
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with customers praising the quality and aesthetic appeal of its clothing, particularly for older women. Many appreciate the timely delivery and user-friendly online shopping experience. However, significant concerns arise regarding sizing inconsistencies, misleading product representations, and poor customer service, particularly related to returns and refunds. Customers frequently report dissatisfaction with the quality of materials and the accuracy of received items compared to online images. Overall, while there are positive aspects, the company must address its customer service issues and product reliability to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had had read some bad l reviewsbut like the look of the products. Ordered 4 item and only one just fits. I was so disappointed. Definitely no true to size. Waist of money
Sadly this is cheap tat - actual garments not as advertised - impossible to return due to coming from China - unable to contact - replies in Chinese then postmaster delivery failed.
I ordered four dresses. They took weeks to arrive and when they did I couldn't believe how awful they were. The design and colours were nothing like the photographs and the sizing was appalling, probably four sizes smaller than what they were supposed to be. Really cheap and nasty with terrible workmanship - one dress was pretty much totally unravelled and two others had pockets that gave a whole different meaning to asymmetrical and one of which was sewn on all four sides. The returns and refund service has you jumping through so many utterly unnecessary online hoops it must be purposefully designed to make you give up and go away. When it comes they offer you a coupon to use towards the cost of returning the package - but you can only actually use it as part payment on your next purchase, which of course you will never actually make. The clothes are cheap for a reason - they are rubbish. DO NOT BE TEMPTED!
Received two tops today silky which was a surprise expecting cotton from pics, but actually really nice don't crease, patterns and colour as advertised and 10 day delivery, these are lovely garments wash well (20 degrees) and less than £6 each, no brainer! Fit as expected large is a good 16. Really pleased
Bought three tops which looked amazing online but in reality you get that sinking feeling, you know you wasted money - no care labels, barring a no 15 on one only - looks like scrubs and feels like lining material!
Charged 75. Should have been 35 dollars
Nobody answers email or my phone calls
Would not recommend anyone to order anything from this overseas company
I ordered 4 days ago. Paid extra for expedited shipping. Got my $. But haven't even shipped yet. I have a week before I go on vacation. That's why I paid extra. Customer service I've called is in China. When they have a USA warehouse. Really makes me angry. Am I going to get ripped off. Most likely! Most likely will never order from them again.
Scammers. They take your money but dont sent your totems. Luck I paid with PayPal.
Avoid these scammers.
I ordered 3 shirts, they were supposed to be cotton. What I received was a poly blend resemblance of a sheer table cloth. Material is not breathable. It was a total Scam. Buyer beware.
I waited for over a month for my products to even be sent to me. Then, after they were delivered after a long time, they were to big and very poor quality. No I want to return them, and their online form doesnt work. So i wanted to contact their service and wrote an email. I got response in chinese that their mail box is full, and I should contact them other way. This shop is a scam. No contact, poor quality, stalling or ignoring costumers. I wonder if I will ever get my money back.
Do not order anything it is poor quality massively oversized and they can not communicate the response is always sent from no reply emails therefore you cannot respond. Stay away
Ordered 2 weeks ago and was charged 19.99 for 5-9 day delivery. Now 2 weeks later under "my orders" it says they haven't even shipped yet. It also includes a generic response that it might take 14-21 days to ship Their chat site is only for ordering new product. They absolutely need to have some way to communicate. Very poor customer service.
Ordered items up to the amount of £42.28 on 11th June 2020, it is now 9th July 2020, a month later, no items, no response to emails - I am going to call trading standards and police to get my money back! Order no. Is **************.
This is a terrible company. Keen to take your money but don't send out the goods. You pay a fortune for slow mail. There are plenty of other more reputable suppliers of basic clothing. Don't be drawn In by the price.
Please share to make sure that stupid company can't do business anymore called: Airygal.
Well... they are $#*!ing with me in emails asking for stupid pictures showing them their cheap clothing 3x now. I told them that I have everything ready to ship and won't open their $#*! again... they are being unhelpful and uncooperative... and won't tell me how to return or refund me.
All items are a problem and one t-shirt is missing. I want a return address and my money back & told them to stop asking for pictures its all back in the packages and some of it I didn't even open I could see how cheap it was... The material is see through and cheap, the sewing is cheap, how they finished the products at all openings is terrible and these items are no where comparable to Pink brand items... they look like Walmart cheap Halloween costumes... cheap fabric... I told them to give me return address and shipping details as its a return & should be at their cost... they keep sending me emails asking for pictures... and not helping me at all...
Im pissed & very unhappy and I will make sure everyone knows that on social media. Please pass along and see how many we can reach out & make sure no one ever orders from these cheap bastards.
Marie M.
They always have interesting offers and discounts. Anytime I visit I definitely find something for myself. The last order was delivered just in time. Thanks, it is a pleasure to deal with you!
Thank you, the goods are of excellent quality, delivery is fast, I will recommend to everyone you know and continue to make purchases from you.
As i mention above in title airydress is trendy cool and fashionable women wear cloths brand. The texure, design and quality of product is high standard.New trends oriented and fashionable cloths are available here.
Answer: Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-7 business days) and Standard Shipping (5-8 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.
Answer: Hi All, Thank you for your interest in our website. We are an international e-commerce company originally based in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more. Currently the total delivery time includes processing time and shipping time. For detailed information on standard and expedite delivery, please refer to our shipping information: https://www.airydress.com/shipping-info.html. For more questions, you may also contact us via https://www.airydress.com/contact-us.html.
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our service@aircloth.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, AiryDress
Answer: Thank you for contacting us. Please kindly note that different country has different shipping time. Could you please tell us where do you come from? Regarding to the quality, we have our own factories and all the items will go through a series of strict production and inspection. Thank you for your time and understanding. Please contact us if you need any further assistance.
Answer: Thank you for your inquiry. According to our experience and our customers' feedback, not all the orders are charged for the customs fee. It depends on the shipping company and value of your products. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. Since customs and taxation policies vary widely from country to country, it is hard for us to control over these charges and predict what they may be. If it happens, please contact us and our after-sale staff will offer satisfactory solutions to help you. We sent the top solution to your email evettea@jdg.co.za, would you please check and give us a reply? Or you may also send us emails to our service@ariydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our service@airydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, AiryDress
Answer: Our shipping times to Germany are 5-8 business days, in Standard shipping. Also remember that we could take from 1-7 business days to prepare the order before sending it. If you have any further questions, please write to us.
Answer: Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our service@ariydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress
Answer: Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 business days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.
Airydress.com - Online store specializes in latest fashion & trends for women. Shop ladies' Dresses, Clothing & Shoes at cheap price.