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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Very good bought parts for my 95 mustang now buying parts for my 2000 corvette
Won't shop anywhere else for my mustang. Way cheaper than anywhere else
Awesome fast shipping. And Have how to do it your self on YouTube
Awesome fast quality parts. Fast shipping. The perfect place for my dodge Challenger XST
Ordered a new intake for my challenger and it cam on time, as described. No complaints!
The website had exactly what I was looking for and arrived pretty fast and well packaged. BUT the pay option was a bit buggy and wouldn't let me pay in installments and charged me in full multiple times. Im currently trying to figure it out, but otherwise pretty good.
Great website. Easy to look through the site and order your needs/wants for your vehicle.
My issue was with the freight delivery person, when i voiced my dissatisfaction American Muscle issued me a coupon even though they had no direct responsibility
A disappointment. Tint came wrinkled. Couldnt get them off. Not a "perfect cut" to the lights. Wasn't difficult to install. Looked good, but right when i was starting to enjoy them. I couldnt see anything driving at night. Just a big disappointment.
Hello Manuel,
I'm sorry if the tint arrived wrinkled and you couldn't achieve the perfect cut. I wasn't able to locate the exact order you were referring to, but if you would like to reach out to customer service, we would be happy to replace it for you or work out another resolution. Please give us a shout when you can!
Allison
American muscle is my go to place for quality parts! I tell everyone that American Muscle is the place to go for great parts and quick service
Easy to order, broad selection of products, 24/7 available staff assistance!
Great products! Got everything in good condition and on time.
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I needed technical tech advise on this order. Huge shout out to Leo A, tech adviser, for all of his professional assistance.
Ordered low fuel pressure sensors expected something better than dorman parts actually could have gotten the same part cheaper and faster from a advanced auto parts or similar
Hello,
I'm sorry if you feel that the product quality was not what you expected. You are welcome to return the product if you need a refund or exchange. I appreciate you sharing your feedback with us regarding this product, and if there is anything we can assist you with, please feel free to reach out to us.
Thank you,
Allison
Everything I order usually comes fast and with correct instructions and parts
Everything is top notch and everything is warranted and just easy to install with the videos they provide
Ordered wheels and tires and thought they would be mounted, but no they want me to load 4 wheels and tires in my mustang and go to the next state over to have them mounted.
My local shop is going to charge me $250 so the good deal is not so good.
I would have gone to eBay for this quality of service.
Hello,
I just left you a voicemail regarding the mount and balance with local installation that you signed up for when you ordered these online. I apologize for any miscommunication that was provided by the chat agent you spoke with. I did offer you a resolution that I hope will rectify this situation for you. At your earliest convenience, please feel free to give me a call back.
Thank you,
Allison
The website is easy to navigate and find what you are looking for.
Easy to navigate and good information added
Overall the parts they sell are high quality. Expensive but you'll certainly get what you pay for
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Hey! Thank you for reporting your feedback regarding the checkout process. I assume that paying in installments is something you can do through PayPal, as that is the method of payment used for this previous order. We also offer Affirm, but the PayPal payment issue would unfortunately be an internal matter not caused by the website. If you do run into this issue again in the future, please feel free to reach out to us, and we would be happy to assist in any way we can. Thank you, Allison