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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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We are still waiting on convertible top, that was 12+ weeks out. Got a call from someone who offered a different color, I declined and would like the parchment color that came on the car.
Some updates would be nice, and if it is not going to be available that would also be nice to know.
The cams I ordered were shipped with another customers shipment. The customer called to let me know he had my cams. It took me 4 customer service representatives to understand what had transpired. Now I am still waiting on my shipment. I will think twice before I spend money at American Muscle.
Order was as described and shipped timely. Think these give the interior just enough bling. Not hard to install but not all sections are sticking. Might have to come up with plan B. Time will tell. Love them.
Overall pretty good. I don't like get interrupted for a catalogue while doing my shopping and I would like the item i pick to not send me to cart every time and just keep me rolling on the shopping list and Ill check my cart after i select all the items.
Good experience everything fit and was in great condition when I received it
Muy buena opción para comprar y muy fácil
I ordered a rear brake replacement kit for my 2021 mustang GT. The kit was two rear rotors and two sets of pads I only received one rear rotor and the pads. I called support and they were apologetic and sent out a rotor for the other side. However when I received the replacement I realized after having both rotors now side by side that the first rotor they sent out was actually incorrect. The first rotor they sent out was a 14-inch rotor, and standard mustang GT rear rotors for 2021 model year is 13 inches. The replacement they sent for the missing rotor was 13 inches so it appears the replacement is correct The original one they sent is not correct so I've had to call customer support twice now and arrange replacements and now I'm going to have to return the incorrect rotor. This has been a huge hassle although I will say the support staff has been very friendly and very helpful. It's just the overall experience has been terrible. I'm trying to get my rear brakes replaced and I'm having to delay and delay getting it done because of this. I can understand the occasional error happening and the incorrect item being shipped out but this is multiple errors compounding in the same order and that's ridiculous.
Hello Jay,
I'm sorry that you received the wrong Rotor and was missing hardware. I completely understand the inconvenience this has caused you. I would be just as frustrated if I were in your position, so I hope you can forgive us and consider us in the future. I have issued you promotional credit due to the inconvenience to use on a future purchase online or over the phone. If you need anything else please feel free to let us know.
Allison
I never have to worry about a part not fitting my car when I place an order and very fast shipping
Consultant Mike L. Was very helpful, courteous and prompt in answering my questions and helping me with my order. All of my experiences with American Muscle have been positive.
Sold defective product for over $100 and would not return or even get store credit back for the items.
Hey Jakob,
I reached out to you via email and understand where you are coming from. I'm hoping we can come to a resolution for you and get this taken care of. Looking forward to hearing from you soon.
Allison
Great to shop at, plus the videos to go with it is awesome.
Nice web site easy to use found what i wanted and ordered it thanks
Shopped with you guys for many years, love the service and never gotten anything damaged or lost. Only thing that bugs me, is when I change the year on my mustang. It keeps switch back even tho I dont have anything saved and constantly changes when I go to a different page,
All the parts I need for my mustang gt they have it here great prices
I was having an issue when trying to checkout online and was able to get help immediately and the issue was resolved and checkout completed before we disconnected. Very happy with the customer service.
Everyone I have worked with has helped. I wanna say a special thanks to Missey and Sam C. For there help.
Everything I've needed for my mustang these folks have had all of it and ship quickly!
It was easy to scroll true the website, easy step to order.
Can wait for the delivery
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas,
I'm sorry to hear that your cameras were shipped and delivered to another customer. I located the order and see that the tracking associated with your cameras was never scanned or left the warehouse, so I'm really not sure how this happened. I will be sending this to the fulfillment team to investigate further. I can assure you that this is not something that is normal or happens often, if at all. I truly apologize for the inconvenience, and I also sent you a follow-up text regarding the order. I have issued you promotional credit to use on a future purchase, either online or over the phone. If you need anything else, please feel free to let us know.
Thank you,
Allison