AmazonReviews 11,118

I ordered 2 bags of Easter Candy today for my children. 10 minutes after I ordered I get an email it was cancelled however my card was charged $25. I called and asked for a substitution and was told no! Then I asked for manager was put on hold for 29 minutes then the call disconnected! No candy, no help and no more money to buy candy 😥

We ordered a sofa through Amazon that arrived vacuum-packed—but the packaging wasn't properly sealed. As a result, the item developed visible mold, making it a serious health hazard. The situation was urgent, yet Amazon Customer Service was completely unhelpful. We spoke with two representatives: Sam, who repeated scripted answers and did nothing to escalate the case, and Aldrin, a so-called "manager" who pretended we were cutting off mid-call just to end the conversation. Amazon refused to offer a pickup, a refund, or any solution other than "wait for the third-party seller to respond"—which could take up to 4 days, since we reported this on a Saturday. To make matters worse, the sofa can't be repacked, doesn't fit in our car, and we were told we'd have to handle the return ourselves—despite it being a hazardous, bulky item. This is not how a company of Amazon's size and reach should operate. There was no sense of urgency, no real support, and no accountability. We are now filing complaints with consumer protection agencies and escalating this case further.

1) No Prime membership option WITHOUT Prime Video
2) $140 a year in which more than HALF of features you do not or have no interest in using
3) They should offer levels of subscription for people who want Fast Shipping ONLY

Amazon has been the best app to purchase things, even though the things there are more expensive than Temu or Shein it is still better to be wear the same things with other people

I bought a product but never received it. I immediately contacted the support team, but they didn't give me any clear answers. They just stall for time and in the end do not solve the problem. Very disappointed in the service, never expected such problems from such a large company.

I don't think a week goes by where I don't order something from Amazon. It's just too convenient. I've had mostly great experiences, but one time a package said it was delivered and never showed up. Customer service refunded me right away, so no complaints. Prime is 100% worth it for the fast shipping alone.

They need a direct email where you can tell them what is wrong. This time when I went to enter my car information the trim on the information placard was NOT in their selection so I could not get a part from them they lost a sale and maybe more! And this problem does not fit into their help selections eighter!

Still, I prefer this online retail giant over the others that are growing up faster, than mushrooms after the rain. Being a bookworm is a challenging task and since I don`t like electronic versions of books, I order good shape originals from amazon. Someone would call be dumb, as the prices are relatively higher there, but let`s value the history. One of the first online bookstores deserves attention and credits from us, since I`ve faced delays or any other issues with delivery of my books. Believe me, I ordered more than 50 in those years, so…

I ordered an alternator for my Durango and initially was to get it in 3 days (on a Monday). They didn't hit that date and said I'd have it that Thursday. Well they didn't hit that and now today (Friday) I look for a date and it just says delayed. I tried to post a review on Amazon and they tag those reviews and say they take full responsibilty for the issue. I have no clue what that exactly means. They have done nothing! Today I went through their online chat and got the order cancelled. All I can say is Amanzon is a joke when it come to shipping. If you can wait for your order then fine. I've waited over a week for this alternator. My vehicle is disabled and I need to get it fixed. Again if you can wait then order from them. If it's something you need on the date they initially say it will be there, then order from someplace else. I'm now going to oder from eBay, which I should have done in the first place. I've never had this issue with eBay. I've had this happen many time with Amazon, which is why I cancelled my subscription with them years ago. They give you free shipping at a certain $$ point and this order was free shipping. Never going to do that again with something I need right away.

I ordered the Samsung Galaxy Tab S9 FE on December 27,2024, with an estimated delivery date of January 11. By January 8, it still hadn't shipped. After struggling to contact Amazon, I was assured they would "sort it out"—which meant delaying my order by over two weeks to January 27, with no explanation or notification (after multiple attempts at ascertaining the cause of the delay).I needed this tablet for an important exam, and I specifically chose it based on the estimated delivery date. Repeated attempts to get real answers led to the same generic response: "Sorry for the delay, but there's nothing we can do." When I asked to escalate the issue, I was told it was "above my limitations" and the chat was closed. Amazon promised a shipping refund in February, but after another tedious attempt to contact them in Feb, I was told that was incorrect and Amazon "does not offer refunds." How can you promise a refund and then tell me you don't do refunds?This experience has been frustrating beyond words. Amazon lacks transparency, has poor customer service, and makes it nearly impossible to resolve basic issues. If you need something on time, don't trust their estimated delivery dates. Their customer support feels like it is designed to wear you down, and they seem to thrive on making complaints so difficult that people give up. Is that why you don't really see negative reviews? Shall we rather stick to Takealot or even the cheaper new e-commerce companies?

I ordered an item on Amazon which didn't fit so I returned it and received a confirmation in my order status that it was refunded for a total of $ 48.11. I used my credit card to purchase it but no return was noted. I contacted Customer Service which was a very difficult task and was assured my credit card would be refunded and I would get an email update from the rep in two days. That never happened and still no refund after 10 days. Got in contact again with C/S and was informed it was not possible to refund my credit card and I must accept a gift card. When I objected to that, the rep cut off the phone call! Okay, so I decided to use the gift car for another purchase and was only provided only $ 23.77. I was shortchanged out of $ 24.34! I will pursue this further but I suspect to no avail. Be careful with returns/refunds and better yet, buy your stuff elswhere. Amazon Sucks!

I stopped all business with him. I like his ex wife though. She has a soul.

My god, what a fing money hoarder and — what's the opposite of a Navalny? Oh yeah, traitor.

Was going to buy an Analon 10 qt pot, price in cart was 62.99. After shopping (and adding numerous additional items) went to cart and the price was now 89.99. Called bait and switch and luckily, I caught it before I bought it. Decided not to order anything, in my cart, from Amazon and cancel my account. Bye Bye Amazon.

Went online and found my items I was going to purchase through Amazon, and it ended up being cheaper than my Amazon total.

We are so DONE with Amazon! We have been waiting for a third shipment in the last 2 days. We received one last night and another one earlier today, with the third one still to be delivered today. My husband checked his account and it said that the third was attempted twice today. The first time neither one of us was at home, but we definitely were when they SUPPOSEDLY attempted again this afternoon, at 4:57 PM, and that they would "attempt again tomorrow". We had Amazon call us through the help/contact part of their site. Did anyone know that they now email you a "password", a 6 digit number, that you have to tell the driver when they come to your door? Well, that would have been all well and good, and we would have figured that out if the driver actually DID come to the door, but NO ONE DID! NO KNOCK! We have a dog that definitely would have alerted us if someone was here. The agent told me that they will "attempt" to deliver again tomorrow. I am livid, asked for a supervisor, and told him that we would be expecting the package TONIGHT, OR ELSE! We figure that that won't happen, but my husband will be home tomorrow and waiting for another email (if that's the new process, but who knows?) and another "attempt". They had better deliver! We are canceling our accounts after that.

I made a payment for a package which was supposed to be delivered but was never delivered. I contacted support but never got a reasonable response. I couldn't get my funds back until i got help from TRUSTRECLAIM.com

I was scammed, lost money, support center keep silence several days. I wrote on their office, do not answer me. I do not advise them

My wife used less than what the instructions said to mix. Almost all my new seedlings turned yellow and died within less than a months' time. I also tried it mature plants which also turned yellow and died. We tried to contact the company 3 time and had no response. Once they get your money its over

Mostly I have complaints about the produce reeking from perfume (from somebody in the delivery chain) but yesterday I found some broccoli that didn't stink. SURPRISE! The stalk was nasty brown on the indide.