America's Best

First time patient today, totally impressed. Optometrist took amazing great care of me, addressed my keratoconus, gave me a referral to a specialist and took the time to talk to my about my dads upcoming cataract procedure and he's not even a patient of theirs. Connie took great care of me while picking out frames and getting them ordered. Columbus, IN you guys are wonderful. I will make the hour drive again for my kiddos when it's time for them to get their next exams.

There getting to high on cost for eye exam the will do exam and now they are charging more for the same for the last time I was there, there a additional $20 charge for the same thing I got before and glasses and exam was $373.00 for two pairs after this I will never go back to them, every were you go now days it looks like there scammers on cost I give them a 3 on rating

Branch in Menifee, Ca.
0n 11/12/2022, I ordered two glasses with all the perks with it and spent $689. I received a courtesy call from them the day after Thanksgiving asking me how my glasses are doing and if I need help blah blah blah blah. So I called them back and I told them that I haven't received any glasses which is the truth. So three different people put me on hold on the phone while they're searching. Then they told me that they would have never have released the glasses if I didn't pick it up. So, it's obvious to me that the error is on their part. But they are not taking that. So what should a person do that spent $689?
Roll over and take it?
Then, an hour or so later, the manager called and said that they found the glasses.
I literally cried when they 1st called me because it's very wrong and unprofessional. Your being accused as a liar without saying so.
So, good luck is all I say.

The dr very thorough, explaining everything. Staff super nice. I've been to three places to get glasses. This doctor listen to me and then the test I have two pair of perfect glasses. I can see! Merrit blvd is the one I went too.

Wasted $100.00 on 2 pair of glasses i cant use perception wrong and bifocal's line too big for the glasses measured me wrong cant see called them and i got oh well had to go to walmart and start over and wasted 100.00

I purchased a pair of Nike glasses and eye exam and spent $600. I know for a fact I paid for the insurance and warranty. I scratched him up about a month later took them back and they told me I didn't buy the warranty or insurance so there's nothing they could do to help me I only had two glasses for one month. So they basically told me but they are ripping me off and there's nothing I could do about it because I didn't check my receipt before I left

Ordered glasses online. 6 weeks later no glasses. Called they said we will refund and reorder. Finally got my glasses 2 weeks later. Still no refund. Stated they will give me 50% discount never got that either. Totally unacceptable. Get your $#*! together.

Dr Stuart Little has helped my husband who got piece of metal in eye was able to remove metal. Dr Little also helped me when I got cleaner or something in eye was able to help eye even though I did not have appt. They are great company with warranty on glasses Catherine was able to put lenses into new frame to sort out the pair I broke.
They really care and have great customer service.
I recommend this store and staff is great. Dr. Stuart Little and Catherine are awesome and great at what they do.

I would like to begin with when I arrived at my appointment, they had the wrong email and the wrong phone number on my paper. I am still waiting to be called back to tell me my glasses are ready. I finally called them and they told me they tried to call. (funny I live alone. You think i would have known about the phone call attempt) drove 120 round trip to get visit this store. After paying $230 for my $59.95 glasses I have them less than 2 week and a screw falls out. Now I realize this is common. But my question is why not check/tighten the screw while you are fitting the glasses to my face? Now I was told take my glasses to any optical shop and as a courtesy they will fix them. REALLY? I did not give ANY SHOP USA my $230! I wont drive over ice to get them fixed so I guess you know what I am. It begins with an F. And rhymes with fire trucked.

The eye doctor is great. The people that help with frames to are friendly. The two that work the front desk for check in need to learn how to properly greet people in a manner that is professional. Both times instead of welcome to America's Best how may I help you. It's what do you need. These two are very unprofessional. One yelled my private insurance information across the store to another employee. Would not recommend the Hixson location to anyone.

I will never go there again too 2 hours to get exam and everything then to get wrong prescription. Set up new exam and got there and wanted to change it and super rude and then asked for refund and after 15 min they said they only refund the 19.95 and I still have to pay the $50 for the wrong exam/doctor prescription. And told me it was a service and they can't refund it. So left called there corporate customer service and talked to them and I am still waiting for a call back that I feel will never get

I didn't get good help picking out my glasses. The person helping me kept pushing really small glasses -which I ended up with and don't like. No one ever called to let me know my glasses were in and when I finally picked them up they were in such a hurry to give me my glasses no one bothered to make sure the fit right. They fit really poorly and then the pandemic hit so I couldn't get in to have them checked. Now it is too late and they won't do anything about it. I paid over $300 for glasses I have never been able to wear.

I used to go to LensCrafters in the past, but after my sister introduce the better half and me to Americas best every year for our Routine eye exam and glasses we have been using americas best with out issue.
And we do have vision insurance but would be willing to go self pay.
This is the reason im giving this rating
Fast AVl Appt not having to wait weeks on in to see the provider
Good and kind and helpful working staff.
Nice glasses at a nice price with and nice promotion for self pay
Fast turn around for glasses they will give you an estimate time of 7 to 10 days and the last 4 years
We had never waited more than 5 days to get our glasses back.

You will find nice frames that are inexpensive and in style. They buy in bulks and over stock and by in very large quantities therefor they can past the saving to us.

I went in December for an eye exam before going I had progressive lenses. Told no don't need. Had my eyes redone by someone else and guess what need progressive lenses. My frames are too small for those type lenses. One lense cracked because it was forced into the frames I had chosen, that they approved by the way. I went to them in April and told them was having problems seeing and a lense cracked. They told me need have re examined and it be at my cost. They never looked at my lenses to see what going on. Both lenses are 2 different prescription's. I went somewhere else and they were great. I deserve a refund seeing I paid out of pocket. I have 2 pair of frames I can't use because they aren't big enough for lenses I need. Their customer service is horrible. Please none go there. I'm only giving one rating cease it won't let me post without something. That don't deserve that. They are in Charlottesville, Va on rio hill rd

I am leaving this review due to the courteousness and friendly service I received through consultant Tierra. She went above and beyond to service my needs. We need more individuals in this world such as herself

Went in to Americas best because of their advisement of 79,95 for 2 pairs of glasses and free eye exam.
Not very professional staff,
After an exam had already chosen 2 frames. Which they lost someplace in the office.
After sitting down and getting an expected price of 79.95. The cost was 357.00.
They NEVER gave an good explanation of why the difference in cost. We only wanted a pair to get us by for a short time. The exam was 89.00 not free and the glasses made up the rest. They dont tell you they are doing test which you did not give permission for,

STAY AWAY!

Please be aware that you will NOT get two pairs of glasses for any of the advertised prices. Not even the prices placed on the wall inside the store. I was quoted more than 500 dollars and my vision is NOT that bad. I use (reading) glasses from amazon- strength is approximately 1.25 to 1.50. I wanted glasses so that i would not always have to remove the reading glasses but be able to wear glasses all day. Well, for reading glasses that will have NO magnifying abilities or vision changes to the top of them, but WILL have 1.25 to 1.50 at the bottom of the lens, i am now paying almost 200 bucks. That is for ONE pair of glasses because for 2 i was quoted over 500 dollars. It is definitely a hoax and it's a wonder they haven't been shut down for doing this to people. So sad! On the other hand, customer service wasn't "that" bad. SMH

This company has some major issues, not only is their add false and leading, congress should look into their shady practices. They have a COVID phobia like no other, demanding you suit up, wear mask, wash your hands and wear gloves. Then these same germ phobia people touch your paper work, face, have you rest your face on dirty equipment and they play with your glasses with their dirty filthy hands.
$69.00 glasses do not exist, you need $350 to $500.00 dollars to deal with this company. Don't believe me, go their and get raped. I have visited both, Flower Mound and Lewisville... they are one in the same as they demand you protect them with your mask and gloves and they grab and touch your face with their dirty filthy hands and I never saw them wipe the equipment once. SCUM!

I have seen all the promotions for 2 pair of glasses for $80 or so plus free I exam. I traveled the 45 miles from my home to Lancaster, OH to try to save on glasses. I have no prescription insurance and have to save every chance I get. I had the eye exam, and found out the special doesn't apply to bifocals. So I paid over $300 for 1 pair of bifocals in a $29.95 frame and the eye exam. And oh, the exam wasn't free. I can kind of understand not getting 2 pair of bifocals for $80.00 but really! The eye exam wasn't any different for bifocals or single vision! The young lady that helped me was great but her "supervisor" reminded me of a prison guard. Rude and just standing sort of in the middle of the room watching everyone. Kind of weird. I'm anxious to see if the glasses are decent. Lord they'd better be!