AlphaMart'sReviews 61

We ordered this 'Captiva' tabletop grill from Amazon. On first assembly the regulator blew, emptying the propane container. The replacement part is not available. It can't be found on Amazon, or any other search engine. The only way to order a replacement grill or part is through Alphamart. When you call the number to Alphamart there is only a robot that tells you Alphamart will call you backl.
Emails with photos of the part and manual do not go answered. The grill is unusable. The only thing you can do on Aplhamart's website is buy new stuff. There are no humans there. Dead stick. Searched at Lowe's, Home Depot, and local hardware stores. The regulator can only be supplied through Alphamart. No respnse. EVER. Waste of money dealing with them, not to mention a blown family cookout.

I ordered a five-piece patio set and one of the chair seats was messed up. They wanted me to use a blow dryer to see if I could fix or give me $10 in credit to use at their site. I informed them that I wanted a seat that wasn't messed up since that's what I paid for. I was told on March 26,2025, that they had sent new seat. It's now April 15,2025, and I have still not received the seat or any tracking information.

Direction are not good but you have to check out the complete assembly. Do not just trust the directions. Also cant contact anyone for help with assembly or customer service

Order a BBQ pit through WalMart.
Received the pit and all the essential parts of putting it together were missing...
The little bag of nuts and bolts etc not here! So now I have BBQ pit pieces all laid out and no way to put together. Tried the 1877 number, busy everytime! What a joke. Sent email, no response!

Absolutely horrid customer service. They wouldn't help with a simple question about one of their products, repeatedly answering they did not understand when i clarified the question further and further. I would recommend avoiding dealing with this company.

I received half a sofa, it was a wicker material and it was all unraveling and the cushions had dirt all over them. I'm fighting with them to get me a call tag at this point I've just called Visa to file a dispute. They ignore what you say and tell you that you should keep it

I I bought six barstools they were shipped to in a box I received all three boxes But I was short 2 swivel bases, I have emailed numerous times
The response I got was they are new so they would have to come from the warehouse but I cannot get no one to send me the parts I think I would like the stools but without all the parts they are useless
So when you see the picture below that says if you need parts call the number is no good each and every time you call it will say user busy very dissatisfied customer

I would not rate them a 1 star but I had no choice. I received an outdoor table which was very poorly made and screws would not fit the openings. I have emailed, chatted, multiple phone calls and all this just to get an address to return it. They will not provide an address to ship it back. They say you have to call customer service who does not answer who do not answer the phone. My email responses say I must sent a video of the area that doesn't fit. Who has time for all of this. I just want to return it.

I bought an office chair (PHI VILLA Ergonomic PU Leather Modern 360° Swivel Executive Office Chair with Massage Lumbar Support) in April. Within a couple months, one arm of the chair had broken off. I tried to contact the store to arrange for a return, but could not find a contact phone number. I looked all over their website unsuccessfully. I sent an email to their customer service on July 4. I even included my phone number. I have never received a response to my email.

I received the set of outdoor furtniture I bought from these guys and the glass arrived broken. But they sent me a new set promptly.
Other than the initial hiccup, the furniture is as expected and at a really unbeatable price for the look and quality!

I ordered a canopy from them. It arrived fast, actually sooner than originally estimated. The quality was good and everything was there, but when I set it up, I found that it was shorter than described. I emailed them about this and they responded quickly, within a day, but they would not accept my proof that their description was wrong. I sent them pictures from their website showing the incorrect measurements and pictures I took of it setup with the actual measurements. They still said I was wrong. All I wanted was to return it for a refund. They kept offer a partial refund saying I could keep it and sell it or give it to someone. They also said they didn't want to ship it back because it could get damaged. I didn't understand why they thought it could be damaged on the way back to them but not on the way to me. But after about a week of arguing over email, they finally gave me a full refund without having to send it back. I gave them 3 stars because the shipping was fast and the item was good, but not as described. Customer service on the other hand was terrible to deal with. I would never purchase anything from them again.

Update: AlphaMart has sent us the parts we requested.

Have sent 3 emails to AlphaMart since March 30 and only receive automated responses. The products are ok for the price, but customer service is non existent.

Order no. *******

I ordered two outdoor chairs and it took me all day to put them together with the help of my neighbor. I will never order anyting from this company again. They aren't worth the money I paid for them plus the time I put into putting them together!

I love my sectional. Great quality. Easy to put together. Very satisfied customer. I would recommend to anyone.

Bought a double umbrella for my patio and upon installation I realized that product was defective as something was wrong with base causing it to be lopsided. Been emailing company for a few weeks since there is no way to call them. They will not assist and insist that I have to assemble the umbrella all over again which is not easy due to size in order to get a refund. Worst company to do business. Will never buy from them again.

I'm not sure why people are giving bad reviews about this site. I ordered 4 sling chairs, sure the shipping took a bit long than Amazon or wayfair but still came within 2 weeks of ordering. I was lery about the quality when I first ordered, because they were about $100 dollars cheaper than everywhere else I looked when buying a pair, but after putting them together, they are a pretty good quality item, as good as the ones we bought from Big Lots about 4 years ago. I will continue to buy off this site and I will definitely recommend!

Very poor quality on outdoor sectionals! Seat cushions hard, pillows don't stay upright, pieces don't connect straight, backs aren't tall enough to support backs! Company refused to give refund! Do not order!