First off, this Mike guy is an arrogant d! Ck! They provide TERRIBLE customer service and treat everyone like they're scammers out to screw them over from the beginning. He talks to you like you're bothering him and he wants to keep his answers short as if he wants to go as soon as possible. He is incredibly rude to top it off. They have very poor communication. He never called to discuss a delivery date and NEVER sent me a tracking number. I emailed and asked for a tracking number, to ensure I would be home but he never even bothered replying to me. He does NOT care about the animals he sells AT ALL. He basically called me a liar even after I sent him photos of my snake, he acted like I was only out to get my money back! I don't care about the 100+$ they basically stole. He can keep it, because with the reputation hes gaining online, he'll need it when he goes out of business. He said my snake looked "alive" so I called a TRUSTED local breeder and asked if he would come by and take a look (telling him just keep the money and basically ending the conversation), after all i brought the snake because I wanted it. If there was a chance of saving it, i DEFINITELY wouldn't have sent it back to those people. He replied like I was lying and just wanted money back even though i told him just keep it!? Im not him, I couldnt care less about the money, Im just hoping my snake DOES turn out okay. If that was the case I would have still left very positive feedback but his attitude and service made me write this review. Ive never had a transaction go so horrible, and I own many different species of snakes purchased from MANY resources. Never again will I order from these INCOMPETENT, RUDE people. I suggest you pay just a bit extra and purchase from BHB Reptiles, BigAppleHerp, or Don Soderberg. They are amazing and truly care about their animals. This man needs to realize not everyone is trying to scam his so called company, because thats NO way to get returning customers. He should also work on his people skills because they are terrible! He has this "Im blunt, you must earn my respect attitude" you need to show respect to earn it!