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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Florida
1 review
0 helpful votes
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THIEF - ALIBABA HAS THIEF
May 25, 2021

I made an order thru an Alibaba supplier. I paid 100% and I have not received the order.
The THIEF "SAFER LIFTING" they got paid and never deliver

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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Incredibly easy team to work with, and quick turnaround times. Received exactly what we were looking for, and will be ordering more in the future!

Date of experience: May 25, 2021
Peru
1 review
0 helpful votes
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COMPRA SEGURA
May 25, 2021

ANTES DE COMPRAR HICE MUCHAS PREGUNTAS, SIEMPRE RESOLVIAN MIS DUDAS SOBRE EL PRODUCTO, METODO DE ENVIO, A MI PEDIDO MEJORARON EL ENVIO. MUY CORDIALES, ATENTOS, BUEN VENDEDOR. LO RECOMIENDO MUCHO. MOTIVO POR EL CUAL ESTOY POR COMPRAR OTROS EJEMPLOS Y PROBARLOS PARA MI CLIENTELA FINAL.

Date of experience: May 24, 2021
Kenya
1 review
0 helpful votes
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JH hair supplies the best quality hair extensions and wigs. Their service, delivery times, and support are quite satisfactory.

Date of experience: May 23, 2021
Florida
1 review
0 helpful votes
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I love Alibaba!
May 22, 2021

This was my first time using Alibaba and I have to admit that I was skeptical at first. However, I am happy to say that it was a great experience and I plan to continue to use the site and it's vendors. I even recommended the site to a family member and she can't wait to get her first order. The quality and selection of the items on Alibaba are incredible and the price can't be beat! I was also impressed with the security when making my payment and the return policy as well.

Date of experience: May 22, 2021
Zambia
1 review
0 helpful votes
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Alibaba is so far the best for my business. It is always up to date. Money transfer and confirmation is done within seconds. This is great and it has given me a lot of confidence in dealing with online business. Thankyou so much for your good services

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Date of experience: May 21, 2021
Saudi Arabia
1 review
0 helpful votes
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Highly recommended
May 22, 2021

Simply very reliable and professional. I will totally keep this relation forever.
Lancy Lin is very supportive and help full. She is one of the best.

Regards,
Omar from Saudi Arabia

Date of experience: May 21, 2021
Norway
2 reviews
0 helpful votes
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Great Service
May 21, 2021

Supplier processed the order in a timely manner. Very proactive in suggesting alternative products for those not in stock

Date of experience: May 21, 2021
Ohio
1 review
0 helpful votes
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My First Experience with alibaba was a great experience the seller was great, Also fantastic communication, and shipping service across sea and Arrived wright on Time, and was exactly as the pic they showed me, before shipping it arrived exactly as picture. I would definitely buy from them again now it takes about 30-40 days to get to the States and to your house. But they give you a tracking number, and you can see when it comes off the Boat and Lands in the States, also see the Tracking to your house, once in the States. No *******@All! And Great selections of items and Dealers to work with. I had a great Experience!

Date of experience: May 20, 2021
Canada
1 review
0 helpful votes
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The materials of the product is good. Exactly like the description. My only comment is there is so much excess thread on the products so I have to cut them all before I sell it. The opp packaging is also very thin and its ripped right away so i have to tape it.

The shipping is a little longer than I expected. Even though you pay for express shipping. The seller is not very responsive so expect 1 day before she response.

Date of experience: May 20, 2021
Australia
1 review
0 helpful votes
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In six commercial orders this is the second one that has resulted in a me being ripped off by a complete lack of QA by the trading company. The first was a silicone supplier, who did not seal the samples I ordered and they leaked and got contaminated. The company first claimed they were damaged in transit and told Alibaba I had arranged the freight. Ask and I will tell you their na, e The second is a a company that makes sandpaper and sanding belts. I ordered 10 belts 915mm (36 inches) to try before making a large order. The belts were made 900mm in length and would not fit the machine. The company would not replace them claiming a tolerance of 15mm. Other grits I ordered were correct but not these. My advice when dealing with any Alibaba company get a written assurance of quality or a compete refund and then pay with a creditcard that has payment assurance. Alibaba's dispute resolution is not worth the time to read it. Not only do they support their companies 100% they do not post reviews that are negative to their clients. T

Date of experience: May 19, 2021
Puerto Rico
1 review
0 helpful votes
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Acabo de de recibir una muestra que page a traves de alibaba y la experiencia fue muy buena, es un servicio seguro, facil de usar y te mantiene al tanto del estado de tu compra.

Date of experience: May 18, 2021
Australia
1 review
0 helpful votes
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Happy Customer
May 17, 2021

I always get delivery on time. Always get reply messages from staff regular. No complaints. International FedEx Delivery System in place.

Date of experience: May 16, 2021
Ecuador
2 reviews
0 helpful votes
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I HAD A BAD EXPERIENCE WTH A THIEVE ON ALIBABA FROM CHINA! IS A $#*!ING GARBAGE PEOPLE WHO STOLE ME $1300 AND ALIBABA NEVER DID ANYTHING FOR BACK MY MONEY,
SELLER STILLS SELLING ON ALIBABA AND I THINK HE KEEPS STEALING TO OTHER PEOPLE,
THIS IS THE ORDER NUMBER **************759
THIS IS THE SELLER Tim He, *******@dlhouseware.com

Date of experience: May 14, 2021
Peru
1 review
0 helpful votes
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El mejor Tv Box de la marca Mecool
December 26, 2022

El mejor de su rango a precio razonable, la empresa confiable llego a tiempo;muy profesional, continuaré trabajando con ellos.

Date of experience: May 14, 2021
New York
1 review
0 helpful votes
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I have been using gps watches for over 6 years. Mobile networks now only support 4G watches. I ordered many 4G watches from Amazon. The majority were claiming to be 4G watches but in fact they were 2G, and 3G at best, I returned all these watches. Recently I ordered this one from Shenzhen Uniwoay Technology thru Alibaba.com. Not only was it real 4G, but it also offered extremely precise and fast gps positioning. It worked with both SETracker and Aibeile app which offered way better features. This watch is now my Gold Standard and I recommend it to all people disappointed with the watches on Amazon. Some Amazon watches were 4G but they did not provide the accurate positioning as this watch. Many were offline a lot. You could track the location history of this watch for any day/any time range. Others only offered day filters, so you had to track an entire day, resulting in wasted time. It has all features available on any GPS watch, including Heart Rate and Blood Pressure monitoring, but no remote listening which is available in the Kids version of the watch. Also has remote video monitoring.

Date of experience: May 13, 2021
Oman
1 review
0 helpful votes
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Highly satisfied
May 28, 2021

Good service and good follow up. Would like to order more on Alibaba, Items are in good quality and prompt delivery.

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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I had issues with products received not correct. I have evidence of my change request to factory. I i filled claim. I had issues with the alibaba system allowing me to upload the photos. It would not let me complete the final requested information from alibaba. I had a time limit to complete this and i did not make the deadline because the system would not let me continue if i loaded the required requested photos. I could not find any customer service contact to let anyone know. So now my dead ran out and i have no way of reaching to anyone at alibaba and now cant get my money back. Why can no one in USA contact aliababa? Worst service.

Date of experience: May 13, 2021
New Jersey
1 review
0 helpful votes
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SIZE
May 12, 2021

3X FITS LIKE AN XL, VERY ANGRY, AS IMMHAPPY I ONLY ORDERED SAMPLES IN STEAD OF A LARGER ORDER.IM STILL OUT OF MY MONEY CUZ ITS TO SMALL

Date of experience: May 12, 2021
Canada
1 review
3 helpful votes
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They scam people, I ordered a $ 600 lipocavitation machine I asked the lady have you already sent the machine to Canada without problem.Her answer yes no problem... so I ordered but Health Canada refused the machine and now they refuse to reimburse me even Alibaba... What a $#*!ty compagny seriously.And the lady dared to say that I had for sure refused my package when I got the proof from UPS.

Date of experience: May 10, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087