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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I am very happy with the purchase I have made. I received the products as promised and in the promised time. The quality of the products is very high. Hebe helped me in all the proces and aswered all my questions.
I have used Alibaba a few times. It's been a hit & miss at times. Shipping cost is usually more than what I would like to pay.
As long as you know your way around Alibaba, you'll find yourself trustworthy suppliers who would accommodate you and keep in touch with you for your purchases. The jewelry I bought from this site is stunning yet affordable. Simple and elegant. There really is beauty in simplicity. Try Alibaba today and jump-start your business.
I can't go to the exhibition in China because of the epidemic these year. So from last year, I spent more time in Ali looking for new factories and new products. Ali has good factory inspection procedures and can help me choose a strong factory through the factory's video and factory inspection report. Therefore, Verified Supplier is my first choice. Based on my 20 years of purchasing experience, I prefer factories with very strong product development ability and productivity of more than 50 million DOLLARS. Most of these factories are the best in the industry, with very professional service ability and high business integrity. There are more design choices and stable quality and productivity. Of course, their price is not the lowest in China, but the reduced communication cost and transaction risk cost, as well as the service and after-sales guarantee are very worthwhile. In addition, BY observing the products on their shop homepage, I usually do not choose suppliers with too many cross-industry products. Most of them are trading companies.
I have found the TOP factories in the industry through Ali, such as IVYDECO and other 2-3 factories with great strength. I hope to find more than 5 stable professional factories this year.
Oh, and pay through Alibaba for only $5 per transaction, a fraction of the previous transaction fee. Usually the factory can receive the payment within two days, so the production can start faster. That's the kind of upgrade I like.
I have tried to make about 50 different purchases and ALL of Alibaba's vendor want you to bypass Alibaba and pay them through money gram. There company is full of nothing but scam artist. DO NOT USE THIS SITE!
Great Quality beautiful purses. The service is great and I look forward to ordering more. Very Professional
Alibaba always useful platform for our company we always find solutions for our customers and excellent contacts.
Keep the quality of the product loving it. Shipping done on time and products packaged professionally. Necessary assistance given in time.
Thank you
Quality of service by Alibaba depends on what you are buying. Advertisements for large and expensive items are almost 100% misleading and confusing. Trying to get honest answers is difficult. They want customers to look at pictures and buy. Detailed info - impossible.
This is a site where buyers can find partners not merely suppliers. The depth of knowledge and the variety of product is without parallel.
Items are of very poor quality and not fit to use as gym wear. You can actually see through material, that is how thin the material is. Will definitely not buy these items again. Very disappointed.
I HAVE PROPERTY IN BULGARIA AND NEED SHERRY XU TO ADVISE ME ON WHATS GOOD AND WHATS NOT SO ILL CONTACT MISS XU AND DISCUSS THIS, THE COMPANY I WILL USE AGAIN FOR SURE, OUTSTANDING
THANK YOU SO MUCH
RAY
BITSANDBULBSUK
Alibaba is the most reliable source of products and services for people wanting to grow and establish their business worldwide. Thank you.
I have used Alibaba and instagram to purchase from manufacturers Alibaba protects you from scammers they do a check on manufacturer and let you know. Instagram doesn't seem too care about protecting their buyers there's so many scammers on there its just sad. Alibaba have live agents to help you, when you're having any problems with anyone trying to scam you and instagram doesn't. I never got scammed on Alibaba but several times on instagram. Small business owners beware of these so called manufacturers on instagram go to Alibaba they care about you not just make money off you.
Do not buy from this supplier. They are a scam
Weiyicheng Technology (dongguan) Co., Ltd.
They claim low prices, early payment then they try extort you for more money on endless customs charges
SCAM
I am impressed with the 98% response with the manufacturer's representative with complete information regarding my RFQ. Thanks
The strainer fit perfectly to my teapot. Delivery to Kiev in 8 days. Excellent contact and dialogue with the seller. I recommend to everyone.
This company-Hangzhou Showman Culture Creative Co., LTD, always provides good quality products! They are very professional in designing, packing, shipping and customer service! I give them AAA+++
Transport & cross border took a lot of time due to on going world troubles with the pandemic. And made me concerned about future imports. But after seeing the work quality I wish to go much further and distribute their line of adapters!
I hope the next ose shall be for Lavazza Blu double cup & the Italian ESE paper pods... Let's see!
I have used companies I have found on Alibaba.com for all my business needs. I have had no problems with any of the transactions, and I feel secure knowing that Alibaba has several security features in place.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.