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AmericanMuscleReviews 9,145

4.5

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
274
This company responds to reviews on average within 5 days

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34,642 reviews

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Connecticut
2 reviews
0 helpful votes
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Smooth transaction!
May 24, 2023

Everything went smooth without any issues. Shipping was a couple days longer then originally expected but no big deal.

Date of experience: May 24, 2023
Pennsylvania
1 review
0 helpful votes
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Poor quality on parts
June 23, 2023

Poor design on shifter boot, looks nice but near impossible to fit in original console trim.

Date of experience: May 24, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear that.
I do not see that you have reached out to us as of yet about this
Issue.
If you have questions or need assistance- we are
Happy to help!

Amy
EXT 1257

Tennessee
1 review
0 helpful votes
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Happy customer
May 24, 2023

Great site and parts selection. Also, love the videos you have for the items.

Date of experience: May 24, 2023
Virginia
1 review
0 helpful votes
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Louvers
May 24, 2023

Bought rear and side louvers for my sons GT. Fit and installation very easy. However on the side louvers the adhesion helper and tape was old and would not stick we had to go buy new double sided tape. That took longer than the actual installation. Will get my son to post some pics.

Date of experience: May 24, 2023
South Carolina
1 review
0 helpful votes
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Very pleased
May 24, 2023

Got an axle back exhaust for my 2013 V6 mustang. Easy install and sounds much better without being obnoxious.

Date of experience: May 24, 2023
Texas
1 review
0 helpful votes
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A+++
May 24, 2023

Super Fast Shipping! I will definitely be ordering from them again.

Date of experience: May 24, 2023
California
1 review
0 helpful votes
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Package didnt get delivered
June 22, 2023

I never got my package and they keep on pushing back the delivery date on my package.

Date of experience: May 23, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear that.
I reviewed your order and I see you have
Contacted our customer service.
If you have any questions- please let me know.

Amy
EXT 1257

California
1 review
0 helpful votes
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96 mustang gt parts
May 23, 2023

Good experience, overall with the parts I order performance parts that I needed for my car …

Date of experience: May 23, 2023
Texas
1 review
0 helpful votes
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Good
May 23, 2023

Came with everything needed but is a tough install

Date of experience: May 23, 2023
Canada
1 review
0 helpful votes
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Headlights
May 23, 2023

Perfect choices and fast delivery every parts feed perfectly

Date of experience: May 23, 2023
Florida
1 review
0 helpful votes
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Excellent seller
May 23, 2023

Ultra fast shipping. I barely got it ordered and it was at my door!

Date of experience: May 23, 2023
Utah
1 review
0 helpful votes
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Delivery and product
May 23, 2023

So far the product was in excellent condition and is working perfectly in my 92 Ford Mustang

Date of experience: May 23, 2023
Missouri
1 review
0 helpful votes
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Stage 2 South Bend Clutch
May 23, 2023

It shipped fast, and was shipped carefully. I have been looking for a reliable clutch and this is one that I would suggest this for anyone looking to go up for performance parts.

Date of experience: May 23, 2023
Maryland
1 review
0 helpful votes
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Easy Shopping and Fast Shipping
May 23, 2023

Shopping online was an easy experience with a lot of reviews and good description of parts. Shipping was fast and parts were well packaged and delivered without damage.

Date of experience: May 23, 2023
Michigan
1 review
0 helpful votes
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Wrong color
June 22, 2023

I would like to let you know wrong color its gray i ordered black what to do

Date of experience: May 23, 2023
Support R. — AmericanMuscle Rep
over a year old

I am sorry to hear that.
If you have any questions about your order-
Please feel free to reach out to our customer service.
We are happy to help!

Amy
EXT 1257

Kansas
1 review
0 helpful votes
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So far so good
May 23, 2023

You have what I need for my car and I like the price

Date of experience: May 23, 2023
California
1 review
0 helpful votes
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Satisfied!
May 22, 2023

Product came as advertised! Would buy from them again!

Date of experience: May 22, 2023
Tennessee
1 review
0 helpful votes
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I placed a $151 order. They did a pre authorization for the amount which was fine. When the order shipped, I was charged 2 separate charges of $36 and $115 which put my account $45 in the negative. This is NOT how preauthorizations work. They're only supposed to debit your account for the actual amount, not double the amount. They just told me tough luck, you'll hVe your money back in 3 to 5 days. I guess I'm supposed to eat air sandwiches and ride on fumes for work all week. NEVER AGAIN will I order from this crooked $#*! scam of a place.

Date of experience: May 22, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry that was your experience.
If you would like to discuss this,
I would be happy to speak to you about it.
Please feel free to reach out.

Amy
EXT 1257

Rhode Island
1 review
0 helpful votes
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Scat pack
May 22, 2023

Ordered front pads for my charger scat pack package came quick and everything went smooth

Date of experience: May 22, 2023
Florida
1 review
0 helpful votes
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Delivery issues
June 21, 2023

We ordered 4 tires and wanted them delivered to our dealership for installation. The website kept changing our shopping address to match our billing address and vice Versa. I kept changing it back and before I hit "confirm," I double checked that the addresses were correct. However, when I got my order confirmation, they had once again changed the delivery address to my house. We immediately called to try and change it but were told because of the expedited shipping, we'd have to call FedEx and pay a fee to "possibly" change the delivery address but even if we paid, there was no guarantee they'd change it. I ended up having to load the 4 tires in my car and drive them to the dealership which was far less than convenient. Other than that, the order process, and fast/free shipping were great. It should be much easier to have these tires delivered to a different shipping address as most people will not be installing them at home.

Date of experience: May 22, 2023
Support R. — AmericanMuscle Rep
over a year old

I am sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you about it.

Amy
EXT 1257