America's Best

La empleada llamada Jennie del Americas Best del Hwy.6N Houston, TX, ******* es una grosera, incompetente, malcriada y comete errores con las prescripciones de los lentes de los clientes y cuando uno le pregunta o le dice que está mal lo que hizo se enoja y te dice groserías y se levanta y te grita que no te va a atender. Esta muchacha es completamente una inepta y no hace bien su trabajo a parte que me trató mal y fue descortés y grosera. Quiero hacer un reporte para que la remuevan de este local porque nosotros pagamos por un servicio y merecemos respeto y buen servicio.

Went to America best today I had a wonderful experience Josephine was very helpful she helped me pick out some amazing glasses the staff were very friendly and helpful the manager was awesome will definitely be coming back.

I brought my son to the Katy location and one of the ladies helped us find the perfect pair of glasses. It was the first time in my life I received truly professional advice about glasses. The young lady spent quite a bit of time with us and explained how the proper pair has to fit to maximize the prescription effect and not cause headaches and other unpleasant side effects.

I have been waiting for my colored contacts for a month and a half. They keep telling me it's the manufacturing company fault. But I don't understand how they can receive my right eye contact but not the left eye. When it's coming from the same manufacturing company. I've been buying my contact from americas best for over 20 years in Chicago. I have never had this horrible service there. I don't understand the delay they keep saying because of COVID everything is backed up.

I went to the Gurnee, IL America's Best store last week and it was painless. I had made my appointment and filled out the paperwork on line, which was easy. Everyone at the office was pleasant and through. Dr. Elmore confirmed what was changing with my eyes and explained it so I understood what to do and expect. Ivan was right there to help with choosing and correctly fitting my new glasses. Thanks for a great experience.

I have purchased glasses and had 3 eye exams at America's Best in West Plano, TX over the past 4 years. The staff has always been very helpful, and I have been very satisfied with the glasses I have purchased. Today, 2/21/22, I had an eye exam with Tram Nguyen, O. D. She took the time to listen to me and fully understand my needs and concerns. I worked with Heather to help me pick out 2 new pairs of glasses. Heather was amazing and very helpful. I look forward to all of my future interactions with her. Keep up the great work, Heather! Thank you America's Best for having outstanding staff members like Heather and Dr. Nguyen.

My husband and I pay cash for our glasses so we have to save to get them. We both got the 2/ deal here and they were good until we decided to take back to get anti reflective coating. Which is another 88$ for 2 so another expense. First 2 pairs came back very spiderweb like and we just thought that was coating then second 2 pairs were pretty clear. We were moving to Arkansas so I messaged the company 3 times explain how we can only wear 1 pair and we would like our other 2 fixed and we have not got any response at all just a robot message. We paid almost 1,000$ for all this junk and can only wear 1 pair and can't even get a professional response. Never again.

All the The advertisements that I've read said two pairs of glasses for 79.95 plus Office visit That is
What I was expecting sounds good The I exam what is free with the glasses but over 300 and some dollars later For one pair and by the way is 79.95 a pair That are uncoated Single vision I should have looked more in to it but when Advertise that's all they show 2 pair for 79.95

They advertise two pair single lens glasses for $79.95 and when I called, they quoted me $99.95 for no line bifocals. After my exam and choosing cheapest frames, I was then told my two pair of no line (progressive) lens glasses were going to cost over $400, with no additional add ons! I informed the tech that I was quoted $99.95, she said that was the receptionist that I must have spoken to, should have spoken with a tech. I paid for the exam ($59.) and bought my glasses at Walmart Optical who honored my prescription. I can tell you that my new glasses did not cost anywhere near $400!

I would not recommend this location.

If I could leave no stars, I would. I have been going to America's best for over 10 years. Unfortunately, there customer service is in the toilet. I will never go their again or take my family. For one, the prices are NOT competitive. Second, staff IS unprofessional and disrespectful. I was given the wrong fax number when I told them I was ordering contact from 1800Contacts. Then, when 1800Contacts rep attempted to verify the fax number with America's best (Deptford) The staff kept hanging up on them. When I called to confirm the staff was extremely rude and disrespectful. They hung up on the 1800 contacts rep on purpose. It took me 45 minutes and three people to confirm the right fax number. They make it difficult for you to order elsewhere.

I recently had the oppertunity to finally get glasses from Americas best. The staff were friendly, knowledgeable and very helpful. All the staff, the front desk desk, technician and the Doctor. Had a few laughs as well. Great deal and great service. And guess what...I can see now! I will go back here, i recommend them if you are looking for a great place to get an exam and low cost for exam and glasses.
Thanks you.
Lorene Hanna

They never call me to tell me the glasses were ready, after 2 weeks I go pick them up one of the glasses was broken they promise to have the glasses in a week. Iv'e been there 3 times call 2 times and its been almost 2 months and I still don't have my glasses... St Cloud Florida store *******

1 star only because I couldn't go lower.
Was in store 3 min before being asked if I had a face covering. When I told them no. Per my Dr. The attendant then proceeded to violate HIPA laws and ask me what my medical condition was that I couldn't wear a mask. I do not recommend this place.

Tanya parks was my doctor did an excellent job...also the slaes associate brian helped me so much so nice and took his time to make sure i was satisfied i appreciate good help,,this was store 5506.i will go back to get more glasses in the future i recommend this location.205 west 87th street.Sherman plaza

I made a special 20 mile trip to town to have my glasses tightened. Despite two employees in the store, no one could assist me as there was no optomitrist on site, optomitrist works part-time. Nothing on website clearly indicating no optomitrist fulltime. I called complaint line and all I got was "sorry." I paid for service in the price of my glasses; cheap glasses, cheaper service.

The associates at the Wildwood Centre location in Homewood, AL love what they do! From trying to set the soonest available appointment over the phone to the greetings we received as soon as we opened the door; this place oozed with quality customer service. I felt completely comfortable during our visit because all the associates were following the required COVID protocols. We were immediately checked in and didn't have to wait to be seen. The variety of frames available for my 13yr old to select from made this a very stress less process. This was our first time at America's Best and I was highly impressed. The associates were pleasant and explained each step of the process and treated us like family. We will definitely be back!