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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Received a wrong sized part but customer service fixed the problem. I was satisfied
Fast and good service representative answer fast and are there to help with any needs
Awesome sellers come back again great pricing fast shipping
I've ordered several different mods for my Mustang. Her name is Annabelle. I've always been impressed with their catalog, but it can be a little pricey.
Their shipping is quite fast, and I've generally received my orders earlier than expected.
Excellent no issue with product web site easy to access to purchase.
Every Mustang replacement part has been as described and was installed in short order with no complications.
Wanted a different shift knob for my manual scat pack which was easy and inexpensive - wanted an oil - separator and that was easy too! I learn a lot just reading about upgrades!
Years ago bought a centerforce sst for my mustang and it took months to ship. Only after calling centerforce directly did it get shipped.
Never had any problems pleased 100% will always be back great place here
I tried ordering gift cards and it was a disaster. Every time the got cancelled and now Im waiting for the pending charges to drop off. Your website has a huge design flaw. # 19-******* # 19-******* 19-*******
Great parts, everything see s to fit perfectly, especially the dark horse style spoiler
Have ordered windshield banners and heat extractor vents and always received items without issue.
Almost every item that I have recieved has had awful packaging. One of those items was damaged, but thanks to good customer service it was quickly replaced
Good experience every order everytime.Simple easy no stress
Sales associates are very informed to help in decision making when it comes to product selection and choices for my needs!
Mid muffler delete kit. Easy install.
Recommend to anyone.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Hey Heather,
I'm sorry our security system kept flagging and cancelling your gift card purchases. I have seen this in the past and I know we are working on updates. I would suggest calling our Sales Techs and attempting the purchase with them over the phone to see if we can get it pushed through. I apologize again and if there is anything else we can assist you with please feel free to let us know.
Thank you,
Allison