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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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First part of order went good so far and waiting on my exhaust will it really take 4 to 6 weeks, that seems pretty long.
I ordered a set of BBK headers for my 2004 Mustang V6. I received them in a timely manner, although it was longer than AmericanMuscle said it would be. I took the parts to my mechanic and received a call later from the shop stating that BBK/American Muscle had sent me two driver's side headers rather than a pair. I never thought to check for something like that; at roughly $450 for the pair, I shouldn't have to. I will say that AmericanMuscle did a great job of handling the issue and immediately shipped out a replacement. However, my car ended up sitting in the shop several days longer than expected. I'm not sure if this was an AmericanMuscle or BBK error, but the quality control should be better regardless.
So far three out of the four wheels that I ordered came damaged and scratched which I'm very disappointed about. Also the TPM sensors came damaged as well
I am very sorry to hear about your experience.
I see you have reached out to our customer service.
If you have any questions- Please let me know.
Amy
EXT 1257
Thanks to the you tube video, installation was a breeze.
Easy ordering process, precise and on time delivery as promised.
I placed a large order including FORD FRICTION MODIFIER, listed at $109.99 (thinking the showing price was a typo because even in the video Stephanie says at 11 bucks & even shows in the transcript, & that would be corrected before billed, I was WRONG). I contacted customer service, who assured me that I was wrong, that was the correct price, even after I sent them screenshots & links showing THEIR OWN video stating the price, as well as other sites selling for $8~$14 only to be told they DON'T/WON'T price match (I didn't ask for a price match, just their own corrected price as per their video: $11)...so I now have to repackage the 2 ordered bottles into a small enough box to return for a full refund, opposed to simply allowing me to keep the 2 & refunding the difference...I ended up ordering from competitor for $9 & paid extra $5 for EXPRESS shipping...
I am very sorry to hear about your experience.
I see you have been in contact with our customer service.
If you have any questions, please let me know.
Amy
EXT 1257
I followed your instructions on your website to get a wheel locks. Your website says I could use a post office box. I gave a post office box number. My order went through. Then couple hours later I get a phone call and text saying they cannot deliver to a P O box. You need to fix your website. You wasted my time. Hopefully not my money
I am very sorry to hear about your experience.
We do not ship to PO boxes.
If you have any questions, Please let me know.
Amy
EXT 1257
Your customer service was excellent! I'll definitely be making future purchases from American Muscle!
I was looking for a radiator for my 1996 mustang gt. Put the info in correctly and was recommended the wrong radiator. It was for a 5.0 or a v6 mustang. Now I have to order a new reservoir for my car as well.
I am so sorry to hear that.
If you have any questions about your radiator-
Please let me know.
Amy
EXT 1257
I felt that the selection offered by AmericanMuscle was better than some of the other aftermarket websites. I love that there is an installation video for each product, and photos submitted by actual purchasers of the product. I am very happy with the chrome shifter knob that I purchased, but it does get extremely warm inside the car on a hot day.
Very happy with the open box purchase of the MBRP Street Cat back exhaust. Description was spot on. Packaged well. Installed and work flawless.
Received new exhaust in two days, easy to install, good price, would highly recommend.
No problems fast and on time. Right parts as listed in description
AmericanMuscle delivered! Works exactly as advertised!
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
I am so sorry to hear about your experience.
I am happy to hear we were able to assist you with this.
If you have any questions- Please let me know.
I would be happy to help.
Amy
EXT 1257