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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Shipping is fast and smooth. Packed very well. Quality of product is very good. I will make order again and again.
Shipment was late, some of that due to the covid slowdown. But when I raised a concern with Jennifer HU, she was very quick to find out the information that I needed. I would work with Jennifer HU again. Things rarely work out as planned, but she is completely professional, and I would give her 5 stars. The double sided tape is a great product shouldn't have any trouble selling it. Thanks Jennifer and Shenzhen Jinchenda Technology Co., Ltd
From start of order process the customer service was on top of all details i asked for. When there was an issue with shipping, I was contacted for the extra charge and if I want to continue or not. I paid the extra charge and my shipment was on the way.
I will recommend this supplier to anyone and will buy again.
We love the product and were able to customize the product to our specs adding holes and configuration we will be ordering 1000 units
Excellent quality and professional service from Melody, always providing good advice and counseling!
Unless you get problem you never know paid for good to arrived within 10 days مکس been a month alibaba refuse to help as they said transportation is not in suppliers hand my order is under 1000$ it's gone never trust them don't order from this plot form
Have ordered twice from this supplier and am really impressed by there quality and professionalism would recommend them to anyone who wants a quality product.
Great company to work with. We will come back for more orders when the need dictates. Thank you for your support
I ordered 70 holsters for different guns, the quality on the holsters is realy good and they have a realy good fit.
My customers are super happy about the products, and are used in ipsc and sportshooting.
The seller Cathy is super friendly and will help you with all your questions.
I can recommend this seller!
// Andreas, Sweden!
I nearly got scammed by Rose Tong from Alibaba. I ordered stainless steel products and paid for them. Then was prompted by a friend to question if definatly was stainless steel. No it's Alloy was the reply. But I paid for stainless steel? I do you good deal was the reply, Alloy is more colors effective and you don't know the difference.
So peed off. I canceled the order and lost 2.95% of my payment to a Alibaba transaction fee which as far as I'm concerned Rose Tong should have been made to pay. And that's another thing. There is no Help page, you can't make a complaint. You can only apply for a refund.
This seller would have gotten away with this if not for my friend.
I was told to get my parcel within 10 days but it's been a month now! I didn't get my order WORST DELIVERY SERVICES!
I never received any order that I placed at time. This is one big issue most buyers face all around the world.
Alibaba now has one of the worst customer service departments. They never try to resolve an issue just offer a refund. Shipping delays, missed delivery times and items being charged for showing shipped.
I paid for a product and it looked nothing like how it looked like on the website. Totally disappointed. Cannot even get a refund.
Happy with your product good communication and service good quality my clients was so happy after they recive their first order went good now repeating order
I paid by bank transfer, they were patient with the transfer. They are reliable, helpful, the goods and the prices are as agreed. Reliable supplier, I can recommend it to everyone.
Alibaba.com trade assurance is a huge lie.
I shopped with trade assurance.
The carrier did not follow the rules in the contract. And I lost money.
I wanted a refund with Alibaba.com trade assurance.
Protected alibaba.com seller and did not return my money.
Trade assurance is a huge lie. Don't believe it.
This is the 2nd time I have ordered a product through Alibaba and absolutely no problems. I have no problems recommending Alibaba to anyone.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.