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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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The guys were extremely knowledgeable and very helpful in explaining the pros and cons of different parts. I ordered my highway wing for my Corvette and some other parts as well.
Did a bit of reading about brakes, found a manufacturer that I liked based on ratings and reviews, looked for good prices and ended up at American Muscle. I've had previous good experiences with AM so I made the purchase.
I have been shopping with American Muscle for the past 2 years since purchasing my Mustang. It has always been the most reliable source for parts and website navigation is a breeze. I will continue to buy from AM.
I can normally find anything & everything at AM. This time I had to go to another company to find the rest of what I sought.
9.% of the time, I always find what I'm looking for…makes me smile :) TY.
I ordered a set of fluid caps for my 2013 Mustang 5.0 GT CS and my finance company sent the payment to you but you said that the payment made wasn't correct. So I contacted you people to find out what the problem was and I also contacted the finance company and they said they sent you what they were quoted. I didn't want to draw this out so I said just cancel the order.
Always professional with quick response to any questions.
Honestly I'm completely glad I found this site it makes everything a lot more easier and shows me things I couldn't even actually think of. Whenever I'm looking for future parts this is the first place I'm checking.
Count em, SIX emails within the first 24 hours of ordering a single product from you. Oh, your one of those companies...
I got transferred blindly 4 times in a row during a single chat, until I was begging to not be transferred again. All I wanted to do was to order and use my credits that I had never received. An hour later I was able to put an order in... for something that should have been 2-5 minutes. I have been a customer with AM for years and today will be the last time I order here. Amazon and CJ pony will be by new source. Every time I need to contact AM is such a hassle and a headache. It is pretty sad since I order stuff for my F150 and Mustang. Love the website but just tired of dealing with this every time.
Hello,
I just left you a voicemail regarding your feedback on your recent experience with us. I sincerely apologize for you being transferred four times; this is certainly not the level of service we wish to provide. I assure you that we will continue taking proper steps to ensure this does not happen in the future. If you need anything else in the meantime, please feel free to give me a call back.
Thank you,
Allison
I have just placed my order for 2 rear springs. Today is Friday 9/12 11:52 am and delivery is monday 9/15 so I will be back to give my final review.
I ordered a tailgate spoiler for my f150, street scene.
It was lost, resent this and that, then what showed up wasn't a spoiler in any way, shape or form!
I was hassled trying to return it, i was trying to get it done before leaving out of town for work. I didn't want store credit, i was wanting a refund.
It didn't get done in time, went out of town and i can't return it now.
They did accept the return after a few days and sent a label but by now its all negated. I wasn't home to handle it, back to a FedEx facility.
Now i have a $125 4 foot box with a pice of flexible plastic it i can do nothing with.
Hello James,
I just left you a voicemail regarding your feedback about the spoiler. I apologize that it wasn't the correct item. I hope that we can come to a resolution and get you taken care of. At your earliest convenience, please feel free to give me a shout back.
Thank you,
Allison
I reached out to customer service the day prior to delivery because my tracking information was never updated. They stated the package was lost and they would send a replacement. I asked for the expedited shipping cost to be refunded. They agreed.Not only was my package delivered a day late, I still paid the $35 for expedited shipping.
Hello Vanessa,
I apologize that your order was not delivered within the timeframe you expected or paid for. I understand your frustration, and the lack of a refund for the expedited shipping did not help after you were informed that we would be refunding you. I have processed the refund today, and the amount has been credited back to your original method of payment. You should see it within 3-5 business days. If you need anything else in the meantime, please let us know.
Best regards,
Allison
I called and talked to Mike L. About fitment for exhaust on my 2004 Mustang GT. His professionalism and knowledge were off the chart. He even contacted some from the product line to verify my fitment questions and then called me back. Put everything in the cart for me and I made the purchase the next day. What a pleasant and enjoyable shopping experience it was. Thanks!
I have placed several orders as I upgrade my stock 04 Mustang GT. Everything has been great! No problems, great customer service when I had questions and the products have been superb!
I enjoy shopping here because every part is very detailed and prices are reasonable.
When I'm looking for new parts for my car, American Muscle is usually the first online store to come to mind. I've yet to have a bad experience and hope it continues that way for as long as I'm ordering parts.
I have placed multiple orders now, all have been on time or delivered sooner than expected. Always well packaged and as advertised.
Between Nathan H and Cal the tech dept and the sale department are top notch with instant responses and refunded my incorrect order within minutes! Ill be ordering all of my Corvette parts from this site!
I recently sought a part and information on the promotional points process. Dan B. Was my service tech and took the time to explain the process and research the part for me. We were able to find the correct part and itiate the transaction with my points being applied. I maintain loyalty by purchasing all my Challenger upgrades from American Muscle. Which I have done since purchasing my ride, two years ago. I have always received the best deals and customer service whether online or by phone has been top notch and something to be proud of and another good reason to keep going back for more. Over the last two years I have probably dealt with most of your staff and applaud all of them. Dan B did leave a good impression on me. I was only making an inquiry today and next thing I knew, I had just purchased a part I was only thinking about. Everyone deserves a pat on the back to know they are valued and recognized and I hope you give that to Dan B for going above and beyond to deliver great service today.
Placed order on August 23rd. Received order on September 10th. Almost a full 3 weeks since paying for order. Checked everyday for status of order and only said "Order Processing" up until the day I received it. Never erected any type of communication about a shipping number, shipping company, or when to expect it. Said it would be mailed in 5-6 business days after order which would have been by 29th August. During that time ( I have counted these) I received more than 20 emails asking for a review or asking me to purchase more items. Will not order from therm again.
Hey Shawn,
I'm sorry that your order took longer to process than normal. I located your order, and it was a direct ship, meaning that it shipped directly from the supplier to you. These items can have a longer processing time than items shipping directly from our in-house fulfillment centers. They are advertised as in stock, and normally the 'get it by' date is when they are expected to ship. It looks like yours was shipped out on the 8th and then delivered on the 10th. As far as the marketing emails go, I understand they can be overwhelming, and you are more than welcome to unsubscribe from them by clicking the link at the bottom. We do have a customer portal you can use, which is orders.americanmuscle.com, where you can find tracking, estimated ship dates, and much more! I hope this helps, and if you need anything else, please feel free to contact us.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Timothy,
I'm sorry for your recent experience. It seems that when the order was placed online, the sales tax did not calculate correctly, resulting in the payment amount not totaling the actual cost of the purchase. I apologize for this and for any inconvenience it has caused you. I understand the concern about not wanting to go back and forth. In the meantime, if there is anything else we can assist you with, please let us know!
Allison