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AliExpressReviews 8,070

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1793
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,657
value
1,557
shipping
1,600
returns
1,438
quality
1,496
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Lithuania
1 review
0 helpful votes
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So cheap goods for Europe zone, so I have a wonderful choice here. Thank you for your job. I am here from 24 April of 2019, but I had no yet dissapoinment :) Zita. Lithuania. Europe.

Date of experience: September 10, 2019
RU
1 review
0 helpful votes
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Отличный сайт
September 11, 2019

Отличный сайт. часто делаю там покупки. Сейчас у меня платиновый уровень.
Мелкие споры решаются без проблем. в случае косяка поставщика без проблем
возвращают деньги. Я доволен

Date of experience: September 10, 2019
Italy
1 review
0 helpful votes
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I love you
September 11, 2019

Vi consiglio questo sito. Sopratutto Mark Ryden zaino da uomo multifuntion antitheft.
Zip sul retro e tasca sul retro per mette il portafoglio.
Visitare anche Tecaote e Aceperch per le copie delle Kipling. Pagate meno e avete la stessa qualità.

Date of experience: September 10, 2019
Saudi Arabia
1 review
0 helpful votes
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Buy From AliExpress.
September 9, 2019

I Received my shipment with in 23 days, to saudi arabia, Jeddah, Thank you
What i need that item i get, the item is good quality very nice.
I recommended the seller. Thanks

And Many things i buy from AliExpress very good dealing. I Recommended.

Date of experience: September 9, 2019
Norway
1 review
0 helpful votes
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You get what you pay for
September 9, 2019

Aliexpress is the lazy mans slightly more expensive version of Alibaba.
Some common myths debunked:

* Everything is cheap plastic.

Nope - If you don't always sort by low price you will find good quality stuff for cheap.

* No consumer protection.

Nope - the stores are very focused on rating and reputation, they will often try VERY hard to keep you happy, and the website will advance you a refund if the store is hesitant in any way shape or form. Just contact the seller prior to your review and they will be VERY flexible and service minded.

*Everything is a copy

Nope - I have used Xiaomi phones and robot vacuums for years, in terms of android implementations Xiaomi has been a market leader, and in terms of HW, they are often first to market with a lot of features and design compared to Apple and Samsung.
Their robot vacum wins almost every test they are compared in and are WAY cheaper then Romba.

Use your brains and be civil, the Chinese are taking over, not only as a cheap production hub for the world, but now also on innovation, new development and R n D.

Date of experience: September 9, 2019
France
1 review
0 helpful votes
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I never recommend this site Ali Express or Alibaba.com, they are mafia sites and crooks, I had a lot of problems with Ali Express for the purchase of products, many broke down, have not have not been delivered or do not meet the description, now the customer service must refund the sum of 200 euros and he does not want to give me my own money, this is not
Not serious about them, it's even a big shame on their part, you imagine such a sum? The strategy of Ali Express is to give reason to the Chinese sellers. The buyer is not protected in case of complaint and does not trust Ali Express's customer service because they are liars, they will make you believe to find a solution and it will never work, it's already 6 month that I am waiting for my money, I know very well that I will never get them back, I say that for your good, excuse me for my bad translation because I use the language translator, send the message to the world and also on social networks like twetter and facebook... A site like this one should not exist! And believe me, I am a person of good faith, but I tell the truth. In addition, you will see with your eyes reading the opinions of buyers.
It's scandalous!
Ali express is aptly named, it's Ali express and 40 thieves!

Date of experience: September 9, 2019
RU
1 review
0 helpful votes
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я тут все заказываю без проблем, очень хороший сайт и все дешево. китайси довольно хорошо улучшили качество своих товаров, можно смело брать товар, алик контролирует все нормально и справедливо и вежливо. я заметил что перестал пользоватся другими сайтами, тут все есть. молодцы что еще скажешь)

Date of experience: September 8, 2019
Georgia
1 review
0 helpful votes
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Добрый день. Я получаю товар, очень доволен, спасибо вам. Готов с вами сотрудничать и впредь. Желаю хорошего дня и успехи в бизнесе и в личной жизни. С наилучшими пожеланиями. Фридон

Date of experience: September 7, 2019
Canada
1 review
0 helpful votes
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Shoppers wonderland!
September 9, 2019

This is a place for those who want to buy fresh, latest and quality products for a much lesser price. You should be careful while ordering because it is difficult to return a product since it has to go back all the way to China- most of the times the buyer has to bare the return shipping charges. According to my experience, they have a responsive and responsible customer care, only thing is you must raise a dispute within the allowed time in case of any issues. Easy way to get the best product is to look for the reviews and star rating. Purchase of a product which has 4.5 and above rating cannot go wrong- from my experience. Only thing is we have to wait somewhere like 2 to 4 weeks to get the product in hand(Canada). Happy shopping!

Date of experience: September 7, 2019
NL
1 review
0 helpful votes
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Het moet lang wachten
September 7, 2019

Het product is top maar wachten echt te lang ( meer dan 1 maand moet ik geduldig wachten)
Hopelijk is verzenden snel

Date of experience: September 7, 2019
Belarus
1 review
0 helpful votes
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Батарея для ноутбука Samsung R510 подошла очень хорошо. Единственное, что мне не понравилось, так это качество исполнения я этой батареи. Но в принципе на это можно закрыть глаза. Батарея пришла заряжена, но Её надо было всё равно разбудить блоком питания. Это значит, что после установки батареи в батарейный отсек ноутбук сразу не включился. Хотя при нажатии на кнопку проверки уровня заряда батарея была полной. После полного заряда батареи продержалась 40 минут. Это очень хороший показатель для не оригинальной батареи. Так что на качество исполнения можно не обращать внимания. Стоимость батареи на момент покупки с доставкой составляла почти 18 долларов. Для сравнения. Оригинальная батарея стоила 45 долларов в Минске. Продавец выслал транспортной Компанией СДЭК, что мне очень обрадовало и удивило. Курьер позвонил и доставил до двери. Такой способ доставки в Беларусь очень редкий. Поэтому большое или даже Огромное спасибо продавцу за такой способ доставки. Продавец отвечал на все вопросы и помог мне найти именно ту батарею, которая подошла к моему ноутбуку. Рекомендую этот магазин и этот товар.

Date of experience: September 7, 2019
Iraq
1 review
1 helpful vote
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ZJCHAO Watch Store
September 7, 2019

This is my story with this company ( ZJCHAO Watch Store) I made an order with this company on aliexpress 5 months ago and They never sent the goods and whenever I asked them to send it they says that they have already sent it and that I have to be patience and wait and at last they said that the carrier did not send the goods and they are sorry for that and when I asked them to return the amount they refused and they said that I choose another item so whenever I choose an item they say that it is not available now and I have to choose another one And so on. This is a sample of how Chinese companies deal and the solution is do not deal with these thieves ( ZJCHAO Watch Store)

Date of experience: September 7, 2019
RU
1 review
0 helpful votes
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Make purchases over the Internet for a long time. And on Aliexpress more than 5 years and made almost 500 purchases. I'm private. So I can advise everyone to start shopping on Aliexpress. Worked with many sites, but I like Aliexpress most of all. It is convenient to communicate with the seller and with employees of Aliexpress. At the same time when conducting disputes take the right position. Make purchases on Aliexpress!

Date of experience: September 6, 2019
Canada
1 review
0 helpful votes
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Stay away
September 6, 2019

I had ordered 3 diffrent things never arrived. I tried to contact seller 1of them never repiled and other 2 want me to wait forever. Never get refund.

Date of experience: September 6, 2019
Spain
1 review
0 helpful votes
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Fenomenal
September 8, 2019

Gracias ha ser muchas tiendas se logran precios muy interesantes y salvo algunos pedidos que no llegan porque se deben perder ahora me suelen llegar entre 7 y 12 dias.

Date of experience: September 6, 2019
Rhode Island
1 review
0 helpful votes
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The hat is lovely for my baby girl if you buy it you will know that is good and the shoe is very cute too i like the shoe he fit my baby when you buy the you will love it too okay. To be honest try the cap and the shoe too.

Date of experience: September 5, 2019
Nigeria
5 reviews
2 helpful votes
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Greatest shopping site
September 5, 2019

Ali Express is one of the greatest online shopping sites that has ever existed, easy to use, orders for your goods and get it delivered at the appropriate time and period. They are simply the best for online shopping

Date of experience: September 4, 2019
Virginia
1 review
0 helpful votes
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STAY AWAY!
September 4, 2019

Inferior products, Several week wait time, No way to contact, Sent Return request, Ignored, $$ LOST!

Date of experience: September 4, 2019
Colombia
1 review
0 helpful votes
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Llegó el pedido bien
September 5, 2019

Llego en menor tiempo que el estipulado, conforme con la descripción del articulo, volveré a comprar

Date of experience: September 4, 2019
Switzerland
1 review
0 helpful votes
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сделал около 100 заказов, около 20 единиц приходят с большим опозданием. из 20 шт прошло пока 2 шт.

Date of experience: September 4, 2019