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AliExpress

Overview

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,623
value
1,525
shipping
1,566
returns
1,405
quality
1,465
This company responds to reviews on average within 2 days
+1740
How would you rate AliExpress?
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Oregon
13 reviews
15 helpful votes
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DO NOT BUY ALIEXPRESS
March 25, 2016

There is no buyer protection and if you do not receive your item, you are out the money you sent, so buy at your own risk. ALEX XIA (seller) ripped me off and never refunded my money when I did not receive the product after 5 months! Do not buy from this website.

Date of experience: March 25, 2016
California
2 reviews
10 helpful votes
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An obsession
April 11, 2016

I cant live without this website anymore I'm an A3 buyer (you get points by buying) I've bought clothes shoes accessories makeup and I cant get enough. Well its a hit or a miss but you should read the feedback and if you didnt receive your order open a dispute and you will get a full refund ( shipping fees included) Who needs more :D

Date of experience: April 11, 2016
RU
1 review
0 helpful votes
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Recommendation
November 30, 2019

1. There is no possibility in the basket to transfer all the products of the supplier to "favorites" (in 1 click, each item need transfer).
2. received items are not transferred to delivered and as ordered displayed in the shopping cart (it is very discomfortable).

Thank you.

Date of experience: November 30, 2019
Italy
1 review
2 helpful votes
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Never again aliexpress!
December 17, 2013

Never again aliexpress!. Two phones that don't work. Nokia 5230 still in dispute with" enna lee". Nokia LUMIA lumia 800, the saleswoman "carolin chen", unresponsive email.It is all a hoax, and you lose money and time.

Date of experience: December 17, 2013
Canada
4 reviews
6 helpful votes
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It's an at your risk type of site... you can find some amazing deals and items there but if you have a problem don't expect any help. I limit my purchases to less then $100 for regular dealers and less then $20 when dealing with a new supplier.

More then once received defective goods and after going through a long and painful dispute process where I was required to provide video and photographic evidence AND shipping the defective item back Ali Express decided in favour of the seller.

As I said AT YOUR OWN RISK purchases.

Date of experience: January 12, 2014
New Jersey
1 review
3 helpful votes
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I have bought about 10 items or more. None of them lasted. Either they broke immediately and soon. It looks ok when you get them... So review them it's ok but within few usages they breaks.

One of walkytalky was broken and I have asked for the replacement. They asked for many evidences and asked me try so many things before they agree to ship one out. Then they asked me to buy something so they can ship the item together. I had to buy one and it broke almost right away. More money down the drain.

Date of experience: February 26, 2016
Canada
1 review
13 helpful votes
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I ordered around $ 200 per month. The prices are resonable. Most of my orders are clothes, stocking, small kitchen items. The site suspended the bad sellers and refunded my money. This happened 2 times for over one and a half year.
95% of the goods match the description.
Often it takes 3-4 week to arrive.( canada). I love they pay the seller after you comfirmed the delivery and satisfy with the good. But doulble check the size and feedback from other buyers before you pay.

Date of experience: September 16, 2014
Michigan
2 reviews
4 helpful votes
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The shoes work great for my boyfriend. He's very insecure about his height because I'm so much taller than him. After buying these, he's a few centimeters taller and wears them all the time. I'm thinking about buying him a second psi!

Date of experience: January 2, 2014
Portugal
1 review
0 helpful votes
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One of the best in Aliexpress
October 30, 2018

I really like to buy in this store because they are always very professional. This time I bought for my daughter and she now became a fan of this brand. The products are excellent and there are almost always very interresting deals.

Date of experience: October 29, 2018
Ireland
1 review
0 helpful votes
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Even delivery policy state 60 days, aliexpress send e-mails with extended time alredy 3rd email which extend by 10 days, no more option to ad my propose, no more any chat support on site just robot... 1/3 year for delivery... jooke

Date of experience: May 27, 2020
Canada
1 review
2 helpful votes
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I ordered a clock and no where did it say that the clock was completely in Chinese. It took forever for them to ship the product and then when it was in Chinese I requested a refund and was told very rudely in an email that they were not giving me a refund... they actually said and I quote... along with a picture of a face crying. "my friend, i don't want to waste your time, but clients want chinese version, and pictures shows it is chinese, so i think you know that, very sorry no refund."

No where in the product description does it say the product is Chinese, so they are also liars!

Extremely rude people and very untrustworthy. DO NOT BUY FROM ALI EXPRESS.

Date of experience: January 6, 2016
Canada
1 review
4 helpful votes
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WORST EXPERIENCE
January 22, 2016

This was by far the worst online shopping experience I have ever had. I ordered a hat in the beginning of October and when it wasn't delivered I tried to message the seller who until January 15th told me that it was on it's way and had arrived in my city. I had already opened a dispute by then and my experience with customer service was awful! They did tell me that the hat had actually been returned in early December, but even though they knew I had not received my product it took them until January 22nd to issue my refund! There are a lot of fraudulent sellers on this site and it is clearly not monitored very well. I would think twice before ordering something here and see if you can find it elsewhere. I'll never shop on Aliexpress again. I gave it one star because I could not submit my review with no starts, but that's really what my review would be... minus 5 star experience.

Date of experience: January 22, 2016
Texas
2 reviews
5 helpful votes
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I order from Sammydress.com all the time and have never had a problem that they did not stand behind but this Aliexpress has sellers that do not send the merchadise and the ones that do send damaged poor quality pieces and want pictures to be sent and never send refunds or new merchandise. I ordered 7 pieces and got 1 that I could actually wear. Horrible experience and will NEVER recommend shopping there to anyone.

Date of experience: July 18, 2015
New York
1 review
9 helpful votes
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Horrible
July 31, 2020

Just a warning... DO NOT USE THIS COMPANY! Over a month, $300 charged to my card... no product and zero customer service to help you... it stated my order would auto cancel if the seller fails to ship... it did not... my order eventually showed delivered to Illinois... I live in NY... can't contact anyone just a chat support which did nothing. Finally charged back my credit card to get a refund! DO NOT USE THIS COMPANY!

Date of experience: July 1, 2020
Texas
3 reviews
1 helpful vote
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Great service!
May 15, 2020

AliExpress has been a great service during this Covid period. In the beginning it was slow and almost hopeless. Shipments lost and held back in the countries. Somehow Aliexpress manage to overcome that shipping obstacle and manage to get back on track delivering to the world. Good job AliExpress.

Date of experience: May 15, 2020
Spain
1 review
0 helpful votes
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Obviously, some people that review with one star doesn't know enough about the product they are buying.

As return items to china is not a good option, you must be sure what you want, and look at product reviews to see if its a good deal or not.

I'm a platinum member, it has no advantages, but i'm experiencied in buying here.

This IS NOT like a local store that you can ask the people that work there about te product. Aliexpress has distributors, companies that take the product from the industry to you. Probably the person in the email is not any engineer or someone that knows about the product more than the description. This is the true. You can buy here if you know what you need and what product is.

Remember:

You get what you pay for.

Date of experience: July 24, 2019
Canada
1 review
0 helpful votes
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It took more than 3 months for my motherboard to arrive.
There was a problem with it.
There's a 15% restocking fee that they won't give until you return the product at your own cost.
Sent it back. Gave them a tracking number. Asked for my money back. They said they wouldn't pay until they received the motherboard. Once they did, they ghosted me and stopped allowing messaging and my email address.
Now they have the Motherboard and my money $250+.
Opened a dispute with AliExpress. They decided no money for me, which helps LCL Computer Store steal my money.
Tried to write a review of LCL but you can't do that after the dispute is closed.
Opened a dispute with VISA, they don't do 6 month old disputes.
I'm out $250 and 6 months of time.
BUYER BEWARE!

Date of experience: May 13, 2021
Japan
1 review
0 helpful votes
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The prices are reasonable, and the products I've ordered have all been good quality from most retailers on AliExpress, but the delivery service used by most of the retailers are very, very slow. I live in Japan, and most items are shipped from China. I also order many items from Amazon in the US, and those usually take no more than a week to 10 days to be delivered. However, the items sent from China (which is obviously waaaay closer to me than the US) take much longer to reach me. The fastest is a couple weeks, but it more often takes 1.5 ~ 2 months (sometimes even longer).

Date of experience: October 13, 2020
RU
18 reviews
4 helpful votes
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There are some things that you can't find anywhere except Aliexpress.
It's usually some small things like the shoe dryers. I needed one recently and found out that I can't find one in my area.
Moreover, I couldn't find cheap and well-made shoe dryers on Amazon. That's when I realized that Aliexpress is a really great online shop.

Date of experience: December 28, 2023
Canada
2 reviews
22 helpful votes
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Thank you
September 8, 2015

I was so close to ordering when i thought to first check out the reviews! I hope everyone does too. Thanks to all those who cared enough to write a review! The reviews saved me money and much agrevation!

Date of experience: September 8, 2015