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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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Super online store. I buy what I need, there is a money back guarantee. Here you can agree and receive a verified product
Soy un fiel comprador de Aliexpress, me siento seguro comprando aquí. Encuentro artículos que difícilmente encontraría en España.
You must be patient and stand in front of the PC to measure your refunds daily. This website doesn't take postsale responsiblities
Чай высокого качества, у этого продавца наилучшая цена. Заказываю постоянно! Быстрая доставка до моего города.
Return the ability to add emoticons to the message line. I want to please a person. Show your sympathy. Please.
Thank.
Packaging suffered some taring and crushing, however the unit inside was undamaged, would suggest some more bubble wrap inside the box as damage protection.
The unit fitted my Still waterblaster as stated on order purchase. The web site was very good and detailed which allowed me to select the correct article and connection fitting.
Have not tied as yet so I cannot state on the performance. However, I am very hopefull
Muy buena pagina para hacer compras, en argentina duplican y en casos triplican el valor de aliexpress, el gran problema es la demora en argentina por: aduana, afip y correo. Pero si no tenes apuro conviene la compra. Saludos!
Все уже привыкли что все делается в Китае. Так зачем переплачивать если можно купить напрямую в Китае? Единственное это качество товара хотелось бы его поднять!
Не плохой сайт! Можно довольно быстро и по доступной цене купить какие-то вещи, особенно электронику! Продавцы на сайте, в принципе, хорошие, но есть и мошенники, как и везде)) Всегда надо покупать проанализировав статус продавца и отзывы покупателей.
Great vendors for office/planner/crafts: Aaron Trade Mall, AlinaCraft Store, Andy's Store, KSCraft Lovers Store, etc.
Stay away from: JQJC Store, Big Sale, Muyoo Handmade Store
One star for CS, chat, and moderator. They don't understand English and support the seller not the buyer.
Všetky moje nákupy cez Aliexpres boli v poriadku. Komunikácia je výborna, prípadné spory vyriešené, doporučujem nakupovať cez Aliexpres.
Its working perfectly and accurate and I did it by myself. It is very easy to install this thing and you don't need to worry because there's a instruction in it thanks to the shipper.
Продавец долго не отправлял товар. После моих вопросов он отменил заказ, но Не восстановились купоны на скидку. Это не радует...
Product arrived immediately.
We were able to contact you on the way with a polite response and traded with peace of mind.
The quality of the product was good and I especially liked Fur.
If there is another opportunity, thank you.
Order was canceled long before they shipped it. They refused to cancel order. Took 4 weeks to be delivered. Might as well just order from Amazon; much easier to return and/or cancel an order. Order $**************
I've been doing business with AliExpress for the last six months. I believe I've uncovered both the good and the bad.
You can find a great deal as long as you can live with the slow delivery. That's the good news! The bad news should you ever have a problem with an order. You're screwed! Buyer Protection is a sham. There is no such thing. Should your product not arrive, should it be damaged, should the seller ship product even though you cancelled the order. You're screwed!
When a problem occurs, you typically can do two things: You first chat with customer service in an attempt to get their help to resolve the problem. Second, you file a dispute. Well, customer service will assure you up one side and down the other that they will solve your problem. They never do! They tell you they will but they don't. And filing a dispute always results in them siding with the seller. They don't have an Amazon or eBay customer service philosophy. The seller is always right! So Beware!"
Aliexpress is not the same as before. Faced a problem, the system cancels expensive orders, money is blocked, coupons can't be applied after a refund. The reasons for the cancellation can not be explained in the support service. This is simply disrespect to their customers. I have a brilliant level. They didn't leave me a way out; I'm leaving for Gearbest or Banggood.
I am more than 2 years buying with ALIEXPRESS, my experience is magnific, the best relation quality-price in all products, a marvel quality to incredibles prices. I love them, thanks them i bought more than 40 watches for my collection, at the best prices. Watches chineses many of its that everyday are betters and very well made.In few years nobody will can to compite with ALIEXPRESS and the 90% of the watches sold arround the world will be trough ALIEXPRESS. They have changed the way for to buy goods in this world. Also are very honest and always help you if you have any problem with bought, my experience it is 100% good trough them, and nothing bad i can say. I am sure that i will continue buying with them all kinds of goods, until the end of my days, they gave me happiness buying marvellous things to incredibles prices, and in this short life, to get a little of happiness it is the maximum that can get an human being.
Jesus Rodriguez-Laguna-Spain..
Bardzo dobrze zabezpieczone, zgodne ze zdjęciem i opisem. Śliczne. Kawa w tej filiżance to kawa. Dostawa naprawdę szybko. Stojak mógł by być też złoty..
Although aliexpress i s one of the best online store I have used, but sometimes it can take up to 6 months before the arrival of the goods depending on the period of the year.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members