America's Best

Went to America's best today and was pleasantly pleased with the overall experience. Our associate, Kayla, did an excellent job in all phases of our experience. Quick, very friendly, professional in all that they did. Thank you all for a jog very well done. This was at the Champaign, Illinois store on Prospect….

I had and appointment on 3/21/2022. The staff was so polite and professional. The whole is new but one and I love seeing her when I go in Ms. Bea is great. She so down to earth just like having your bestfriend by your side.

When I came in the store there was immediately an employee by my side helping me try to find the right pair for my face and that matched me. The employee that helped me was super nice and understanding about how I want them to look on me. She was super calm and patient because it took a long time for me to find my glasses that actually fit me and made me look nice. It was a super easy process trying them on and then they had to measure and then that was it. They said that my glasses were supposed to arrive in two weeks but they always arrive in less time. I got mine two days later. It was a very small prescription. But I thought it would take much longer than two days. But overall this was a great store and I definitely recommend it.

I went to America's Best in Kennesaw and had awesome service. I was seen by the eyt doctor on my exact appointment time and Starsh handled my paperwork. She was totally awesome. Ain't nothing better than great customer service!

I went in December for my exam and they gave me someone else's prescription. The lenses had 10 times more magnification than what I needed. I called them and they told me to keep using them so that I can get used to them. I never got used to it so I went again in August. I only use it to see up close. My problem is not the eyes and they did them wrong again. Now they only gave me distance and I only need up close. I told them they are wrong and they tell me that It's very confusing, we don't know what to do! I got quite angry and asked them for my money for December, they didn't give me anything, I lost my money, my time and they even hurt the glasses they sent me. They are no good, don't go to that ordinary place

This place should be closed down. I would not recommend anyone go there who needs glasses. I purchased glasses bifocals and the prescription was wrong and horrible. I didn't wear them I wore my old glasses. Then I thought I would try them again in a year and as soon as I arrived at the store I was sorry that I came back. First of all your receptionist was rude. Her name was Kim in the Wilmington, N. C. store. I will never go there again and I will never recommend anyone I know to go there. Today I didn't purchase anything because I will not be going back ever. I didn't even want to give this store one star.

Had to get appointment which I am fine with but when I came in for my appointment it still took 45 minutes to see the optometrist than another hour or more before I was finished so that I had the privilege of paying over $600 for a cheap pair of sunglasses and a pair of safety glasses and on top of that I called back to get a number for an eye specialist and was put on hold until call dropped several minutes later I call back then was treated rudely. Next time I will be tying a different eye glass store. Hopefully I can find something better because I'm done with America's worst!

Visit America's Best if you are looking for a friendly and professional staff. They carry hundreds of frames to choose from.
I'm sure anyone will find a pair to more than please them.
The Optometrist and exam staff preform a complete exam then take the time to discuss the result, showing pictures taken if any existing eye problems have occurred.
Plus the Exam is free and even my
HMO insurance was accepted.
If your looking for a friendly professional staff look no further than America's Best

$80 for 2 pairs of glasses and an exam...not bad right? Well, i didn't need an exam but still, $80 for 2 pairs, one computer and one distance is fine.

2 weeks later, they come in and they have incredible glare. I own dozens of pairs of glasses, never ordered them with anti-glare but never had a problem. For some reason, these glasses are incredibly glary to the point where I cant even wear them indoors because normal lights create too much glare.

No problem, they said, just bring them back and pay the difference and we'll make new lenses that are anti-glare. I never thought to ask how much they cost because the glasses were $40 each, I assumed anti-glare would be $5 or $10 each.

Nope! Take a guess how much my $80 glasses (including checkup, frames and lenses) cost to have simple anti-glare added. $88! It literally costs more to add anti-glare to the lenses than it cost for the entire 2 pairs! This isn't a penalty for initially ordering them without it, it's the regular price!

Sadly, all their glasses are made with materials that will require anti-glare but getting it will more than double the cost! Seems like a great deal until you see what they charge to make them actually usable. Avoid this place, the $80 glasses aren't really usable.

I went to America's Best Contacts and Eyeglass Co. Located in Crestwood, MO. Dr. Cassie Beard was the dr. I saw. It was the most thorough eye exam I have ever had. The dr. took her time, gave suggest on how to help with dry eye, which I didn't even know I had. I got new contacts. I can now read and see crisp. I highly recommend Dr. Beard.

Went to them for the 2 pair for $69. Spent $325.11 1/2 months lader I washed glasses by mistake and that removed all the coatings. Because it had been almost 1 year I ask for a new exam ( $50) was then told they could not make the new scriipt. Spent another $125 to get glasses. Could not see so I made another trip to store. Manager said they would make a new pair but would not allow me to have script rechecked. Got new glasses, Another trip, 6 total at 1 1/2 hours each. Things blurry. Today went to VA and was told blurry vision was due to glasses being wrong not my eyes New set coming from VA. Should have went there first

Hello, this review is about a specific employee Mrs. Veronica Anaya at the San Pedro location is San Antonio, TX. She was able to repair my damaged glasses and saved me the expense of buying a new pair of glasses. I was going out of town and really needed my glasses. She worked some optical magic and repaired them! Mrs. Anaya was very professional, knowledgeable, personable and a pleasure to do business with. She is without a doubt an asset to America's Best. One of America's Best best employees. (pun intended)

I just left the Disable parking space to go in American Best in WhiteHall PA. Struggle with the door while four employees just looking at me. Yes no one there looked like me. Then I was told to wash my hands before getting out my ID
So I told her my Medical back ground. So I ask her to clean hers. Any way recovering from cancer snd dealing with CHF she had me to go in back to look up my insurance. I was unable to sit in low chair due to my hip replacement. Not even 10 mins went buy and she ask me to reschedule. I could have with other places but my regular one was booked. Now I do not mind waiting. Thank God I did not bring my wheel chair. The staff need training in ADA and Cultural.

Your company states that we will receive a comprehensive exam from a licensed Dr.
I don't think so. The doctor speeds through the exam flipping the letters to read so fast that it is impossible to ensure that the exam is comprehensive. Was not satisfied with this dr. I did see the same dr as last yr and the exam was the same as this year but thought I would give the company another chance. Sorry I did. Of course the glasses are no good. Your company is fixing them. I would advise that someone speak to the doctors and relate this issue
Thanks

I got eye glasses from this place and the lady who servied me did not ask me about all my option for my eye glasses and I can't see properly with these glasses and when I call them they wanted to charge me more money for there fault. That's Wrong I will not go back there again doctor was great service was not.

Rosa provided me with a first class service. I would not have thought of using my insurance had she not asked me to give it a try. She helped me find a way to optimize my benefit. She helped find my frame. She patiently discussed all the details of my options to assist with my decision-making. Best of all, we sealed the deal and I am as happy as a clam!

Everything seems okay when you come in for your exam and you purchase your glasses. However, they tell you 2 weeks until your glasses come in. 1 pair showed up in 2 weeks, the other pair took 2-1/2 weeks. Then after going back again to get the 2nd pair the prescription was wrong. I specifically told them I needed readers (+2.00 lenses) for over contacts but what I received had lenses that were +6.00. The manager showed me the information in my chart showed +6.00 - I had to explain to her that I didn't fill out the information in my chart. Now I have to wait another 2 weeks (yeah right). You'd think that when they screw up they would do something to expedite your glasses. By the time I get these I will have waited over a month. That's not acceptable. I won't be going back to America's Best

Ladies that work there are professional but personal, I like that, know what their doing. Took a little longer this time to get my glasses,. Been coming to America's best for 6 yrs, or longer. Like coming to America's best.