I order items from Amazon Prime, trusting that they are being truthful as to the delivery date. Lately however, that trust has been broken. In the last month and a half Amazon has used USPS to deliver a few of my orders. Unfortunately those orders were not delivered as promised. Two of the items were needed to complete orders for my customers. Today USPS determined that had "No access to my location," But Amazon includes delivery instructions on the label, which in my case is our gate code. Why any company would use USPS to deliver orders when they can not be trusted to do so on time and without asking their customer if that is acceptable is beyond me. When I asked Amazon customer service how to avoid my orders from being delivered by USPS, I was told "that is not possible." I consider this totally unacceptable. Amazon Prime delivery trucks are in our gated community every day, several times a day and my last order was a "sponsored" Prime item. Very bad way to do business.
My last TWO orders have not arrived when they should have. Customer Service only gives a generic unimportant answer to the issue. They expect you to wait any where from 24 hours to 3 to 5 days. Yet they do not wait to get paid for prime. If they can not fulfill the order, to cancel is a hassle because then they say it is preparing to ship, yet customer service just told me it could take days. They are failing to fulfill the delivery times, or even shipping on time. Such a disappointment. You need to improve Seriously. I would add pics, but they put to much info on the page to screenshot even.
I placed 2 orders and have been waiting on my paid for order.each time i go and check on the status of my shipping hasn't shipped yet contact customer service all you get is a preset questionnaire.last time i use this trumped up delivery service
Amazon has not mended its ways. It advertises products as eligible for free shipping but when you get to the checkout page it slaps a hefty shipping charge on you. When I complained, they had seven different reps handle my issue, with none of them offering any solution.
I have been a a loyal Amazon customer for over twenty years. Never have their shipments been so late and their service so poor.
I placed my last order, for over $800, with Express shipping, on May 22. It is now a week later and they have not shipped it to me.
Their customer service by phone and by e-mail is nonexistent and their Chat service is only open during Pacific daytime on weekdays. The Covid-19 crisis is real but using it as a pretext for terrible service is unacceptable.
User's recommendation: Before you place another order with Amazon get their ironclad commitment, backed by a full refund of your payment, to ship it within 24 hours.
We use almost all of Amazon services around here - Kindle purchases, Prime shipping, save & subscribe, Instant Video, Prime music, etc. I even invest in their stock when it goes on sale, lol. Amazon is awesome!
Any time I've ordered books, food, clothes, art supplies, even a part for my daughters car, everything has been packaged well, shipped & delivered on time and received in perfect working order. Now that I'm kind of laid up (waiting for hip surgery in June), I've been ordering all our groceries (except fish & meats) thru Amazon Fresh! WOW is all I can say! Every single thing is truly "fresh" and put in iced boxes so it stays that way. Great options and free delivery if you're a Prime Member. Even after my surgery, I just might continue with this "Fresh". Love the front door delivery (and no one shoving their grocery cart up my backside :( )
Love it, love shopping there, intuitive, easy to browse, superior functionality, smart website
The way a shopping site should work, no problems with returns but sometime you may lose some money on shipping something back an item you ordered but dont want.
Also their packaging improved and its much less wasteful
Amazing customer service and a great selection. There's a reason I've been shopping on Amazon.com for nearly 10 years. You can't go wrong with Amazon Prime - two-day shipping and an excellent return policy. Just be sure to pick Amazon as your seller!
My family goes on this site first when we have to buy anything and everything. Lots of good bargains & timely delivery. Products are replaced promptly when issues are presented. No hassle. Very pleased with Amazon prime! We count on it for great service almost every day.
Top tier refund policy and customer support. Amazon.com is incredibly efficient and one of the greatest places to shop on the internet. As a prime member you can get your items in 2 days with free shipping. That's pretty incredible.
And I'm loving it. I usually purchase hygiene supplies and electronics from Amazon, but they often have some of the best deals on musical equipment too. Packages arrive in two days so it's not much of a wait. I will probably always be subscribed.
Of course I've ordered from Amazon lots o' times, but most recently had a great experience. Ordered wireless dog fence - paid $20 less than any other retailer was offering, even with a discount. Free shipping, arrived 2 days before scheduled - in time for us to install in a Saturday! What else can you ask for?
I've been using Amazon for over 10 years now and have to say that their customer service is hands down the best one out there and some of the Prime deals are pretty darn sweet! (Too bad they're not as great towards their employees from what I've heard)
Amazon has some of the best buys in so many arenas... from health care, crafts, clothing, home items, books, CDs, pet products, candy and food items... my list is endless... just made a quick birthday gift purchase today along with a small gift for me... the prices are unbeatable!
wag.com prices are not competitive, make sure to search other sites/stores before purchase because others sell the exact same items at 30%~50% lower price. Flat rate shipping 7.99$ also ridiculously high (free shipping if $49+ but really hard to fill up to that # because everything is more expensive than other retailers), I do not recommend this website.
Cheapest prices, fastest delivery, perfect product condition, convenient payment methods, widest range of products... what more can one ask for from an online retailer? I got my favorite book for less than $2 delivered right to my doorstep within 18 hours, and it was nicely wrapped and in perfect condition.It is almost unbelievable
Absolutely, THE worst experience that I've ever had with ordering something online. Their own "security" system improperly flagged a legitimate purchase of mine, shut everything down, and after hours of aggravating conversations with incapable people, no one can figure out how to reverse their flagging, not can they even grant me access to the site. Quite simply, a disgusting organic that's run by sarcastic robots.
Huge product variety. Very good deals are possible. However, I have received some garbage products through Amazon. Probably my fault though. Just remember 2 things, "You get what you pay for" & "If it seems too good to be true, it probably is"
Been an Amazon Prime Member since they started the program. My first stop for all purchases online (and I do as little brick & mortar shopping possible.) Pricing is generally competitive and many times below total cost (item+tax+shipping) of other sites. I've become spoiled by 2 day shipping - few sites offer comparable total value.
I got my new Lenovo laptop from Amazon at a great price. Saved over 220 bucks, even after international shipping to Australia. Managed to get some tasty jerky and an alarm clock as well. From the same website? Unbelievable. THANK YOU!
Overview
Amazon has a rating of 3 stars from 10,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon most frequently mention customer service, free shipping and prime member. Amazon ranks 2nd among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members