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From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Recently buying a used challenger, finding all the stuff for diy upgrades to choose from has great
Everything was easy. Well explained and a lot of good information with all the reviews to make an educated descision.
I always go to American Muscle first for any parts I need for my mustang. They have everything you need and at fair prices. Everything always arrives at a fast rate too. Highly recommend and will use again.
Everything comes quickly, loving the site
Good News: shopping, ordering and paying was easy; price was great; informational was very good.
Bad News getting any info out of your website, like order status, is a $#*! and getting anything about the subject of you constant e-mails is a PITA.,
Orders are completed in a timely fashion, and their prices are competitive with other online vendors.
It was great, the part I wanted happened to be on sale so I jumped on it and placed the order.
I love thi swebsite and it is my favorite to use for my mustang. I am a youtube certified mechanic and this website has help me a lot with customers uploading their own installation videos. Great client base for reviews. Fast shipping just as good as having prime if not better. I always receive my items within 2-3 days even though I live far out the city deep in the mountains.
Good products. Good website / UI. Product instructions often out of date.
Quick Shipping quality parts. Never ever have i ever had a problem finding what i need on here!
They post something for sale you get it check out then they cancel your order and wont give you a reason when you ask they ignore
I should not have to pay extra money to guarantee my product gets here safely
Hello Ronald,
I'm sorry if there was any confusion around the shipping assurance. We will absolutely take care of your order if the item was damaged or missing in transit. The Shipping Assurance is just an added layer of protection to get your replacement shipped out sooner rather than having to wait on the lost package claim process. It is only optional and not required by any means. In the meantime if yo u need anything else please feel free to let us know.
Alison
I have yet to have any problems with American Muscles. Near a dozen seperate orders.
Besides having goor products, AM inspire confidence. There are many photos from customers who have already purchased, which help me to see how it fits and looks.
Package was missing some parts but they were replaced thanks
I love transforming my car and building it part by part thanks to American muscle
I was looking for a Ford Mustang Pony emblem and found the AmericanMuscle website. My shopping experience online was very easy and quick. I am extremely happy with my shopping experience and I am sure I will be happy with the product as well.
I paid for 2 day shipping. They were here in 3-4 days. If we pay for 2 I want my item in 2
Hello Josh,
I apologize that you did not receive your order within the 2-day timeframe you paid for or expected. I understand your frustration, and I'm glad you reached out to customer service to get reimbursed for the fee. If there is anything else we can do for you, please do not hesitate to reach out.
Thank you,
Allison
Bought GT 500 chrome rims. Poor quality AM picked up and delivered replacement Just as bad as first. Picked Up and Refunded Money. Great Customer Support Will Buy from AM Again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
I located your order and it was a purchase for free tunes for life. You are not a free tunes for life member unfortunately, you can purchase tuners from us and if you have any questions on that you can call our Sales Techs and they would be happy to assist you.
Thank you,
Allison