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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Items I order are always great and quality excellent and exactly how they describe it but I don't like that when you look in catalog there is one price (which is always lower) then the price when you place order. I have been ordering since 2021 and I have never gotten an item for the price advertised, it is always higher. Every time I call about it I am told the catalog is out of date but yet it's the catalog they send me when I request one.
I am beyond frustrated with AmericanMuscle. The product I received was cheaply made, weak, and nowhere near the quality that was advertised. The materials feel flimsy and low-grade, like something that would crack or fail after minimal use.
Fitment was terrible. There were noticeable gaps left after installation, which makes the product look unfinished and poorly engineered. For something marketed as vehicle-specific, this is unacceptable.
What makes this even worse is the price. This product is grossly overpriced for the quality you receive. I genuinely feel ripped off. If this were a budget part, I could understand some compromises—but at this price point, there is absolutely no excuse.
Quality control clearly isn't a priority here. I expected far better from a company with AmericanMuscle's reputation, and instead I got a product that feels rushed, cheaply manufactured, and not worth even half of what I paid.
This experience completely killed my trust in this company. I will never buy from AmericanMuscle again, and I'm leaving this review to warn others before they waste their money like I did. If you care about quality, fitment, and getting what you pay for, look elsewhere.
Been coming in with orders and they have been fast on delivery and the right part for a decent price. Will definitely be coming back for more, also recommended my friend who has a 2020 mustang.
Everything have been order from you guys it's the best of the best and sure gone be ordering everything I need for my car from you guys
The best site to buy all the things u need for your car
Just got back from a long vacation and was having nothing but issue with the factory radio in my 2015 Dodge Challenger. So while on vacation was looking through the computer and found American Muscle and decided to see what they had. Found the same radio as mine which is what I wanted because of the feature that my radio has. Did not want an after market one, So I proceeded to call and the sales person was more than accommodating in answering my questions. Place the order. When I got back from vacation radio was waiting for me on my porch the following day placed radio in car and without doing anything other than put in security code radio came on all function worked and am happier than one can be. Great company to deal with will be doing more business in the future and would recommend and one to this company. Very patient customer relation team answer the most stupidest question one can ask. And are very polite. Money was very well spent for the product even cheaper then other sellers of the same product Tank you
Second order from your company. Overall, great selection of product. A bit disappointed all prices were higher than what was advertised in your catalog.
Hey Richard,
Happy to hear that you enjoy the site and continue to shop with us! That is great, and we appreciate your feedback. I understand that the catalog prices can be different than online sometimes, and I apologize for that. We do, however, have a price match policy, and if you ever find a discrepancy again, please reach out to us, and we will see if we can honor the catalog prices for you. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
I would like to thank this company American Muscle for having the best costumer service second to none year after year. I just appreciate the effort and communication during my online experience while my ordering the wrong part totally my fault.
I was unable to find an item on their site so I phoned and received excellent service. I wish I could remember the gentleman's name so I could thank him again.
Great processing time! Bummer that only one emblem came. I assumed it was "one set". Who orders just one? So I've ordered the second one to put on the other side of my car. Not a big deal on my end, with the car being stored for the winter - love everything I've gotten from American Muscle so far!
Leo was amazingly patient while I asked too many questions. In the end, he got me hooked up with what I really wanted and at a really good price! Thanks!
I was getting ready to place an order for a set of lug nuts and a new shift knob, and had called with a quick question before I placed the order. My call was answered almost immediately and the lady was able to quickly provide a clear answer. I placed my order and it was delivered a couple of days later. I'm very impressed overall, quick and accurate service - I'm very satisfied!
I love using this site for my mustang after my bumper got ran over by a Silverado I but a mach 1 bumper for my car then that got damaged from a cat while I was driving to work then had to buy a new one it's a pretty great place
Nichole assured me via chat confirming the part I was looking at would fit my supercharged Roush mustang. Then called me to process the order, super easy. Thanks AM
I ordered part Friday, it is now going into Tuesday. When I check tracking, it looks like ups label was created, but part never actually shipped from where it is coming from. It would be great if my part could be put on the ups truck, so it can eventually make it here so I can fix my broken car I need this part what is going on?
Hello Christopher,
I apologize for the delay with your shipment and for any confusion the tracking may have caused you. I located the purchase for the Oil Filter Adapter and see that this item was ordered on a Saturday. We shipped it on Saturday, but UPS did not pick it up and scan it until Monday the 17th. Movement was shown the following day, and I see it was delivered on the 20th. UPS is on the slower side when it comes to shipping sometimes, and for that, I apologize. However, I'm glad it was received and that all is well. In the meantime, if you need anything else, please feel free to give us a shout.
Thank you,
Allison
I called with an unusual request and the rep went to work and got all the answers to my questions so I was able to place an order.
I had a question about a product and I spoke to Crystal A. And she answered my question in just a few seconds. I placed my order with confidence. Thanks Crystal
I recently installed the Roush Extreme Axle Back on my 2010 GT500 and I couldn't be more thrilled! The exhaust sounds absolutely amazing and gives a great throaty Muscle Car tone. It can be pretty loud at higher RPMs and it does drone a little bit but surprisingly it's a manageable amount of noise. I love the sound and the neighbors said it's not overly obnoxious. I'll take it! By the way if you decide you want it louder after installing this system, pairing it with an O/R X-pipe or H-pipe will do it. Thanks American Muscle team!
Everything's always been quick & easy with no hassles
I just received my ford hot rod race cam today, it was a pleasure Talking to the American Muscle parts department. No problems smooth transaction AAAAA+++++++ Can't wait to install it.
The only bad thing I ordered from here was 02 sensors yall have the wrong ones for 13 and 14 gts bc they come with widebands but yall sent me a narrow band
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Hello Neto,
Thank you for sharing your feedback regarding your recent order from AmericanMuscle. We are disappointed to hear that you were not satisfied with the quality of the item that you recently purchased from us. If you would like to set up a return for a refund, we would be happy to assist you with this request. You can contact our Customer Service at 610-990-4562, or you can initiate the return through our customer portal which is orders.AmericanMuscle.com. If you have any questions or concerns, please do not hesitate to contact us,
Thank you,
Amy