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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Philippines
1 review
0 helpful votes
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Highly Recommended
April 2, 2021

Shipping is fast and smooth. Packed very well. Quality of product is very good. I will make order again and again.

Date of experience: April 2, 2021
Arizona
1 review
0 helpful votes
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Shipment was late, some of that due to the covid slowdown. But when I raised a concern with Jennifer HU, she was very quick to find out the information that I needed. I would work with Jennifer HU again. Things rarely work out as planned, but she is completely professional, and I would give her 5 stars. The double sided tape is a great product shouldn't have any trouble selling it. Thanks Jennifer and Shenzhen Jinchenda Technology Co., Ltd

Date of experience: April 1, 2021
Hawaii
1 review
0 helpful votes
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From start of order process the customer service was on top of all details i asked for. When there was an issue with shipping, I was contacted for the extra charge and if I want to continue or not. I paid the extra charge and my shipment was on the way.

I will recommend this supplier to anyone and will buy again.

Date of experience: March 31, 2021
California
1 review
1 helpful vote
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We love the product and were able to customize the product to our specs adding holes and configuration we will be ordering 1000 units

Date of experience: March 30, 2021
Guatemala
1 review
0 helpful votes
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Excellent quality and professional service from Melody, always providing good advice and counseling!

Date of experience: March 30, 2021
Australia
1 review
0 helpful votes
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Unless you get problem you never know paid for good to arrived within 10 days مکس been a month alibaba refuse to help as they said transportation is not in suppliers hand my order is under 1000$ it's gone never trust them don't order from this plot form

Date of experience: March 30, 2021
Illinois
1 review
0 helpful votes
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Have ordered twice from this supplier and am really impressed by there quality and professionalism would recommend them to anyone who wants a quality product.

Date of experience: March 29, 2021
Minnesota
1 review
0 helpful votes
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Sheriff Coin
July 31, 2021

Great company to work with. We will come back for more orders when the need dictates. Thank you for your support

Date of experience: March 28, 2021
Sweden
1 review
0 helpful votes
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Kydex holsters
March 28, 2021

I ordered 70 holsters for different guns, the quality on the holsters is realy good and they have a realy good fit.
My customers are super happy about the products, and are used in ipsc and sportshooting.

The seller Cathy is super friendly and will help you with all your questions.
I can recommend this seller!

// Andreas, Sweden!

Date of experience: March 28, 2021
Australia
2 reviews
2 helpful votes
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I nearly got scammed by Rose Tong from Alibaba. I ordered stainless steel products and paid for them. Then was prompted by a friend to question if definatly was stainless steel. No it's Alloy was the reply. But I paid for stainless steel? I do you good deal was the reply, Alloy is more colors effective and you don't know the difference.
So peed off. I canceled the order and lost 2.95% of my payment to a Alibaba transaction fee which as far as I'm concerned Rose Tong should have been made to pay. And that's another thing. There is no Help page, you can't make a complaint. You can only apply for a refund.
This seller would have gotten away with this if not for my friend.

Date of experience: March 27, 2021
GB
1 review
0 helpful votes
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Services
March 25, 2021

Services and Quality were too low, Took a month for shipping, thou was told to be delivered within a month. Rout! Never want to order again.

Date of experience: March 25, 2021
Singapore
1 review
0 helpful votes
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Late Delivery
March 25, 2021

I was told to get my parcel within 10 days but it's been a month now! I didn't get my order WORST DELIVERY SERVICES!

Date of experience: March 25, 2021
Singapore
1 review
0 helpful votes
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I never received any order that I placed at time. This is one big issue most buyers face all around the world.

Date of experience: March 25, 2021
NL
1 review
0 helpful votes
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Very Disappointed
March 25, 2021

Alibaba now has one of the worst customer service departments. They never try to resolve an issue just offer a refund. Shipping delays, missed delivery times and items being charged for showing shipped.

Date of experience: March 25, 2021
Pakistan
2 reviews
0 helpful votes
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Bad advertising!
March 25, 2021

I paid for a product and it looked nothing like how it looked like on the website. Totally disappointed. Cannot even get a refund.

Date of experience: March 25, 2021
Australia
1 review
0 helpful votes
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Top quality
March 25, 2021

Happy with your product good communication and service good quality my clients was so happy after they recive their first order went good now repeating order

Date of experience: March 25, 2021
Turkiye
1 review
0 helpful votes
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Very Good
March 24, 2021

Very professional and helpful. I am strongly recommend this company. Thank you very much for easy transaction

Date of experience: March 24, 2021
Hungary
1 review
0 helpful votes
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Reliable supplier
March 24, 2021

I paid by bank transfer, they were patient with the transfer. They are reliable, helpful, the goods and the prices are as agreed. Reliable supplier, I can recommend it to everyone.

Date of experience: March 23, 2021
Turkiye
1 review
0 helpful votes
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Alibaba.com trade assurance is a huge lie.

I shopped with trade assurance.

The carrier did not follow the rules in the contract. And I lost money.

I wanted a refund with Alibaba.com trade assurance.

Protected alibaba.com seller and did not return my money.

Trade assurance is a huge lie. Don't believe it.

Date of experience: March 23, 2021
Georgia
1 review
0 helpful votes
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I would recommend
May 12, 2021

This is the 2nd time I have ordered a product through Alibaba and absolutely no problems. I have no problems recommending Alibaba to anyone.

Date of experience: March 22, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087