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AlibabaReviews 13,802

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,329
shipping
1,322
returns
773
quality
1,304
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Instant Feedback

202 reviews

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GB
1 review
0 helpful votes
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Easy to pay for your items, helpful and try to give as much support you need. Don't like having to fill in Alibaba s forms after too long and should be shorter

Date of experience: August 11, 2020
Viet Nam
1 review
0 helpful votes
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Satisfied with the photo search of Alibaba. Found my products quickly. Better if can sort by price though the price is well hidden for each seller (some small value shipment does not need to use RFQ).

Date of experience: August 11, 2020
Australia
1 review
0 helpful votes
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Alibaba is my go to site for quality products. Site is so easy to use and I have peace of mind buying through Trade Assurance. Secure, trustworthy, easy to use.

Date of experience: August 11, 2020
Canada
1 review
0 helpful votes
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Do lots of research! There are great services out there, It's good to start small and make sure you keep a good relation with vendors to maximize your benefits and vice versa ;)

Date of experience: August 10, 2020
KR
1 review
0 helpful votes
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Kind service
August 11, 2020

Very kind.

Thank you for your care until we receive your order and delivery.
I hope it will be a good relationship.

Date of experience: August 10, 2020
Florida
1 review
0 helpful votes
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The keyrings were great. I was very happy with the result. You did an exclusive job. Note 1000.
Thank you very much.

Date of experience: August 10, 2020
Georgia
1 review
0 helpful votes
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Good content
August 11, 2020

I love this site. Quality products and fast shipping! I have been very satisfied ordering through Alibaba.

Date of experience: August 10, 2020
Canada
1 review
0 helpful votes
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Bluetooth headband
August 11, 2020

Look exactly as shown in add, shipped very fast, reasonable priced, good quality product, very pleased with shopping here

Date of experience: August 10, 2020
Canada
1 review
0 helpful votes
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I had heard about Alibaba from other sellers and decided tonchecknit out. I have had a great experience, found a reliable supplier, great customers, and I feel very safe and trust doing business through this service

Date of experience: August 10, 2020
Thailand
1 review
0 helpful votes
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Find what you want?
August 11, 2020

Every time I accidentally searched for a product in the Alibaba. Enjoy watching the various products. Alibaba helps to attract them. Come in front of me Every time I visit the Alibaba And then I finally got to buy it.

Date of experience: August 10, 2020
Louisiana
1 review
0 helpful votes
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Great service
August 10, 2020

Great vendors great speedy service. Easy to communicate and assisted well in order. Vendors have a great selection to choose from.

Date of experience: August 10, 2020
North Carolina
1 review
0 helpful votes
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Love it!
August 10, 2020

My products came super quick and the quality is amazing. I will definitely be using this vendor again and highly recommend to others.

Date of experience: August 10, 2020
New York
1 review
0 helpful votes
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I have done several transactions with Alibaba businesses and have had good experiences. I do plan to continue using Alibaba for business suppliers.

Date of experience: August 10, 2020
Texas
1 review
0 helpful votes
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So far so good!
August 10, 2020

As the title states so far so good! I was skeptical initially however my experience has been GREAT! I had a user issue, I marked the order complete before it was actually complete, which caused the tracking number to disappear. I contacted Alibaba and the supplier and both were fast and effective with responding. Completely satisfied and confident.

Date of experience: August 10, 2020
France
1 review
0 helpful votes
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Bonne expérience
August 10, 2020

Acheter 2 fois chez un grossiste chinois, rien à redire, très professionnel très compétent.
Je referais une commande sans crainte.

Date of experience: August 10, 2020
Florida
1 review
0 helpful votes
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Very good customer platform. They have ways to protect the customer against fraud and bad product quality. I used for the first time now, and worked very well for me. First impression was really good!

Date of experience: August 10, 2020
Georgia
1 review
0 helpful votes
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I love it
August 10, 2020

Claire is the best shop with her you will not be disappointed I love my lashes cases and labels good job

Date of experience: August 10, 2020
GB
1 review
0 helpful votes
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Very happy with the service we received, as it was so easy. Did not have to travel around the world to purchase the products we need to start a new venture.
Maybe we got lucky with the suppliers we found through Alibaba, but thankful for it.

Date of experience: August 10, 2020
NL
1 review
0 helpful votes
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Terrible company
August 10, 2020

Please please be careful
We orderd & all goods came damaged and they are like yeah it's your problem terrible company we will never order there again they also always forget to send goods we lost so much money terrible company

Date of experience: August 10, 2020
GB
1 review
0 helpful votes
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Excellent purchase platform to date, used it many times with great results. Only small problem is the complicated messaging system, but that is a small niggle.

MB

Date of experience: August 10, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087