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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

Louisiana
3 reviews
65 helpful votes
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Quick and Easy
July 13, 2015

I LOVE using amazon. I can't even tell you how many things each month that I order. I think it is one of the most amazing sites ever. I highly recommend getting a prime membership. Sometimes you can get things you order within hours.

Date of experience: July 13, 2015
District of Columbia
1 review
1 helpful vote
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Things I needed
July 13, 2015

AMAZON has a lot of good stuff at reasonable prices some better than others just like any store anywhere.

Date of experience: July 13, 2015
Michigan
21 reviews
5 helpful votes
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Everyday low prices
July 13, 2015

I often shop online and Amazon always has the best prices. Returns are easy and customer service is excellent!

Date of experience: July 13, 2015
Canada
4 reviews
1 helpful vote
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We are very impressed with Amazon Prime. There is a huge variety of products at competitive prices. Delivery is fast. What is shipped is accurate. Returns are easy. This is hard to beat.

Date of experience: July 13, 2015
Italy
2 reviews
7 helpful votes
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I had a lot problems with Digaaz.com and lost a lot of money, it is the opposite with Amazon in Italy, What I have ordered and received was always 100 correct and on time, in most cases before time. I can not say about Amazon in any other countries apart from the Italian. What you have to make sure is that the product you order is in the countries you reside, otherwise you may have to wait and sometime pay the custom duty, this is the only thing that you have to be sure of.

Date of experience: July 13, 2015
California
3 reviews
12 helpful votes
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I love amazon.
July 13, 2015

I order things from them all the time. There prices are great. The quality of the merchandise has been good. Shipping is always on time. No problems with returns. And so convenient.

Date of experience: July 13, 2015
Missouri
3 reviews
16 helpful votes
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My consistent go-to
July 13, 2015

I do a lot of shopping online. It's easier, faster, and usually cheaper. For the last 3 years I have been an Amazon Prime member and it's a great investment, in my opinion. Items I have ordered from Amazon have varied from books, movies, to nutritional supplements. It's rare that that they disappoint. This is the standard for online retailing. I wish everyone could work as efficiently as Amazon.

Date of experience: July 13, 2015
California
24 reviews
80 helpful votes
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Somewhat Amazing...
July 13, 2015

Many of my Subscribe and Save items become Amazon Pantry items and the prices fluctuate terribly. Lots of items that I purchase throughout the year have become Amazon Pantry and, again, the prices are unpleasant. I tried out Amazon Pantry, but the prices for items was prohibitive and extremely unreasonable. I only use Amazon for books and non-grocery items.

Date of experience: July 12, 2015
California
2 reviews
0 helpful votes
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I buy quite often from Amazon. I have been happy with most everything I have received, the prices are good. I still shop around because they may not always be the cheapest. Amazon customer service is one of the best. I have always gotten complete satisfaction when contacting them about any issue. Would highly recommend this website.

Date of experience: July 12, 2015
Pennsylvania
5 reviews
6 helpful votes
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Fantastic!
July 13, 2015

I love this site! I have never had one problem with a return. As a matter of fact, I have been told to keep the product, donate and refunded my money and all I did we get the wrong size. I always look on Amazon before I purchase some where else. I always find a better price, especially on Apple products.

Date of experience: July 12, 2015
Australia
5 reviews
7 helpful votes
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Hard to find items!
July 13, 2015

You can always find what your looking for at great prices!

Date of experience: July 12, 2015
California
3 reviews
1 helpful vote
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Over the years I have made literately hundreds of purchases from Amazon... I all of that time I have only had to return two items... Both were damaged in shipment... Amazon paid for the return shipment... and with NO questions... Replaced my items... Any company that is trying to compete with Amazon has a long way to go... Amazon is a very well run multi-million dollar company...

Date of experience: July 12, 2015
Germany
2 reviews
0 helpful votes
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I like it!
July 12, 2015

With Amazon Prime you can watch movies, TV shows, shopping without delivery charges, fast delivery and more... I really like it! But the price is medium.

Date of experience: July 12, 2015
Florida
6 reviews
14 helpful votes
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I do nearly all of my book shopping at Amazon, and much of my Christmas shopping. Love the free shipping! I prefer items that come straight from Amazon, but do use their stores as needed. The merchants have been professional and courteous. I love Amazon--great selection of books, DVDs, and stuff! Easy returns.

Date of experience: July 12, 2015
India
1 review
0 helpful votes
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It's good site to buy many things on great offer price.

Date of experience: July 11, 2015
Connecticut
28 reviews
22 helpful votes
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I use my prime membership constantly- I order my coffee, vitamins, books, mag subscriptions, gifts, and watch a lot of movies and hot tv shows!

It is worth every penny and then some..

Date of experience: July 10, 2015
Florida
11 reviews
45 helpful votes
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Love their site!
July 9, 2015

Certain things are pricey, but certain things are very cheap! I order dog food from them in bulk and have never had a problem. A shipment or two had been late but thats the fault of the carrier. Since I re-order BEFORE I run out everything was fine. They apologized and even sent me a free bag with two day shipping! They have polite, professional customer service skills and are very respectful

Date of experience: July 9, 2015
California
13 reviews
8 helpful votes
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I love amazon
July 8, 2015

I have found myself purchasing on Amazon instead of running out to buy many things. They come to me, no parking or traffic hassles, no crowds, no lines.

Date of experience: July 8, 2015
Louisiana
3 reviews
5 helpful votes
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I have always had a positive experience with Amazon.

Date of experience: July 8, 2015
New Jersey
2 reviews
2 helpful votes
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Be Careful
July 8, 2015

You might think you're getting a good deal on amazon since 98% of the time you do. But, when shopping for a new laptop i came across one that i absolutely loved and thought $270 wasn't a bad price until I checked the HP webstore and saw my 14" chromebook for $250 instead with a 2 year warranty. When shopping here just make sure you're getting the deal you want.

Date of experience: July 8, 2015