On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I made an order thru an Alibaba supplier. I paid 100% and I have not received the order.
The THIEF "SAFER LIFTING" they got paid and never deliver
Incredibly easy team to work with, and quick turnaround times. Received exactly what we were looking for, and will be ordering more in the future!
ANTES DE COMPRAR HICE MUCHAS PREGUNTAS, SIEMPRE RESOLVIAN MIS DUDAS SOBRE EL PRODUCTO, METODO DE ENVIO, A MI PEDIDO MEJORARON EL ENVIO. MUY CORDIALES, ATENTOS, BUEN VENDEDOR. LO RECOMIENDO MUCHO. MOTIVO POR EL CUAL ESTOY POR COMPRAR OTROS EJEMPLOS Y PROBARLOS PARA MI CLIENTELA FINAL.
JH hair supplies the best quality hair extensions and wigs. Their service, delivery times, and support are quite satisfactory.
This was my first time using Alibaba and I have to admit that I was skeptical at first. However, I am happy to say that it was a great experience and I plan to continue to use the site and it's vendors. I even recommended the site to a family member and she can't wait to get her first order. The quality and selection of the items on Alibaba are incredible and the price can't be beat! I was also impressed with the security when making my payment and the return policy as well.
Alibaba is so far the best for my business. It is always up to date. Money transfer and confirmation is done within seconds. This is great and it has given me a lot of confidence in dealing with online business. Thankyou so much for your good services
Simply very reliable and professional. I will totally keep this relation forever.
Lancy Lin is very supportive and help full. She is one of the best.
Regards,
Omar from Saudi Arabia
Supplier processed the order in a timely manner. Very proactive in suggesting alternative products for those not in stock
My First Experience with alibaba was a great experience the seller was great, Also fantastic communication, and shipping service across sea and Arrived wright on Time, and was exactly as the pic they showed me, before shipping it arrived exactly as picture. I would definitely buy from them again now it takes about 30-40 days to get to the States and to your house. But they give you a tracking number, and you can see when it comes off the Boat and Lands in the States, also see the Tracking to your house, once in the States. No *******@All! And Great selections of items and Dealers to work with. I had a great Experience!
The materials of the product is good. Exactly like the description. My only comment is there is so much excess thread on the products so I have to cut them all before I sell it. The opp packaging is also very thin and its ripped right away so i have to tape it.
The shipping is a little longer than I expected. Even though you pay for express shipping. The seller is not very responsive so expect 1 day before she response.
In six commercial orders this is the second one that has resulted in a me being ripped off by a complete lack of QA by the trading company. The first was a silicone supplier, who did not seal the samples I ordered and they leaked and got contaminated. The company first claimed they were damaged in transit and told Alibaba I had arranged the freight. Ask and I will tell you their na, e The second is a a company that makes sandpaper and sanding belts. I ordered 10 belts 915mm (36 inches) to try before making a large order. The belts were made 900mm in length and would not fit the machine. The company would not replace them claiming a tolerance of 15mm. Other grits I ordered were correct but not these. My advice when dealing with any Alibaba company get a written assurance of quality or a compete refund and then pay with a creditcard that has payment assurance. Alibaba's dispute resolution is not worth the time to read it. Not only do they support their companies 100% they do not post reviews that are negative to their clients. T
Acabo de de recibir una muestra que page a traves de alibaba y la experiencia fue muy buena, es un servicio seguro, facil de usar y te mantiene al tanto del estado de tu compra.
I always get delivery on time. Always get reply messages from staff regular. No complaints. International FedEx Delivery System in place.
I HAD A BAD EXPERIENCE WTH A THIEVE ON ALIBABA FROM CHINA! IS A $#*!ING GARBAGE PEOPLE WHO STOLE ME $1300 AND ALIBABA NEVER DID ANYTHING FOR BACK MY MONEY,
SELLER STILLS SELLING ON ALIBABA AND I THINK HE KEEPS STEALING TO OTHER PEOPLE,
THIS IS THE ORDER NUMBER **************759
THIS IS THE SELLER Tim He, *******@dlhouseware.com
El mejor de su rango a precio razonable, la empresa confiable llego a tiempo;muy profesional, continuaré trabajando con ellos.
I have been using gps watches for over 6 years. Mobile networks now only support 4G watches. I ordered many 4G watches from Amazon. The majority were claiming to be 4G watches but in fact they were 2G, and 3G at best, I returned all these watches. Recently I ordered this one from Shenzhen Uniwoay Technology thru Alibaba.com. Not only was it real 4G, but it also offered extremely precise and fast gps positioning. It worked with both SETracker and Aibeile app which offered way better features. This watch is now my Gold Standard and I recommend it to all people disappointed with the watches on Amazon. Some Amazon watches were 4G but they did not provide the accurate positioning as this watch. Many were offline a lot. You could track the location history of this watch for any day/any time range. Others only offered day filters, so you had to track an entire day, resulting in wasted time. It has all features available on any GPS watch, including Heart Rate and Blood Pressure monitoring, but no remote listening which is available in the Kids version of the watch. Also has remote video monitoring.
Good service and good follow up. Would like to order more on Alibaba, Items are in good quality and prompt delivery.
I had issues with products received not correct. I have evidence of my change request to factory. I i filled claim. I had issues with the alibaba system allowing me to upload the photos. It would not let me complete the final requested information from alibaba. I had a time limit to complete this and i did not make the deadline because the system would not let me continue if i loaded the required requested photos. I could not find any customer service contact to let anyone know. So now my dead ran out and i have no way of reaching to anyone at alibaba and now cant get my money back. Why can no one in USA contact aliababa? Worst service.
They scam people, I ordered a $ 600 lipocavitation machine I asked the lady have you already sent the machine to Canada without problem.Her answer yes no problem... so I ordered but Health Canada refused the machine and now they refuse to reimburse me even Alibaba... What a $#*!ty compagny seriously.And the lady dared to say that I had for sure refused my package when I got the proof from UPS.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.