On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I LOVE using amazon. I can't even tell you how many things each month that I order. I think it is one of the most amazing sites ever. I highly recommend getting a prime membership. Sometimes you can get things you order within hours.
AMAZON has a lot of good stuff at reasonable prices some better than others just like any store anywhere.
I often shop online and Amazon always has the best prices. Returns are easy and customer service is excellent!
We are very impressed with Amazon Prime. There is a huge variety of products at competitive prices. Delivery is fast. What is shipped is accurate. Returns are easy. This is hard to beat.
I had a lot problems with Digaaz.com and lost a lot of money, it is the opposite with Amazon in Italy, What I have ordered and received was always 100 correct and on time, in most cases before time. I can not say about Amazon in any other countries apart from the Italian. What you have to make sure is that the product you order is in the countries you reside, otherwise you may have to wait and sometime pay the custom duty, this is the only thing that you have to be sure of.
I order things from them all the time. There prices are great. The quality of the merchandise has been good. Shipping is always on time. No problems with returns. And so convenient.
I do a lot of shopping online. It's easier, faster, and usually cheaper. For the last 3 years I have been an Amazon Prime member and it's a great investment, in my opinion. Items I have ordered from Amazon have varied from books, movies, to nutritional supplements. It's rare that that they disappoint. This is the standard for online retailing. I wish everyone could work as efficiently as Amazon.
Many of my Subscribe and Save items become Amazon Pantry items and the prices fluctuate terribly. Lots of items that I purchase throughout the year have become Amazon Pantry and, again, the prices are unpleasant. I tried out Amazon Pantry, but the prices for items was prohibitive and extremely unreasonable. I only use Amazon for books and non-grocery items.
I buy quite often from Amazon. I have been happy with most everything I have received, the prices are good. I still shop around because they may not always be the cheapest. Amazon customer service is one of the best. I have always gotten complete satisfaction when contacting them about any issue. Would highly recommend this website.
I love this site! I have never had one problem with a return. As a matter of fact, I have been told to keep the product, donate and refunded my money and all I did we get the wrong size. I always look on Amazon before I purchase some where else. I always find a better price, especially on Apple products.
You can always find what your looking for at great prices!
Over the years I have made literately hundreds of purchases from Amazon... I all of that time I have only had to return two items... Both were damaged in shipment... Amazon paid for the return shipment... and with NO questions... Replaced my items... Any company that is trying to compete with Amazon has a long way to go... Amazon is a very well run multi-million dollar company...
With Amazon Prime you can watch movies, TV shows, shopping without delivery charges, fast delivery and more... I really like it! But the price is medium.
I do nearly all of my book shopping at Amazon, and much of my Christmas shopping. Love the free shipping! I prefer items that come straight from Amazon, but do use their stores as needed. The merchants have been professional and courteous. I love Amazon--great selection of books, DVDs, and stuff! Easy returns.
I use my prime membership constantly- I order my coffee, vitamins, books, mag subscriptions, gifts, and watch a lot of movies and hot tv shows!
It is worth every penny and then some..
Certain things are pricey, but certain things are very cheap! I order dog food from them in bulk and have never had a problem. A shipment or two had been late but thats the fault of the carrier. Since I re-order BEFORE I run out everything was fine. They apologized and even sent me a free bag with two day shipping! They have polite, professional customer service skills and are very respectful
I have found myself purchasing on Amazon instead of running out to buy many things. They come to me, no parking or traffic hassles, no crowds, no lines.
I have always had a positive experience with Amazon.
You might think you're getting a good deal on amazon since 98% of the time you do. But, when shopping for a new laptop i came across one that i absolutely loved and thought $270 wasn't a bad price until I checked the HP webstore and saw my 14" chromebook for $250 instead with a 2 year warranty. When shopping here just make sure you're getting the deal you want.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)