America's Best

The staff at the Mesquite Tx location was awesome and the staff and the optometrist was totally nice!

Very fast & reliable service. The exam was quick, easy & painless. Very nice employees, & knowledgeable!

Better training would be helpful. Maybe not such long hours. Same store hours as doctor hours maybe.

I have been put on hold for 31 minutes, the associate said she can't tell me why it took so long to answer.

The best customer service I've had! Ms.Charles made feel safe and all my needs were met. Love this place.

1 star because negative not available glasses arrived over 2 weeks ago never contacted poor service!

You cannot get a 2 pair of glasses for $79!
They have mandatory additional fees. Polarization being one.

BEEN SCHEDULING AN APPT FOR 430PM SINCE OCTOBER AND THEY CHANGE IT WITHOUT ASKING TO A TIME WE CANNOT MAKE IT TO WITHOUT EVEN ASKING US THIS IS GOING ON 4 MONTHS NOW

Today I recived the worst customer service from the mall 205 store after 20 years of doing business there I will never return there again

I have been disappointed both times however when I talked to the manager in Plainfield ind Heather she was very hepful

Ryan was extremely helpful in reminding the prior miscommunication on my order even offered to bring them to me to save me running to get them

I would like to think the people at Cartersville ga for the help and y'all at awesome and I would recommend people to go there

Unpleasant receptionist, Nothing is posted on the door about the special mask you must wear and they will not provide you one. They say you must go buy one then come back. Second experience when no one calls to let you know your glasses are ready. I waited right at 4 weeks, I called the week before, but the receptionist was unhappy I called and said they would call when they came in. No the case, I called a week later and she told me, "Yes, they been ready." BUT NO PHONE CALL OR EMAIL I CHECKED THROUGH BOTH TO BE SURE. I live about 45 minutes away and they were not going to allow me to pick up my glasses unless I went and bought a proper mask. But as I looked around the unsocial distanced room of people, maybe only a couple had what was concerned a proper mask. All the rest were hand made. Not understanding the problem, she finally gave me my glass in a bag, reach at me like I had the plague and told me to leave. I did leave after I made sure I at least had the right glasses. However, I would have been more polite about the whole thing if, she would have been a little nicer, the sign had been on the door before you walk in and if I would have received a call after being told I would have been both when I ordered the glasses and when I called the first time. By the way, the mask guidelines are not right on the website, you have to search for it. I doubt that many people worry if they have the right mask or not, especially since many are making their own. So, for anyone at America's Best who might actually pay attention to this. Hire people who actually like other people, and get your protocols in order, signs should be posted on the door before walking in, if they are I did not see one, update your site to reflect your protocols (because I have yet to see anyone else with special mask and you should provided them, you are making enough money to do this). Oh and learn about social distancing.

CANCELLED MY DATE AND THEN TOLD ME IT WOULD BE 3 WEEKS LATER NOW. SAD SERVICE YOU FAULT YOU SHOULD FIX.

On June 20th, I went to the nearest America's Best in the City of Milwaukee, which is the Midtown location on 56th Capitol Drive. Walked in the door with my glasses prescription to inquire about styles and pricing. Spoke to a woman named Brittany, who was rude and disrespectful. She stated that my prescription was to strong for glasses at the business. I chose not to believe what she told me. So, the following day, I went to another America's Best and was treated great by a person named Andrea. She took great care of me and I shared my experience of the other store and received a business card to call and complain. Prior to receiving the card, I called the America's Best that I started out with, and Brittany answered the phone. I put my phone on speaker so everyone could hear how she treated me the day before, and sure enough, her attitude had not changed and she still stated I could not get glasses with my prescription. I purchased glasses from Andrea, and paid $288.00, in cash. Once I returned home, I contacted the America's Best customer service number. I spoke to a woman and voiced my concerns. She too was very rude. I did not understand why consumers are not treated better. I listened to her excuses for Brittany's behavior, and decided to contact the Better Business Bureau (B. B. B.). I fill out a complaint online with the B. B. B. And I received a call in regards to my complaint. That too was rude and disheartening. So, I went back to America's Best on June 22nd to get my money back and go elsewhere. There was not enough cash in the store to get reimbursed. Had to wait until today, which is June 23rd. When I called the America's Best where I purchased my glasses, I was told to call back in the afternoon to see if they would have enough cash to reimburse me. Will wait and see how this turns out.

This place is notorious for being incredibly nasty. I didn't listen n paid the price for it. Beware