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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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202 reviews

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Colombia
1 review
0 helpful votes
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I am very happy with the purchase I have made. I received the products as promised and in the promised time. The quality of the products is very high. Hebe helped me in all the proces and aswered all my questions.

Date of experience: May 8, 2021
Colorado
1 review
0 helpful votes
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Good source for product.
November 2, 2021

I have used Alibaba a few times. It's been a hit & miss at times. Shipping cost is usually more than what I would like to pay.

Date of experience: May 8, 2021
Philippines
1 review
0 helpful votes
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Affordable Elegance
May 8, 2021

As long as you know your way around Alibaba, you'll find yourself trustworthy suppliers who would accommodate you and keep in touch with you for your purchases. The jewelry I bought from this site is stunning yet affordable. Simple and elegant. There really is beauty in simplicity. Try Alibaba today and jump-start your business.

+4
Date of experience: May 8, 2021
California
1 review
0 helpful votes
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I can't go to the exhibition in China because of the epidemic these year. So from last year, I spent more time in Ali looking for new factories and new products. Ali has good factory inspection procedures and can help me choose a strong factory through the factory's video and factory inspection report. Therefore, Verified Supplier is my first choice. Based on my 20 years of purchasing experience, I prefer factories with very strong product development ability and productivity of more than 50 million DOLLARS. Most of these factories are the best in the industry, with very professional service ability and high business integrity. There are more design choices and stable quality and productivity. Of course, their price is not the lowest in China, but the reduced communication cost and transaction risk cost, as well as the service and after-sales guarantee are very worthwhile. In addition, BY observing the products on their shop homepage, I usually do not choose suppliers with too many cross-industry products. Most of them are trading companies.
I have found the TOP factories in the industry through Ali, such as IVYDECO and other 2-3 factories with great strength. I hope to find more than 5 stable professional factories this year.
Oh, and pay through Alibaba for only $5 per transaction, a fraction of the previous transaction fee. Usually the factory can receive the payment within two days, so the production can start faster. That's the kind of upgrade I like.

Date of experience: May 8, 2021
Nevada
1 review
0 helpful votes
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I have tried to make about 50 different purchases and ALL of Alibaba's vendor want you to bypass Alibaba and pay them through money gram. There company is full of nothing but scam artist. DO NOT USE THIS SITE!

Date of experience: May 7, 2021
Texas
1 review
0 helpful votes
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Great Quality beautiful purses. The service is great and I look forward to ordering more. Very Professional

Date of experience: May 6, 2021
Italy
1 review
0 helpful votes
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Alibaba always useful platform
September 13, 2022

Alibaba always useful platform for our company we always find solutions for our customers and excellent contacts.

Date of experience: May 5, 2021
Kenya
1 review
0 helpful votes
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Keep the quality of the product loving it. Shipping done on time and products packaged professionally. Necessary assistance given in time.
Thank you

Date of experience: May 5, 2021
Texas
1 review
1 helpful vote
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Quality of service by Alibaba depends on what you are buying. Advertisements for large and expensive items are almost 100% misleading and confusing. Trying to get honest answers is difficult. They want customers to look at pictures and buy. Detailed info - impossible.

Date of experience: May 3, 2021
Spain
1 review
0 helpful votes
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This is a site where buyers can find partners not merely suppliers. The depth of knowledge and the variety of product is without parallel.

Date of experience: May 3, 2021
New Zealand
2 reviews
2 helpful votes
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Items are of very poor quality and not fit to use as gym wear. You can actually see through material, that is how thin the material is. Will definitely not buy these items again. Very disappointed.

Date of experience: May 1, 2021
GB
1 review
0 helpful votes
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I HAVE PROPERTY IN BULGARIA AND NEED SHERRY XU TO ADVISE ME ON WHATS GOOD AND WHATS NOT SO ILL CONTACT MISS XU AND DISCUSS THIS, THE COMPANY I WILL USE AGAIN FOR SURE, OUTSTANDING
THANK YOU SO MUCH
RAY
BITSANDBULBSUK

Date of experience: May 1, 2021
Florida
2 reviews
0 helpful votes
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Alibaba is the most reliable source of products and services for people wanting to grow and establish their business worldwide. Thank you.

Date of experience: April 30, 2021
New Jersey
1 review
0 helpful votes
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I have used Alibaba and instagram to purchase from manufacturers Alibaba protects you from scammers they do a check on manufacturer and let you know. Instagram doesn't seem too care about protecting their buyers there's so many scammers on there its just sad. Alibaba have live agents to help you, when you're having any problems with anyone trying to scam you and instagram doesn't. I never got scammed on Alibaba but several times on instagram. Small business owners beware of these so called manufacturers on instagram go to Alibaba they care about you not just make money off you.

Date of experience: April 29, 2021
Canada
1 review
0 helpful votes
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Do not buy from this supplier. They are a scam
Weiyicheng Technology (dongguan) Co., Ltd.

They claim low prices, early payment then they try extort you for more money on endless customs charges

SCAM

Date of experience: April 28, 2021
Philippines
1 review
0 helpful votes
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I am impressed with the 98% response with the manufacturer's representative with complete information regarding my RFQ. Thanks

Date of experience: April 27, 2021
Washington
1 review
0 helpful votes
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The tea infuser
April 26, 2021

The strainer fit perfectly to my teapot. Delivery to Kiev in 8 days. Excellent contact and dialogue with the seller. I recommend to everyone.

Date of experience: April 26, 2021
California
1 review
0 helpful votes
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This company-Hangzhou Showman Culture Creative Co., LTD, always provides good quality products! They are very professional in designing, packing, shipping and customer service! I give them AAA+++

Date of experience: April 25, 2021
Viet Nam
1 review
0 helpful votes
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Professional Job
May 17, 2021

Transport & cross border took a lot of time due to on going world troubles with the pandemic. And made me concerned about future imports. But after seeing the work quality I wish to go much further and distribute their line of adapters!
I hope the next ose shall be for Lavazza Blu double cup & the Italian ESE paper pods... Let's see!

Date of experience: April 25, 2021
Minnesota
1 review
0 helpful votes
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Good source
March 27, 2023

I have used companies I have found on Alibaba.com for all my business needs. I have had no problems with any of the transactions, and I feel secure knowing that Alibaba has several security features in place.

Date of experience: April 24, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087