AliExpress

Stay away! Buyers beware. Order a water filter. Listing said it would ship in the US and arrive with a week roughly, April 30, it's May 13th and it never even shipped. Right after I paid for it, the Ali Express app stated it would deliver in 33 days from China. Immediately asked AliExpress and the seller to cancel the order. AliExpress said it depends on the seller. The seller didn't even ship the item and said since it was in process they couldn't cancel. In the US it is illegal to market something and then change the terms after the purchase. But apparently this is how business is done on Ali Express. I'm out almost $300 and still don't have my product. My first and last time ever ordering from AliExpress again. Their communication and process is terrible. In addition to the bait and switch marketing they created. Not a reputable business at all. Stay far away.

Bought several bricksets from them. All were missing pieces which I bought from a brick store out of my own pocket. Asked for partial refund, and was denied 3 times. They wanted the competed sets returned instead. At which point I'm out the money I spent on replacement bricks. Avoid this app at all costs.

I've been waiting for months for my AliExpress order (#**************), and it still hasn't arrived. I opened a dispute and they've extended it over and over again, each time adding 10 more days — this has happened 4 times already. I even contacted them through Facebook. All I got was a copy-paste reply with no real help. I'm tired of the delays, the generic responses, and the lack of responsibility. This is unacceptable customer service. I will continue to escalate and warn others. #AliExpress #CustomerServiceFail #AliExpressScam #RefundNow #BuyerBeware

I have purchased with them before and felt safe so long as stuff arrived. When it doesn't, the site 'customer service' is carefully designed to appear helpful while doing nothing. I waited til long past the 'latest promised delivery date' and reached out to the seller, who made up a fake delivery date which they couldn't support when I sent photo evidence of the real date. They promised to help then ghosted me. After far too long Aliexpress 'stepped in' and proceeded to lead me in a drawn out process which looped on itself for several weeks. They lie about having 'real agents' because they are also bots, after the first bot gives you useless loop solutions. The second bot will 'make sure you are contacted in 48 hours' and this email will take you to a page promising an update in 'ten days'. After ten days it updates to the current date and repeats the 10 day message. Over and over. After receiving another loop 'resolution' after weeks of 'resolutions' I just reported as scam to my credit card with screenshots. I will never waste my time on this site again. They protect and propagate scammers.

Bought a tablet from Aliexpress. Youtube wont work on it, no new updates, tried Brave browser as its quite light and fast, not compatible with device, its basically useless. Aliexpress offer free returns, tye seller won't honour it, Aliexpress do nothing about it, AVOID AVOID AVOID SCAM SCAM SCAM

Hello, Another case with defective camera which has an unusual …strange solution by your team. The seller after examining the evidences accepted to refund me. But you decided for a partial refund because ……<< DUE TO UNFORSEEN RISKS DURING TRANSPORTATION >>! I bought more than 10 various cameras from ALIBABA…ALIEXPRESS. EBAY…AMAZON…. I received them via post
And couriers,,, NEVER HAD ANY ISSUES….
In one occasion I had to return to be refunded …. Which I did …NO problems. Now your team used this LIE to convince me to accept the partial refund which I have accepted in fear and knowing from my other similar dispute case, your practices… (ALI. CASE NUMBER –
DISPUTE **************645)
I believe that the way you handled this case it was not fair and honest against me. The seller did not object or said anything. YOU made this dishonest decisions …. WHY? I have found too many similar cases by people reviews around the internet… People complaining
About how YOU treated them. I do not expect that you will do anything about both of my cases…. I do not care about the money…
THE ISSUE IS THE FAMOUS ALIEXPRESS HIGH SENIOR TEAM and their decisions against their customers..

I wanted to order some S size pants but by the time I reached the payment step it automatically switched to XL without me recognizing it, so it made me order a size XL this way. After I received the pants I ordered the S size that I wanted with special attention to this. I once again received an EU size XL instead of the S size, even though now the order said S on my profile. At first they denied to provide a shipping label to send it back. Then they refused to provide me a full refund stating that the evidence I sent was not good enough for them. I had to waste so much time on this sht meanwhile they were trying to nick me purposely (the pants' size tag was empty, but they stitched an S size card to it with a pin). I had to take pictures and measure the product for them, I had to open several tickets through their chat because they kept closing them after 24 hours with no solution. They simply do not care and the only people you can reach - the chat agents cannot do anything, it is a giant waste of time. It is not even possible to leave a review on the product to warn other people, cos they check them and only let the positive ones go through. For example on this product, which is called 'popular' there are only 4 reviews, they're 5 stars and it's not showing anything else. I left a 1 star review with details and it never appeared.

I've been using AliExpress for a couple of years without major issues—until recently. I ordered three rabbit brooches and three cat brooches, but instead, I received three cat brooches and a silver ring originally packed by the manufacturer and a seller with a label " Fashion punk style hollow lines rabbit stainless steel gold-plated 18K brooch, black suit accessories, wedding matching set". I contacted customer service and submitted a return request. I tried every available return reason: "Wrong item sent" – Rejected "Missing parts" – Rejected "The description is misleading" – Rejected Each time, I submitted all required documents: photos, videos, seller communication, tracking info, and even official documentation from the logistics company. Each time, I was told it was insufficient. The customer service chat was completely unhelpful and repeatedly misled me. Even though the purchase was under Choice Policy, I was told I'd be charged $10 per return label—but the label never generated. Now I'm being pushed to return the wrong item to Hong Kong at my expense ($30), for a $10 purchase. This is a scam. It's fraudulent, unprofessional, and completely unacceptable. AliExpress places the entire burden of proof on the customer, only to reject claims and wear you down until you give up. It leaves you feeling scammed, frustrated, and frankly, insulted. I highly do NOT recommend AliExpress. After this experience, I will never buy anything from them again.

It takes months to get your products if you get them at all, and they will sign the sellers every single time something happens. Avoid them at all costs.

I tell you honestly about AliExpress shopping, I shop here a lot and am a long-time customer of AliExpress because I am a buyer who wants a good item to use, not that I want to buy and then complain and return it because doing so is a waste of my time. But every time I complain about an item and have evidence, even recording a video, but the problem is not resolved, not just me but many customers are in the same situation as me. If this problem is not resolved, I probably will not dare to shop on AliExpress because it is not fair to customers. I tell you the truth, why don't you imitate companies like Temu or Amazon or eBay... those companies are very satisfied with their customers. I just sent that video, but it was the same, so why did I send the video? And I did the same thing with many other items, but it didn't work. So you see, for a while I didn't shop on AliExpress because I was afraid that the seller would send bad products. I hope you reconsider so that customers can continue shopping because now many companies are competing and treating customers much better than AliExpress.

Rating: (would give zero stars if I could) This has to be, hands down, one of the most laughably terrible shopping experiences I've ever had—thanks to PRO HONSUN Bike Store and the ever-reliable AliExpress. I ordered something that looked decent in the photos (key word: looked), but what I received was a complete joke. It was the wrong item, made with dollar-store level materials, and packaged like someone lost a bet. Honestly, I've seen better quality fall out of a vending machine. The seller, PRO HONSUN Bike Store, clearly couldn't care less. I reached out multiple times and got either ignored or fed a string of generic copy-paste replies that solved nothing. Their communication style is basically "stall and hope you go away." I opened a dispute, thinking maybe AliExpress would help fix it. Silly me. The dispute process is a maze of frustration, and in the end, all I got was more wasted time, money and a useless product I didn't ask for. Save yourself the headache—avoid PRO HONSUN Bike Store like the plague, and honestly, think twice about using AliExpress at all. This platform has turned into the Wild West of online shopping, where the customer is always wrong and sellers can get away with anything.

I am proudly one of the least scammable people on the planet so, understandably, I am reluctant to admit that, yes, I got scammed by an AliExpress seller and AliExpress helped them do it. I ordered a number of items and they all came together, individually packaged but all in a big additional bag. This is not unusual. What was unusual, were two of the items I received. One was a wooden teaspoon in a little sealed bag (like you might help yourself to at a coffee shop) which I immediately discarded as it was of no use or value. The other was a small air tight bag that may have been filled with a white powder. I was DEFINITELY not going to open this. For some reason I kept the sealed bag and most of its packaging.
Shortly after this I noticed an item worth about $14, which I had not yet received, was showing as delivered. I raised this as a query and that's when the fun started.
The scam is simple. Instead of sending the $14 item they send me a useless item of zero value which I am almost guaranteed to immediately dump. The $14 item shows as delivered because a delivery of an anonymous wooden teaspoon was recorded.
Because I no longer have the teaspoon or its packaging I can not prove any of this happened and the Ali Express version of justice requires ME to supply proof of innocence.
So, I can kiss good-bye to my $14 dollars.
I have to say that the scam is clever in its simplicity almost to the point of them deserving my $14. Almost.
If it had been $140 I might think differently, but as it's the smaller amount I can right it off as swings and roundabouts. So, the moral of this cautionary tale is to beware of wooden teaspoons or any zero vaue useless item and if you do receive one photograoh it and its packaging from all angles before disposal.
Regards
David

Purchased an Aqara smoke detector which constantly disconnects from a genuine Aqara Hub gen2. I have many other sensors connected to the hub which have never disconnected. I supplied lots of logs to show how many times the detector disconnects. I supplied a video to show the position of the hub to the sensor. Aliexpress sided with the seller and refused my return request. They never offered any sort of solution so I'm stuck with a faulty smoke detector which is untrustworthy.
Absolutely rubbish customer service so have deleted my account. I will also delete my Lazada account in Thailand as its owned by the same company.
I got a reply when I left a review on Trustpilot but it was just standard saying I had deleted my account so they couldn't contact me. Well if they had read my review they would see I told them I had done that.
If they actually cared they have my email address.

No return policy. Low quality. Misleading ads, photos and information. Late delivery. Terrible customer service.

I placed an order for an AV receiver on AliExpress on April 5. The item was listed as "shipped from the US," but this turned out to be false. The next day, the seller uploaded a USPS tracking number that only showed "label created" with no actual shipment. Days later, AliExpress support told me the item was actually coming from China, not the US as advertised, thus there was a delay -- but that's not true based on the later development. Then, things got worse. On April 14, the seller changed the tracking number to one that showed a USPS package delivered on April 10 — but that package wasn't addressed to me. It was just something delivered to someone else in my city. AliExpress (and USPS tracking visible to buyers) only shows the city, not the full address, which the seller exploited to fake a successful delivery. I obtained proof from USPS, including the actual shipping slip, showing that package went to a different address. I submitted this as part of a dispute with AliExpress. Still, on April 16, they emailed me saying I needed to prove the package was lost. I explained the package was never mine — it was delivered to someone else. Despite this, AliExpress closed the dispute in the seller's favor on April 18, because I couldn't "prove" a package that wasn't mine got lost. Thankfully, I had used PayPal to pay. I filed a dispute there, and although AliExpress initially provided the misleading tracking info, I spoke to PayPal agents who requested proof of delivery to my address, which AliExpress could not provide. PayPal ultimately refunded me. Throughout this process, AliExpress customer service was useless — they repeated the same lines about "escalating" while the dispute team (which I had no access to) made unreasonable demands. AliExpress not only failed to stop a fraudulent seller, but actively enabled them by ignoring clear evidence and hiding behind flawed dispute policies. If you're thinking of buying anything valuable from AliExpress — don't. Their protections are unreliable, and in my case, they sided with a scammer using USPS loopholes to fake delivery.

I've had a really frustrating experience with AliExpress. I placed an order, decided to return the item, and followed all the return steps exactly as instructed. But right after I submitted the return request, my account was suddenly blocked—no warning, no explanation. Because of this, I couldn't finish the return process or message the seller. I've contacted customer service several times via email, but all I get are generic, automated responses that completely ignore what I'm asking. It feels like no one is actually reading my messages. Now I'm stuck with an order I don't want, no way to return it, and no access to my account. As someone in the EU, I know I'm supposed to have a 14-day return window by law, so it's incredibly disappointing that the platform doesn't seem to respect basic consumer rights. I've used AliExpress for years, but this has seriously made me question whether it's worth the risk. If your order goes wrong, don't expect real help.

Finally Ali have conceded that order from 26th December '24 is not going to be delivered.
Numerous attempts to find out where it is,not updated since Jan. 18th "on its way".'Expected by 7th March,would not accept obviously lost somewhere,both seller and customer services 'its on the way'
70 days wait,now admit a refund.
Will delete app and info as not going to use again.
Temu offer £4 if delayed,nothing but a brick wall of 'but the tracking says."

I have been buying from ALi Express since 2017. It was a long wait but I was getting money back if the item was delivered. Now as AI took over customer service, I'm getting nothing. No more customer service, no more items delivered to Canada, and no tracking numbers that show you location of the items. Everything is fake. I lost confidence. I made 4 purchases from the ALie Express without any delivery updates:
************** Order date: Nov 27,2024
************** Order date: Nov 27,**************367 Order date: Dec 18,**************367 Order date: Jan 7,2025
I try to contact customer service but it is AI even chatting with live customer service is fake it is the sam AI, just gets a new name with the same wording of answers and the same attitude. It seems I have to give up and change to another supplier of electronic parts

AliExpress has proven to be one of the most dishonest and misleading online marketplaces I've ever encountered. Their product listings are designed to deceive: attractive photos, exaggerated descriptions, and false promises like "Free Returns" are just bait to lure in buyers. What you receive is often a cheap, fragile, low-quality version that looks nothing like what was advertised. Worse, trying to return the item is like being trapped in a never-ending loop of excuses. Even when a product is clearly listed with "Free Return," there's no actual option to return it. You'll be forced to submit evidence, wait for vague decisions, and if you're "lucky," you might be allowed to return the item—but at your own expense and back to China. After that, you still have to wait and hope they "approve" your refund. They control the whole process, and it feels rigged in their favor. There's no such thing as customer rights on AliExpress—the platform always sides with the seller. This is how they're making money: by misleading customers, blocking refunds, and avoiding responsibility. Recently, I ordered door locks with handles that looked premium and solid in the listing. When they arrived, they were cheap junk—not even worth a single penny. I contacted AliExpress support immediately, only to be stonewalled. Despite the listing showing "Free Return," there was no option to return the item. Their support was useless, and they flatly refused to help. I'm sharing this to warn others: be extremely cautious when ordering anything from AliExpress, especially if you think you might need to return it. If the product turns out to be a scam or not as described, don't waste your time arguing with AliExpress. Instead, go directly to your bank or card issuer and file a chargeback dispute. It's the only way to protect yourself and get your money back without jumping through hoops or losing more money.

Purchased 2 smartphones that were supposed to work with US carriers. They did not. Contacted seller but seller was argumentative. So I initiated return thru Aliexpress platform. They provided prepaid return label. Aliexpress refunded only 1 phone, refused to refund 2nd phone. Tracking confirms delivered. Returned both phones in same packaging (as they were originally shipped). Even after several reconsiderations, they still refuse to refund full purchase price. Now trying to resolve thru Paypal and my credit card company, but Aliexpress is trying to oppose. This company is absolutely criminal.