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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The quality of the product is good and the seller's service is impressive. I want to make another deal next time.
Best plataform to buy products, friendly payment method and fast time detect payment, more easy than appear
I had no problem ordering, vendors were very good with communication with my orders and it was delivered on time
Just bought a new radio for a BMW, which arrived early, is amazing quality and I received great assistance from the seller during the whole process. Highly recommended.
Total satisfaction as in the previous purchase operations.
Operations have been secure by the supplier, as well as delivery commitments.
I will continue doing business for the security provided by the page.
Nothing strange, everything goes as planned. Will continue working with platform. Is a very good source
The manufacturer is professional, communicates well, is responsive and keen to find solutions. Perfect production, packing, shipping. Thank you.
First class service at Alibaba. From order to delivery, everything was perfect. Every communication was to my satisfaction. Questions were explained in a timely and comprehensible manner. Thank you very much for that. Here I like to shop again.
Very good experience with Alibaba.com and supplyer not any problems have in past a few times but not this time wonderful
The product i received was great quality, was easy to talk to the supplier and work out what I wanted
I will be buying from here again
Really easy to get several different prices on different products that need to be looked over. Looking at several items from several companies to compare specs and prices.
Site communications and ordering pages, with use of the ratings, supply company backgrounds and Trade Assurance gave me confidence in ordering. VERY easy and a great way to keep record of communications, financial transactions and shipping with manufacturers. It is buyer beware, I did a lot of manufacturer research before spending any money!
Alibaba best platform to make business very efficient
Happy to have such a model looking to make my first order soon and make and grow my business.
Keep up the good work.
Many thanks
An excellent platform with excellent service. It is very nice that your money and your products are insured through ALIBABA.COM. Good work keep going...
Most of the Vendors are great, easy to work with. Experiencing a few, had a deal with some but with some no-deal due to no agreement but they are still great. A few bad ones with bad product quality but refuse to reimburse buyers for the cost associated with testing the samples. This is not doing right thing for customers, even for a sample with bad after-sale service and not resolute the satisfying solutions to the buyer due to its own bad product quality. One supplier Waterfuse of Shanghai (talked to GM) also has bad attitude towards the buyer also insulting the buyer as well. Very unprofessional and disappointing, stay away from this company, nobody deserves the disrespect from this supplier.
The quality is good And the service is Very GOOD! Bc of the pandemic Cover 19, it arrived on time. Thank You
Janice was so helpful and professional. Easy communication and prompt shipping and the product exceeded our expectations. Would happily do business with this company.
Above all, I have to highlight Linda's reactivity and good communication.
The products are in accordance with the description.
The shipments were made quickly and without complications.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members