worst store and I'm done. The customer service has been an ongoing issue. This was Eddie in the Waxahachie, Texas store that was so incredibly rude this go around.

Avoid, avoid, avoid! This place only wants your $$ does not care about you or your eyes. No eye dr even on staff, all done virtually! Refused to refund or give me my correct prescription after they sent the wrong order to my house. So I paid for contacts that are useless to me and have no recourses. Horrible horrible company. Avoid!

I collected my 2 pairs of glasses on 9/8/2021 and to my surprise I find that both pairs are identical. When I had selected the Frames I remember choosing from 2 different areas and one was Ray Ban and brown. However when I collected both were Black Randy Jackson (RJ 1084). I called left a voicemail, sent an email however even after a week no response. It appears the Customer Service is very poor, even to loyal customers like me! Will not recommend anymore.
Prasad Philipose

My appointment was March 07,2023. My eyes were examined and I was promised contacts for March 22,2023. Today is April 24,2023 and the only products I have to show after paying America's Best in good faith are two different lies after reaching out to the Humble, Texas location twice. America's Best has blatantly failed to provide timely communication, honest responses and as of 4:00 pm today no product. I attempted to convey the fact that I paid the company in good faith to a representative by the last name of DelaSantos,she responded that my insurance paid for my order in a very indignant tone. At this point I've paid for merchandise that I can't access or make use of.

Positives: Very affordable, good frame selection with some frames clearance-priced even cheaper. Staff is friendly and helpful though not very experienced.
Cons: Any specialized request will incur an upcharge, including (in my case) a request to polish the lens edges, usually a standard practice. I have a high-minus (thick) prescription and requested that the lens be mounted in the frame such that the thick lens is mostly behind the frame as opposed to in front of the frame (an industry standard if not a simple request that I've made elsewhere for decades) only to have the manager tell me that this was not possible (?!) at America's Best. Use this business for your emergency pair of glasses or other un-critical eyeglass needs.