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From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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FIRST OFF,i have spent nearly 50,000 dollars over the past years with A.M.so i had to return a part i had to go thru hell to return it also after being transferred to 5 different people,2 of the 5 were RUDE as hell,right there they lost me as a customer,it just goes to show why BMR pulled away not because bmr is expensive there not,they are probably as fed up as i am,so all in all GOOD BYE TO A FAILING COMPANY just check out B.B.B
I purchased a set of the Rovos Hub Centric rings today for my Mustang. American Muscle had been out of stock on these rings for several months.
I thought they came with free shipping but was wrong. I guess I didn't spend enough this time.
Item arrived in a timely fashion. The ball joints themselves are very straight forward to install. They also come with a grease fitting to allow for maintenance. Excellent product for lowered vehicles.
I bought some performance shocks for the same price I could have gotten standard shocks for at the local auto stores. The only thing that could have been better is to have a short one page instruction sheet in the box.
I had paid for shipping to get my parts on time to have my car ready for a race. My parts where not delivered in time l! There for I missed the race!
I am so sorry to hear that.
I see you reached out to our customer service.
If you need any further assistance or have any questions-
Please let us know.
Amy
EXT 1257
Easy to navigate the website, order was placed and came very quickly to our home.
Great product looks great on my car.would recommend these.
I received my 2,000 wheels in just cardboard boxes. No insulation whatsoever. The boxes were broken and squished. It was just complete lack of care for the product. Then when I opened my wheels I had multiple scratches on two of my wheels. Now they did take care of me in regards to the damaged wheels. But still when you spend money like this your product should be packaged properly and handled with care.
I am so sorry to hear about your experience-
If you would like to discuss, I
Would be happy to speak to you about it.
Amy
EXT 1257
The vinyl was mediocre unfortunately. Tail lights extremely big. The side markers fit ok.
I am so sorry to hear that.
Please reach out to our customer service if you need
Assistance with your vinyl. We are happy to help.
Amy
EXT 1257
I ordered 5" cherry red exhaust tips. But only received a mat black tip that was damaged. The offered a refund with the return of my funds in 7-14 days. I waited 7 days for shipping. This is absolutely absurd especially because they had received 6 plus pictures of the item and the box. Highly not recommended
I am so sorry to hear that.
I see you contacted our customer service-
If you have any other questions, please let me know.
Amy
EXT 1257
The product came in a day early handled with care and it works perfectly
Product arrived right on time and was very easy install. A nice addition to my 2005 Mustang GT
Very easy to place an order after deciding what I wanted. Liked how they have videos explains the product and how it works.
Went in pretty well everything lined up nice. Holding fluid it was a good experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear this.
I reviewed your order and I sent you
An email.
If you have any other questions or would like to
Discuss your experience- please let me know.
Amy
EXT 1257