AmericanMuscleReviews 2,335

Ok, I ordered a set of gt350 aluminum fenders for my 16 mustang that were on sight for 699$ a pair, when ( it) came in it was only the left and was dented. So I called for a rma and to tell them I only got one. They said send back and they would get them out to me again. Next shipment I got the right fender and was dented, again RMA for return. Now they are out of stock so they tell me, this is where the scamming comes in) i told them just ship when back in stock. All good just have to wait longer, so I thought. Get first email saying discontinued, second email refunding my money, then they Change the price to 1399 for pair and magically back in stock. I've bought 1000s of dollers and they just bent me over with out a thought about it. I even got pictures of there sight and cost before they tried to scam it away like nothing happens. Don't wast the money on them I did, go to cj ponyparts or LMR..

We ordered $1800 wheels and tires from AmericanMuscle.com, delivered on 1/30/19. One of the 4 gloss black wheels had 5 large scratches on it. The packaging they came in was in perfect condition, so it obviously left their warehouse in this condition. In addition, 2 of the other wheels had non-functional TPMS (Tire Pressure Monitoring System) sensors, a clear safety issue. We called customer service, and were told to do the following:
1. They'd send us a new wheel but it wouldn't be delivered for a week
2. We can't drive the car with the wheels without risking voiding any replacements or reimbursement. Even though we are down to one car and now one of us has had to drive 1 hour out of our way both to/from work every day
3. Once the new wheel gets here, we have to take it and the scratched wheel and tire to a tire shop and have the tire switched to the new wheel, balanced and then bring it back to the house, put the new wheel on the car, then go back to the shop and have them diagnose what's wrong with the sensors before they'll decide whether to issue a refund/replacement/etc. All at our own cost, which they said we would need to provide detailed receipts for to get any reimbursement
4. All of this has to be done at our expense and time before they'll do anything else
Today (2/6/19) the new wheel was delivered, but it is the wrong wheel and the wrong size!
Customer service said they won't send the correct wheel until we return/they receive the incorrect one and refused to let us speak to a supervisor. We're going on 2 weeks with a car we can't drive and are so far looking at $2K+ out of pocket, with no offer to overnight the correct, undamaged product or any reimbursement for our time (we've had to take time off work for this) and frustration. We have had smaller orders from this company handled poorly before, but to spend this amount of money and be treated so callously is poor customer service and a total lack of professionalism. We understand mistakes happen, but this is unacceptable.

Made the mistake to purchase gift cards to get the extras for Christmas. The part was a guarantee fit for the vehicle. It did not work with my vehicle. They made me take it to an auto mechanic to prove it didn't work before they would accept the refund (extra expense). Now all I have is 250.00 of store credit with nothing to purchase. Even though part of the purchase was cash, they use the gift card money first as the return. READ REVIEWS BEFORE MAKING THE PURCHASE!

Ordered new wheels and tires and locking lug nuts. The lug nuts stated I would receive them after 2 days and the wheels and tire kit 3-5 days. So far it has been a week and none of my order has even shipped yet. I contacted AM a few days ago asking why it didn't ship yet and their response was simply "it takes 3-5 days to mount and balance the wheels and process the order" (which is bs considering the site says I will receive order in 3-5 days) after saying that they cancelled the chat and I have not heard from them since and my $2,000 order is no where to be seen.

I ordered some grill extension pieces, which arrived with duplicate upper pieces, instead of left and right. I contacted American Muscle and thus began the saga of never ending excuses and so many emails to simply get my correct parts I had already been charged for. Went on for months. We contacted an individual from parent company (Turn 5) to try and get resolution. More promises... we will get you taken care if etc. I eventually filed a complaint with the better business bureau. American Muscle told the BBB that "the customer hasn't been charged" which I pointed out to the BBB as a complete fabrication with a screen shot of AM's lie. AM then said, we meant the customer hasn't been charged for the recorder... what the what. I can deal with slow and inefficient, particularly for something specific like a MMD part in this case. I eventually got a refund and shipped back the wrong parts. It would not surprise me in the least if that same box of wrong parts gets shipped to another customer. It is as though young children are handling this companies affairs. Plenty of other Mustang aftermarket suppliers out there sans the major disfunctionality. I bought a new exhaust from LMR recently and other items from CJ Pony Parts. I scraped off my American Muscle window banner and asked them nicely to delete my acount which of course they haven't done. Eventually this stuff will catch up with them in all likeliehood from a business perspective. I had spent well over a thousand dollars over a few years with them.

Ordered ignition wires for 87-93 mustang they send me 94/95 ignition coil wire is diffrent length. I call them they send me new box. I return old wires. I then orderd another item. They take your money and then told me I was red flagged cause I didfnt mail 1 st box back. I returned it 100 percent. They argued with me kept my money on hold for 5 days. I had to dispute it wirh bank. My customer was very unhappy. Any thing American muscle sells. Summit or late model restoration will have. And will price match. American muscle is a joke and at every nmra I'll make sure I goto there stand and tell them how unprofessional they are and let every customer never to order from them.

Keeping it short as possible.

This company absolutely sucks. Over 2 years ago I stopped ordering because they're the equivalent of a restaurant who forgets an order every single time. After two years I gave them a shot and what do they do? After five days of waiting and paying for a rental my wheels come in. I ordered 2 charcoal rims. What did they send me? One black and one charcoal. I have to wait to get an email to send it back, then wait 2 weeks for a return. Also, if you ask for a supervisor, they'll say there isn't one. Which is obviously a lie to try and brush you off. This company is trash, the support system is trash, the whole entire system they have is garbage. So now I'm out of money and will have to pay for another rim and another week of a rental car.

Ordered a few parts (SR rear control arm kit, Ball joints, etc.) which were available at the moment of purchase and had 2 days delivery status. After payment was made, the order has gone too deep ''processing mode '' for about 20 days!, all of those 20 days I desperately tried to contact their customer support and even posted about my problem on their Facebook page, but has been totally ignored; calls - set on hold, costumer support tickets - no answer, FB posts - ignored. Finally, my glass of patience has filled up and I contacted them via bank with official statements of my money return. Basically the next day Their costumer support contacted me, apologizing and telling that one of the orders items (mainly SR rear control arm kit) is in ''back order'', so I canceled that order and they have sent me the rest of the items few days after, who knows how many days it would took to get answer from them if not the Bank... and all this **** after spending there over 2000$ in 3 months, totally embarrassing!

I have been a customer of American Muscle for YEARS. I have spent THOUSANDS with them. The last year quality, bang for your buck, and customer service have all gone into the toilet. Prices on just about everything on their site have doubled, lots out of stock, and completely crap customer service lately to the point where I will be using one of their two main competitors from now on. Customer service lied to me so many times during the latest debacle with them. Use their competitors, folks. Maybe it'll wake them up.

In short, they sent four wrong size and type tires to me, acted like it was my fault (my order was perfect, they simply screwed up), then sent me one replacement. Two weeks later I called and spent two hours on the phone. I had a deadline on a build, I missed it. Tried another order against my better judgement, paid for expedited shipping, they didn't even ship until day it was due. Again, customer service simply didn't care. Literally the worst automotive parts experience I have ever had.

We ordered a Bama Chip from American Muscle 5 days ago for our 92 Foxbody Mustang. I sat there and filled out the info they needed on the car to tune the chip and after i finished and submitted all the info, they send me an email talking about how the chips were "Back Logged" and wouldnt be processed for 5-7 Business days. I had previously paid for a quicker shipping than what comes free standard so of course, i was kind of irritated. I called american muscle and asked the guy when did he think it would be processed and he replied with "they are working on it as we speak" so i was satisfied, he said it would ship in a couple days. I then called back to change the shipping to next day shipping so that it would be here for my husband, he was excited and wanted it for the weekend. Upon calling i was informed by someone else that it wouldnt process for another 5-7 days so at this point im done with american muscle, my product hasnt shipped or started to process. Dont buy from these people go to LateModelRestoration.com for better service.