AliExpressReviews 8,034

SCAM Do not trust this site or its sellers. I spent almost $400 on furniture items that were delivered to the wrong address in the wrong city. UPS stated that the package was not even in my name. I contacted the seller and they stated that they would ship me a new one but it would ship anywhere from Jan1 to Jan 31. Very snarky and condescending. The AI help on AliExpress is no help and the actual person I spoke with who stated she would issue a refund did not. I placed my order in early December, for a gift and I have no gift and no refund. This is a complete scam. I read the posted reviews- which were positive BUT after a closer look they also have QUESTIONS & ANSWERS- this is where you can see the actual reviews and they are not positive.

AliExpress/Innovative Technology Store S24 Garbage,
I bought a S24, reviews was fair, oups no 5G network, no GPS, my client/worker dosen' t receive my text messages, pîcture are not clear, to return it 192$ & over that, they AliExpress remove my review?
I send information to the seller, did not replied, i opened a dispuste they close it, i made an appeal, smash the phone to prove i dont keep it & they close the case.

After the order they claimed it was delivered but the picture was in a different state. Then they said I had to pay additional 300% more to get the item

My order id is **************. I have bought two different categories of items which was 0.8 and 0.9 but they both are dame despite there are measurement differences indicated in the description. Strangely they are both same in size and dimensions! When I posted it in the review, the seller deleted my review after one day! Even sellers have access to our review now! Aliexpress is now a heaven of scammers and frauds with Aliexpress itself is the leader of all scammers.

I saw Ali Express' reply and they are certainly a scam and such a dishonorable company. They lied and said my bank would not accept the refund. They are very polite while they keep your money and do not sent the merchandise that you purchased. Their only good reviews are fake reviews. I purchased an item for just under $200. They did not ship it to me, which they admitted in an email and it has been impossible to get a refund for over 3 months now. They admitted they did not ship it to my address but they also emailed me a fake Fed Ex tracking #. I called Fed Ex and confirmed it was fake. I got ripped apart ff because some people left good reviews I read but many were fake reviews made by Ali Express employees. This company is obviously a scam, a very elaborate scam ripping people off for millions of dollars and because they are in China, it is impossible to do anything.

Subject: A Strong Complaint: Unjust Treatment, Money Wasted, and Poor Service

Dear AliExpress Head Office,

I am writing with extreme frustration and disappointment over the appalling experience I have had on your platform. This entire ordeal has been nothing but a nightmare, filled with injustice, wasted money, and absolutely zero accountability from both your support team and the seller.

I received a product of such poor quality that it felt like a scam. Despite contacting your help center over 100 times and being reassured of compensation, you ultimately refused to honor your word. I invested my time, effort, and money, trusting your platform, only to be met with negligence and broken promises.

The seller was completely uncooperative and left me with no support, while your help center provided nothing but false hope. It is shocking and disheartening to see how little you value your customers. I feel betrayed, unheard, and treated unfairly at every step.

This is not just bad service; it is a complete failure of your system. Your platform has caused me stress, financial loss, and a deeply negative experience that I will never forget.

I demand the immediate deletion of my account and personal information from AliExpress. I cannot and will not continue to engage with a platform that operates with such dishonesty and disregard for its customers.

Sincerely,
Nassar Nawaz Nizami

Packets not arriving then some arrive with wierd contents.dispite proof cctv etc no help ali express are a bunch of thieves.this packet is supposed to contain a drill.the toolbox was posted in my letterbox? How did that fit.?

I think AliExpress lets crooked vendors put merchandise ads on their website that they have no intention of delivering. It happened twice to us. Bought a burr grinder to grind coffee beans for expresso. The price was lower than I found Amazon/Target/Walmart type sites so we bought it. They charged us, and took our money, and confirmed the order. But then 8 days later they closed the order due to "time out" because the vendor hadn't shipped the item. We complained to Aliexpress about having use of our money for more than 8 days for free, and we wanted them to not allow vendors to advertise when there was no intent to deliver...just a money float scheme. We bought another of the same burr grinder from another vendor and the exact same thing happened. Worse yet, this time there was a Black Friday sale on this item from legitimate websites and vendors, while this item was supposed to be shipped to us. So we were deprived of the opportunity to buy this product at a discounted price. If anyone else has had this experience, maybe post on this website and maybe we can get an attorney interested in a class action lawsuit to bring Aliexpress to justice! It is still on sale from the last vendor at an even lower price, but I guarrantee they have no intent to ship this item to anyone.

..ORDERED ITEMS $334.00 WORTH... WAITED 2 WEEKS FOR DELIVERY...THEN THEY CANCELLED ORDER.SAID SELLER UNRELAYABLE.SAID THEY WERE JUST THE 'PLATFORM' (WHATEVER THAT MEANS) AND COULDN'T DO ANYTHING. NO $$ BACK BUT TOLD I COULD REORDER AND PAY AGAIN... NO CS PHONE #. HAD TO TYPE ISSUE ON THEIR WEBSITE... MIGHT AS WELL BEEN TALKING TO AN IDIOT... WOULDN'Y ANSWER QUESTIONS. JUST GAVE ME WORTHLESS BS... I'M A DISABLED SENIOR/FIXED INCOME. THESE WERE XMAS PRESENTS. NOW I'LL HAVE NO XMAS... I'M BEYOND ANGRY... I HATE THEIVES... AVOID THIS SITE. THEY'RE CROOKS...

But 1 is as low as it goes. I ordered a chair on 12/1/24 through Paypal. I checked on the progress to see what date it would be here. I gave them every single number they asked or, order number, invoice number, transaction number, and tracking number. I talked to at least four different people and they could find absolutely nothing with all of the nu I sent them. I copied and pasted everything I had and they said they can't find my account. What is this? Bait with low prices, get the money and suddenly then can't find anything at all. Sounds a little scammy to me. DON'T BUY FROM THEM. I AM SORRY I DID.

I recently ordered a vacuum part that didn't fit the model as claimed. Also while I was placing the order, it told me my payment wasn't complete, so I clicked on "pay". I ended up with 2 orders. I tried to contact customer service and the seller. The seller said "you ordered 2 my friend". They wanted pictures of the part. I sent it, they wanted a video, I sent that too. They kept saying they need evidence. They kept refusing to refund me. There is no option to return the product. They told there is nothing wrong with the item so refund is declined. If you chat with the bot long enough eventually a human comes on to tell you your complaint is being reviewed. They are not quick! I wasn't just asking for my money back I wanted to return the item because it wouldn't fit and I don't need 2 of something I can't use. This went on for several weeks. I kept asking how can I return this to you. No answer. There are no return lables. I don't think it's factered into this app. They have no intention of refunding customers.
They eventually agreed to give me refund. I have to check if that actually didn't get reveresed it because they are not trust worthy. I still have the items because they won't tell me how to return it.
Worst on line shopping experience ever! That was my first ant last order with Aliexpress.
If there was a rating less than 0 I would give them that.

Zero stars! I placed an order on November 28,2024. I went on AE today, December 5,2024, as I was wanting to leave a review. Lo and behold! I see that my order's status is: EXPIRED! They NEVER sent me an email or contacted me to tell me this! And when I try to get the lousy dollar 'Delivery guarantee', it tells me 'Collection unsuccessful'. Why TF have a 'guarantee'?! I contacted an agent after great difficulty, in trying to get an agent, and she tried to help me out. But in the email that I received was: "Regarding order **************, we regret to inform you that we are unable to issue a refund at this stage since the request raised has beyond the buyer protection period." Ya, since I didn't know that my order was EXPIRED! Bunch of ripoff artists! Temu and Amazon are soooooo much better than AE. AE is run by amateurs and morons. Now, if I want to place the exact SAME order, it will cost me $6.79 MORE. That is not a big deal, but now I have to wait longer to get these items. A big FU to AE! DO BETTER!

No delivery, and they ask customers to submit documents as evidence for no delivery. If you receive nothing, how to prove it?
How ridiculous is it?
Refund my money asap!
Zero star please

One of the worst designed websites to navigate and I've had several issues with products not being delivered in time and/or tracking not being available. Not sure what type of courier services these guys are using, but I've also read reviews and other articles where this has been a huge issue! Furthermore, I keep getting emails regarding feedback and filling in a survey, but the link doesn't work. What kind of amateur operation is this? I've also clicked on their online help centre which just times out and comes back to the same page! They seems to offer a delivery guarantee, however I haven't seen any credits/coins deposited back to my account and since it's impossible to actually contact anyone there, unlike Amazon or Temu, one might need to weigh the options and go with more reputable sites. Judging from the overall review of AliExpress on Trustpilot, I'm starting to see a more clearer picture! Would not recommend!

There are a number of CRIMINAL sellers on Aliexpress who believe they've developed a foolproof scam. Here's how it works:
1. You place an order for something costing $100+. In my case, I ordered a $349.24 Expresso Machine 11/23/2024 that sells for $499.99 or more at major retailers.
2. Seller than posts an Amazon tracking # which YOU can't track, or a fake UPS/USPS/FedEx #.
3. You receive NOTHING or a tiny package of something worth pennies. Then you must fight with Aliexpress to get a refund. In my case I received nothing and immediately filed PayPal/credit card claims.
I named this Sporadic Scam because these sellers keep their Aliexpress accounts by properly filling small $ orders to try and hide their crimes. You can avoid them by doing the following: BEFORE you buy, click sellers name and view 1 star recent feedback. You'll likely see a looooooooong list of recent victims.
BOTTOM LINE: If the price seems too good to be true, it is likely posted by one of these scammers. P.S. My scammer is dumb enough to be funny. He posted "posted shipped" for my order. How do you partially ship a factory new boxed coffee machine?

Do Not order from AliExpress. HORRIBLE!They take the money directly out of your account and you don't get your order. I've been going back and forth with them. They closed my account but yet I haven't received my order, which was a walking ball. No communication and still haven't received my money back, Customer Service when contacted just said I wasn't going to get my order because they were sold out. Save yourself the trouble and just don't order from them.

THEY TAKE YOUR MONEY THEN DO NOT HONOR FREE RETURNS

THEY TAKE YOUR MONEY THEN DO NOT HONOUR THE PROMISE OF FREE RETURNS, AND MAKE IT IMPOSSIBLE TO RESOVE, THE CVHAT HELP LIE TO YOU AND DO NOT HELP
AVOID THIS COMPANY LIKE THE PLAGUE

I've shopped on Aliexpress on and off for about 10 years. It has been a few yrs but I tried them again recently. I would say the customer service has improved but I would still not recommend it. I had one item that was delivered mistakenly to another home by the last mile courier service (SpeedX which is also on my naughty list). I tried multiple times to contact them to get my package or a certificate, statement or something to explain there was a delivery error. They did not respond to calls, texts, or messages via their website or their facebook page. Aliexpress required evidence that there had been a delivery error or they would not refund my money or send a replacement. I explained that I could not get the company to respond in anyway. They said it was my responsibility to follow up and provide the evidence from the courier. I had 72 hours to do this and failed. Therefore I was charged for the item. I have a long history of purchases from them so I am not sure why they think I would lie about this delivery error on a cheap sweater but they insisted it was my responsibility to PROVE that I did not receive it and to do all follow up with the courier service. I submitted a photo of the house the package was delivered to (from the courier services tracking page) and then a photo of my house with the address showing...but that was inadequate evidence. I am now done with them for good.

Horrible company. I purchased an external hard drive from Shop*******401. After formatting it, I dumped a few files onto it, then it died. I did not want to return as I had just dumped some personal files onto it so the seller agreed to send out a replacement. 4 months later and it still hasn't arrived. Seller keeps saying he will check on it but that has been going on for 2 months now. I contacted AllieExpress to step in. They will not refund my money unless I provide a picture of the broken product which I threw away when it died. They stole my money and will NEVER see another purchase from me. If you want a reliable Chinese company with customer-friendly return policies, use Temu. Also, avoid DHGate, they are even worse than AllieExpress.

I ordered some natural deodorant, and it is three inches long. The picture makes it look like a regular size bar of deodorant. There are no places to leave reviews. I see why. My essential oil air diffuser is way smaller than the picture makes it seem and there is no mist coming out, not to mention the "flame light" is just an orange glow, no flame.