America's BestReviews 523

Wonderful service tons of discounts. Three year membership for $100 and they credit your purchase on contacts or glasses that same hundred dollars plus you get a $20 credit for just signing up for the three years. Kennedy my associate that checked me out and set me up was amazing. She's fixed my old glasses in less than 10 minutes for free. Of course I purchased them there years ago. Been using America's best for years and years. They are America's best for sure

So we had an appointment today and the treatment my daughter and I received was downright appalling! The way we were treated my Diane/Diana the manager was down right disrespectful and shocking. I have lived in Arizona for 44 years and I am a citizen of the United States and never in my entire life have I felt so ashamed of a person or their treatment. Not only did she talk to us in a manner that was so disrespectful but she laughed and said " ok you guys have a beautiful day" when we decided to go elsewhere for glasses. She stood there laughed and as my daughter walked back in to get the number to corporate she was already taking about us. We were the only Hispanics in the entire store and the difference on how she spoke to everyone else as to her demeanor with us was absolutely disrespectful and disgusting! I have never felt racial profiling and discrimination until today and I still can't believe this happened! I have worked in customer service for over 20 yrs and I have NEVER treated anyone this way because of their race or color of their skin or their circumstance. You are a horrible woman who has hatred in your heart and you deserve to be fired for the treatment you have me! I was not looking for a hand me down a coupon or discount! I was paying 100% out of pocket, but you are a disgusting excuse for a human being, and be sure that I will be contacting the better business bureau and your direct supervisor to make sure no one else ever receives treatment like this again. You Are an awful person and I hope someday you get a taste of your own medicine. You're in the wrong line of work! Get out before you poison others with that nasty attitude. Never will I walk into that store again. I am livid at the treatment we received. LIVID!

I would highly recommend NOT to go to Americas Best because the doctor was 35 minutes late and they have a policy that you have to "trial" contacts before ordering them. I have had the same contacts for 25 years and do not need to trial them. They did not have any contacts on hand and had to order them. I was told I have to wait 10 days before they come in! I needed them immediately but they refused to help me. They promised the doctor would call in a day or two with a solution and he didn't! I called them and they said the doctor would be gone for two more days and whoever told me he would call was wrong! The manager couldn't do anything and was just helpless. The whole place is so unorganized and the whole experience was awful! If you need contacts it will be a very long time before you get them. Definitely don't go here if you need them in a hurry.

Went in to Americas best because of their advisement of 79,95 for 2 pairs of glasses and free eye exam.
Not very professional staff,
After an exam had already chosen 2 frames. Which they lost someplace in the office.
After sitting down and getting an expected price of 79.95. The cost was 357.00.
They NEVER gave an good explanation of why the difference in cost. We only wanted a pair to get us by for a short time. The exam was 89.00 not free and the glasses made up the rest. They dont tell you they are doing test which you did not give permission for,

STAY AWAY!

Please be aware that you will NOT get two pairs of glasses for any of the advertised prices. Not even the prices placed on the wall inside the store. I was quoted more than 500 dollars and my vision is NOT that bad. I use (reading) glasses from amazon- strength is approximately 1.25 to 1.50. I wanted glasses so that i would not always have to remove the reading glasses but be able to wear glasses all day. Well, for reading glasses that will have NO magnifying abilities or vision changes to the top of them, but WILL have 1.25 to 1.50 at the bottom of the lens, i am now paying almost 200 bucks. That is for ONE pair of glasses because for 2 i was quoted over 500 dollars. It is definitely a hoax and it's a wonder they haven't been shut down for doing this to people. So sad! On the other hand, customer service wasn't "that" bad. SMH

Online access it has 24 hour coffee and tea at his teeth had none over no breakfast and it says it has a breakfast online the room was absolutely disgusting The air conditioning didn't work door was broke total s*** hole American's best value in value in Lumberton
South Carolina

Not very professional support staff. Manager took my prescription and processed my glasses effortlessly. However the logistics and dealing with other store personnel could use some improvement. Start with learning basic people skills. Had I not just spent $400 with your company I would've walked out. I will not return for my future prescriptions. The customer experience left nothing to be desired. Store manager was knowledgeable but could've used more experienced help that day.

I have purchased glasses from America's Best in the past.
Today I went to the store in Holmdel N. J. to have two pair of glasses repaired
The screws fell out of them.
I was greeted by Kervin he immediately took the glasses and fixed them which took him
Awhile it wasn't an easy fix. When finished I asked what I owed and he politely said no charge.
The service from Kervin and the Holmdel store is unbeatable.
I would recommend Americas' Best in Holmdel to everyone.
Especially Kervin
Carol O'Hare

I bought glasses, was promised a quoted price. I paid, my insurance paid. They then decided 6 months later that - they wanted 35% more, 95$ more dollars for glasses. They are liars, bait and switch, and the quality of the lenses were garbage. I will never do business with them ever again.

At ameribest the woman at the front desk at the 201 suit Nicole is definitely who you talk to. Her costumer service is 100% and very respectful and she makes you feel welcome.

I got my glasses in May two weeks later a got scratch in my left Len's they fixed it and after two weeks later the right lens got scratched I was going to take it back but I don't want to listen to it bad glasses worse even Iam done with them spent to much money on them it's not a good deal way to much money spent find another company have a wonderful day

I have been a customer of this location for my vision needs for 3 years. I scheduled a eye appointment for September 28 at 5:10 PM.

I have Davis Insurance, they have this location listed as a in-network location on their member site and your web-site for Greece shows you accept Davis Insurance. When I checked in I gave my Insurance card to that person and also stated I was just getting the eye exam today and would be back another day to pick out glasses. If you didn't accept the insurance I should have been told them. I left work for this appt. When the exam was finished I was seated with a sales person, as soon as I said I didn't have time today to get glasses, I was was told I owed $59.95 for the exam, I said the exam is covered with Davis Insurance, bottom line he said if I want the prescription I had to pay the $59.95. I walked out. I called the location when I got home and asked where the communication was incorrect,. I have not received a call back, I notify Davis of this also

Went in Tuesday for my eye exam and they were extremely busy. The staff worked well under pressure and remained very professional and punctual. I even got further assistance from DeAzia because she along with another customer helped me pick out glasses and gave their honest opinion. Picking out a nice pair of glasses can be challenging but they made my experience less stressful. I am very appreciative and grateful for their help. Would continue to support this Company.

Me and my daughter went to the location at 4068 Milwaukee Ave Emily Gabby Tiffani and the young lady that helped Tiffani can't remember her name and Dr. Phu were the best courteous kind knowledgeable helpful the list goes on the whole experience was amazing the location was clean organized all stores should be run like this

It's now been more than a month since I had my glasses and still don't have my contacts at all. They never rescheduled me for a follow up after a cancelation due to reordering temporary lenses.

They are unresponsive and every time we go in there to set up an appointment its the same excuse "oh we have to order the contacts then we will call you for a follow up"

This has been an ongoing issue with them.

My glasses are wrong as well but can't get that resolved nor get a proper prescription if they won't call. So I've had to go back to using reader glasses from Walgreens.

This company should not be allowed to hold a license in any form to do business with reviews like this.

I should be given a full refund but that would probably take going to court.

I went in to receive the free exam and two pair of glasses for $99.99. Yeah right. They tried to charge me $400!

There are two female receptionists at the front desk (Reynolds Crossing Location) with serious coughing problems. You can clearly hear the phlegm come up in their mouth and instead of them spitting it out, they sit there and swallow it, DAMM.
SIMPLY NASTY. Someone needs to teach a course on office etiquette, especially as a customer service provider!

Never come here for eye glasses or contacts. The customer service is terrible. I sat in the waiting room for 45 minutes before sitting outside the exam room for another 30. I wanted to switch from monthly to daily contacts and they made me schedule 3 separate exams spanning across 3 months. The employees actively argue in front of customers about who is in charge when the manager is out of the office. The store is inefficient and an awful experience every time.

Hello, this review is about a specific employee Mrs. Veronica Anaya at the San Pedro location is San Antonio, TX. She was able to repair my damaged glasses and saved me the expense of buying a new pair of glasses. I was going out of town and really needed my glasses. She worked some optical magic and repaired them! Mrs. Anaya was very professional, knowledgeable, personable and a pleasure to do business with. She is without a doubt an asset to America's Best. One of America's Best best employees. (pun intended)