America's Best

I had some trouble getting my prescription correct but all the employees were so nice and helpful every time I went in it made it OK. I will go back.

I walked in and the young lady at the front desk asked to help me. I clearly stated I was there to pick up a prescription. I didn't stutter, I didn't whisper, I don't even have an accent. She asked if for glasses or contacts. I replied, contacts. She then took my name... searched the PC and asked me if i'd received a call stating my prescription was ready. To which I replied, yes. She then walks to the back to find it. Well, almost 20 minutes later, I ask another front desk employee how long it takes to find a prescription. This woman hollers to the back that I'm there waiting for my prescription. Next thing you know, the young lady along with another employee come to the front desk. The young lady says she can't find my CONTACT LENSES. I restated I was there to pick up a prescription. The 2nd employee looks at me and asks if i'm there to pick up a paper prescription. DUH! I just about lost it, but managed to keep my cool, barely. Very clearly i enunciated PRESCRIPTION! The young lady says oh, and looks at a stack of paper that had been sitting on her desk the whole time, and there was my prescription. Seems that they don't know what a prescription is. I should've asked for it in Spanish. RECETA pune... RECETA!

Amy and chelsea were fantastic with services tjey provided to me.love my new glasses in and out of americas best quickly and really affordable!

Expensive, bad quality, bad customer service, there offer on TV is not even near what you will pay at the end skams!

I went to Americas best store 5294 Anay the contacts lenses manager and Karla help me very profesional services and very nice place to check the eye vision

Pathetic service, cheap product, everything is a rush, will never again shop there. Don't waste your time. They are cheap for a reason.

I went to America's Best the first week of April for an eye exam and progressive lenses. I waited quite a long time for my appointment which was scheduled for 4:20 PM. At 5:30, one of the girls told me that the doctor ha left for the day so my appointment needed to be re-scheduled. They offered me a free eye exam for the aggravation. Well, I was purchasing two pairs of glasses that came with a free eye exam...so what were they giving me...nothing. So I spoke up and received a $250.00 credit. I took it. I finally had my exam a week and a half later with an online doctor. My glasses came in two weeks later and I could not see out of my left eye. I went back for an adjustment hoping that would solve the problem. Nope, still was not able to see out of my left eye clearly. They scheduled me for another eye exam which was another 7-9 days later. I sat down with a doctor that only spoke broken English and I felt as if I was one of the first people he had given an eye exam to. He was clearly not confident in his skills. He had to keep checking the computer.this was not a flawless exam. Received my new lenses two weeks later, and AGAIN, I still could not see clearly from my left eye. I went back four more times for an adjustment. Then I went to another optical center and had another eye exam and the prescription is slightly different than the one from America's best. I was told that the difference could certainly be the cause of not seeing clearly out of my left eye. I went back to America's Best, with the new prescription and now, the optician is thinking I do not know how to see with progressive lenses though I have been wearing progressives for 2 years. Then they asked if I had a resent physical.did I have blood work done, do I have diabetes, etc. They are now making new lenses for both pairs of glasses. Can't wait for what I see or not see this time. They should really pay me time and mileage...WTH.

I hope that many people see this review and even the management, in the kendall store I had many bad experiences, one of them is that apparently they have forgotten that kendall is in the state of florida where the use of masks is not mandatory ( if you don't wear it they don't attend you) on the other hand and even more importantly I had my glasses for more than a month so they could fix them since they supposedly had a guarantee and after leaving them nobody called me to tell me that they didn't have a guarantee, even after After 3 weeks my wife went to ask and they told her that they were not ready yet, after 4 weeks I went and after searching it turns out that all this time they were in a drawer because they supposedly had no guarantee (I had paid more than $700 for them) of course it bothered me and they fixed it right there in just 5 minutes, I never intend to go back to that place, although the girl who fixed it did nothing other than what they have stipulated there, I blame the company's policy company

So we had an appointment today and the treatment my daughter and I received was downright appalling! The way we were treated my Diane/Diana the manager was down right disrespectful and shocking. I have lived in Arizona for 44 years and I am a citizen of the United States and never in my entire life have I felt so ashamed of a person or their treatment. Not only did she talk to us in a manner that was so disrespectful but she laughed and said " ok you guys have a beautiful day" when we decided to go elsewhere for glasses. She stood there laughed and as my daughter walked back in to get the number to corporate she was already taking about us. We were the only Hispanics in the entire store and the difference on how she spoke to everyone else as to her demeanor with us was absolutely disrespectful and disgusting! I have never felt racial profiling and discrimination until today and I still can't believe this happened! I have worked in customer service for over 20 yrs and I have NEVER treated anyone this way because of their race or color of their skin or their circumstance. You are a horrible woman who has hatred in your heart and you deserve to be fired for the treatment you have me! I was not looking for a hand me down a coupon or discount! I was paying 100% out of pocket, but you are a disgusting excuse for a human being, and be sure that I will be contacting the better business bureau and your direct supervisor to make sure no one else ever receives treatment like this again. You Are an awful person and I hope someday you get a taste of your own medicine. You're in the wrong line of work! Get out before you poison others with that nasty attitude. Never will I walk into that store again. I am livid at the treatment we received. LIVID!

Class action lawsuit is in order.
This company needs to go.
Shame on you for taking advantage of my 83 yo mother Scumbags.

I had decided to change my annual eye doctors examination from my usual practice, and try American's best. I did the complete eye exam and purchased a pair of glasses from them. One week later, I picked up my new glasses with no issues. The problem that I had during my visit was, I needed to have my nose pads replaced on my old pair of glasses and asked if they had the correct ones for my glasses. I explain to the service person who was working with me with the new pair I had just purchased, that the left nose pad was larger than the original one on the right side, she then took my glasses and began to look in different boxes for the pads that would fit my glasses. She returned to me and said that they did not have those particular pads as they do not sell those style of glasses there, and handed me my old glasses back to me mineis the left nose pad totally missing, and I asked her where was the one I had on it," she told me that I did not have one on it when she took them from". I told her that she was a lie and I want my pad put back on my glasses the way I gave them to you. She continued to lie and say there were never one on the left side. The store manager was called over and I explained the same thing to her with no avail so just got up and left. This business on brook road, in Glen Allen Virginia is the worst possible experience I have ever been through. I will never ever spend my hard earned money and waste my valuable time at such a horrible business again in my life time. Shame, Shame on the lady who so called helped me. D- is the only score they will ever receive. I wish I could give them zero stars but, I have to give them 1 to post this review.

Monika singh was a great doctor was very good appointment and was taken right away would recommend highly santos and carol charon

Took glasses in for repair. It took me 8 trips to the store to get them to make it right. I Definitely DO NOT recommend for any service.

F/U visit. Dr Hoy was very helpful with my RX needs. Staff was helpful In Adjusting my glasses
I felt this visit was very accomplished. Thank you!