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1 Review by Hilary

AmericanMuscle

AmericanMuscle

2/6/19

We ordered $1800 wheels and tires from AmericanMuscle.com, delivered on 1/30/19. One of the 4 gloss black wheels had 5 large scratches on it. The packaging they came in was in perfect condition, so it obviously left their warehouse in this condition. In addition, 2 of the other wheels had non-functional TPMS (Tire Pressure Monitoring System) sensors, a clear safety issue. We called customer service, and were told to do the following:
1. They'd send us a new wheel but it wouldn't be delivered for a week
2. We can't drive the car with the wheels without risking voiding any replacements or reimbursement. Even though we are down to one car and now one of us has had to drive 1 hour out of our way both to/from work every day
3. Once the new wheel gets here, we have to take it and the scratched wheel and tire to a tire shop and have the tire switched to the new wheel, balanced and then bring it back to the house, put the new wheel on the car, then go back to the shop and have them diagnose what's wrong with the sensors before they'll decide whether to issue a refund/replacement/etc. All at our own cost, which they said we would need to provide detailed receipts for to get any reimbursement
4. All of this has to be done at our expense and time before they'll do anything else
Today (2/6/19) the new wheel was delivered, but it is the wrong wheel and the wrong size!
Customer service said they won't send the correct wheel until we return/they receive the incorrect one and refused to let us speak to a supervisor. We're going on 2 weeks with a car we can't drive and are so far looking at $2K+ out of pocket, with no offer to overnight the correct, undamaged product or any reimbursement for our time (we've had to take time off work for this) and frustration. We have had smaller orders from this company handled poorly before, but to spend this amount of money and be treated so callously is poor customer service and a total lack of professionalism. We understand mistakes happen, but this is unacceptable.

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