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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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New Jersey
1 review
0 helpful votes
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NICE COMPANY
April 24, 2021

THANKS FOR MY ORDER I AM EXCITED. I WANT TO ORDER MORE. YOU WILL BE A COMPANY ILL CONTINUE TO USE, NICE COLORS,

Date of experience: April 24, 2021
South Africa
1 review
1 helpful vote
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Keep and eye out for fraudsters but some are legit
September 23, 2022

I bought from a couple of companies that are honest and trustworthy but I got scammed from this site also for R35 000 so keep your eyes open and keep all the chatting and buying on this site when they say you must go chat on WhatsApp you must know its a scam.

Date of experience: April 23, 2021
Nebraska
1 review
2 helpful votes
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Products match with what was advertised, the process was effortless and customer service was more than satisfactory! I will continue to order from this company. I definitely would recommend it!

Date of experience: April 21, 2021
Guam
2 reviews
0 helpful votes
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I recently purchased a komatsu PC55 from a company, YAGUAN CONSTRUCTION ENGINEERING, a company out of shanghai ON ALIBABA.COM, run by MR. JACK LEE, salesperson is ALICE ZHOU, (LISA). Horrible experience, got the 2016 excavator finally, and the starter went out in the container. Could not even get the excavator out of the container, i had to pull the starter and get it rebuilt. Oh and the excavator was squeezed into a high cube 40 foot container. I had to cut off the pad eyes on the cab to get it out. ALICE ZHOU or LISA (same person) is a dishonest person, unit is supposed to have a 12 month warranty, and i have sent messages to ALICE/LISA and she ignores my messages. I had to pay $625.00 to get the starter rebuilt/uninstalled/installed and have sent LISA the bill and she refuses to reimburse me. DO NOT DO BUSINESS WITH THIS COMPANY, YAGUAN CONSTRUCTION ENGINEERING ON ALIBABA. Very dishonest company. And the employees that work there are horrible. The unit i purchased was/is supposed to have A/C however the compressor is not even on the unit. YAGUAN CONSTRUCTION ENGINEERING deserves not ONE start but NO stars. MR JACK LEE you should be ashamed of how you conduct business.

Date of experience: April 21, 2021
MD
1 review
0 helpful votes
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They stole my money.
April 19, 2021

They stole my money. I ordered through Alibaba, I did not receive the product and Alibaba did not approve the refund

Date of experience: April 19, 2021
Germany
1 review
1 helpful vote
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Scheisse website
April 19, 2021

Scheisse website, scheisse service, lying for money, in dispute chinese company always will win. Customer has no rights, eve if you have the prov that the scheiß chinese company Lied to you.

Date of experience: April 19, 2021
AE
1 review
0 helpful votes
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We love this projector! We've been watching movies every night and feel like we have a private theater.

Date of experience: April 19, 2021
NL
1 review
4 helpful votes
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ALIBABA is judging very wrongly that a 25 volt rated capacitor can be used on a 30 volt power source. In this case the capacitor will explode and de light will get damaged. I provided Alibaba with enough evidende and also warnings from a capacitor producing company not to use capacitors on higher voltages than written on the capacitor. But Alibaba is not professional enough to judge this and does not support me with trade assurance policy. I can not sell these products due to the shortcomings of the lights.

Date of experience: April 19, 2021
Germany
3 reviews
17 helpful votes
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Many Bioactive Products are without any function... I did not receive any refund, and it's not possible to Review them on Alibaba

Date of experience: April 13, 2021
Yemen
3 reviews
1 helpful vote
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Alibaba.com (in English: Alibaba.com) (in Chinese: 阿里巴巴) is the largest and most important Chinese e-commerce website, and the site specializes in trading sales on the Internet for companies from all over the world and in multiple languages. Alibaba Group Holding (unlisted) owns a 71.5% stake in Alibaba's total shares in the Hong Kong Stock Exchange. Its founder, Jack Ma, and his family owns a 7.4% share of the holding company's total, while Yahoo acquires more than that after. Selling some of the company's assets to him (between 33% -24%). [1] In July 2011, Alibaba Group Holding Group was acquiring 3 out of 100 most visited sites in the world

Date of experience: April 12, 2021
Canada
1 review
0 helpful votes
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Knee & Elbow Braces
April 13, 2021

To whom it may be of interest,
We have recently been in search of the right manufacture that is willing and able to produce for us a matching set of Knee & Elbow Braces with our very own private label / custom logo. As a longstanding member of Alibaba, we started to search for the right suppliers and we came across quite a few manufacturers that produced these specific goods and pretty well all of them claimed that they could provide us with all we were asking for, at the best price and with the best quality guaranteed. After going through a long list of offers and quotations, we broke it down to 3 companies, each with their own specialty of products. They all looked pretty solid but that's an understatement. We ordered something from each and prepared for the arrival of goods that were for inspection of quality and or for a possible promotional trial. Well in short only one company out of the 3 has made the approval list. The other 2 dropped the ball and showed us how really careful we need to be when deciding which of them to want to deal with for a long term business relationship. We are proud to say that Tianjin JRQ Sports Products Co., Ltd. and their representative Mrs. Marianna Lee have convinced us that they will be the selected company that we will choose to move forward with on these type of products from this point on. We may even be interested in having them produce some of their other specialty products for our Name Brand.

Date of experience: April 12, 2021
Canada
1 review
1 helpful vote
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Buyers get bad treatment from Alibaba Trade Assurance Team as despite providing the proof, evidence of the damaged and wrong items getting through their bad and fraudulent suppliers is very pathetic. Once they get your dollars they don't care and make bad decisions in favour of the bad and cheat sellers. I will not recommend anyone buying from this bad website and bad sellers of theirs. Everything seems so fishes and lies on this website. All you get is wrong and bad items and missing items. Basically now it has become a shame on Chinese products. All the Countries are boycotting buying from China because of their bad policies and substandard low-quality items supplied by them. I will not buy any product from them and will discard the use of their products from now on.

Date of experience: April 10, 2021
AE
1 review
0 helpful votes
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Alibaba is developing business in the world, so I recommend for all
Purchase from Alibaba and promote business

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
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Wax exhausts are a really great company to purchase from, Carol can speak good English and can interpret technical details, I have now had 3 exhausts made by this company two of which were customised to my specifications without any problems, the factory has all the latest tig welding CNC profiling and laser cutting machinery.
This company are the only manufacturer of Porsche 718 2.0 - 2.5 L down pipes with a 200 cell sports cat AND GPF!
The quality of their work is tremendous and everything that I have purchased has taken less than 10 days to manufacture AND deliver to the UK
Fantastic work to all at WAX thank you very much and I look forward to ordering from you again.
Andrew L B.

+1
Date of experience: April 9, 2021
Texas
2 reviews
0 helpful votes
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Gorgeous Hydrangeas
April 21, 2021

Big Fluffy dried Hydrangeas, preserved beautifully and colorful. Dried with original stems and packaged well.

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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This was my first big purchase via Alibaba.com. The supplier was very helpful, professional and handle the transaction smoothly. Thank You

Date of experience: April 7, 2021
Philippines
1 review
0 helpful votes
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Car Film
April 6, 2021

Easy to communicate and good quality item, on time delivery, very professional and will assure re-order

Date of experience: April 6, 2021
New Zealand
1 review
0 helpful votes
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Excellent trader
October 18, 2021

The product is good quality and appears to be good value for money. The trader is an excellent and responsive communicator and the shipping was fast - even through coviid global restrictions
Recommended

Date of experience: April 5, 2021
California
2 reviews
0 helpful votes
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If there is a better word for exemplary, perfect, or commendable, that is the Pujiang Kevin Crystal Crafts Co., Ltd.
I want to share my experience with you about this company. I have been looking for the best crystal candelabra since last year for the wedding of my daughter, however, due to COVID, it was moved for this year 2021. I put my level best and time to look for the best choice my daughter wants and amongst maybe 4-5 sellers, I found this Pujiang Kevin Crystal Crafts Co., Ltd. last year 2020. I've been in contact with Mr. Kevin Greene since last year, asking back and forth about what's the best candelabra, vases, crystal giveaways, candle boxes, etc. I am very much amazed of his professionalism, honesty, promptness, and fairness. You would really feel his integrity and decency. He made suggestions, helped me and my daughter a lot of the best products to choose. The pricing is not even an object because he does not care for what he will sell or profit, but he cares so much about us being happy and satisfied. I have not even received the products I ordered but I believe that for almost 5K US$ of crystals I ordered, the experience I had during this buying is priceless. I am a mother, a professional Registered Nurse, and a frontliner and I know the importance of the words "respect" and "integrity" that greatly influence any human being. This company, represented by Mr. Kevin, is tantamount to the kind of seller Alibaba must treasure. Kudos to Alibaba and more power to you!
Respectfully, Virginia S. Tabora, Glendora, U.S.A.

Date of experience: April 3, 2021
Canada
1 review
0 helpful votes
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Took my money twice and I never received my product. They ignored me. Know one ever helped, got back to me. Never got my money back. Scam do not recommend.

Date of experience: April 3, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087