Lynn S.

I would like to begin with when I arrived at my appointment, they had the wrong email and the wrong phone number on my paper. I am still waiting to be called back to tell me my glasses are ready. I finally called them and they told me they tried to call. (funny I live alone. You think i would have known about the phone call attempt) drove 120 round trip to get visit this store. After paying $230 for my $59.95 glasses I have them less than 2 week and a screw falls out. Now I realize this is common. But my question is why not check/tighten the screw while you are fitting the glasses to my face? Now I was told take my glasses to any optical shop and as a courtesy they will fix them. REALLY? I did not give ANY SHOP USA my $230! I wont drive over ice to get them fixed so I guess you know what I am. It begins with an F. And rhymes with fire trucked.