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The company has garnered mixed feedback, with customers praising the quality and aesthetic appeal of its clothing, particularly for older women. Many appreciate the timely delivery and user-friendly online shopping experience. However, significant concerns arise regarding sizing inconsistencies, misleading product representations, and poor customer service, particularly related to returns and refunds. Customers frequently report dissatisfaction with the quality of materials and the accuracy of received items compared to online images. Overall, while there are positive aspects, the company must address its customer service issues and product reliability to enhance its reputation.
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I placed an order for a large amount of items and was looking forward to my new clothes. I heve received an email telling me that one item I ordered is not available and I will receive a refund I'm still waiting. When I track my order the information tells me my order has not yet been dispatched. I have now asked for my money back and am awaiting an answer. This is very disappointing because I was really looking forward to getting my clothes. I am very upset and will not order from this company ever again
AVOID - these are CRIMINALS and will take your money. If you are not satisfied, they will make it impossible to return anything. Several oftheir email addresses don't exisit. I have been in touch with them for weeks asking for a return address but they refuse to comply. Don't waste your money on these crooks
Understanding things take time due to lockdown, I should have realised 4 items were CHEAP & you get what you pay. Yet I didn't... 3 months later order still not even
Despatched & no communication! I paid via PAYPAL with a VISA card, having now read countless poor reviews, I will now be claiming a full refund through my credit card company based on not supplying goods - Has anyone else received their money back? Appears to be a SCAM company, BUYERS BEWARE!
Purchased 5 items from this website. Unfortunately the photos make the items look stylish and made from quality material. The reality is a million miles away from that. The quality and finish are very, very, very poor.
Claims easy returns... beware it is far from easy, had to make a claim via PayPal to get anywhere.
NOT RECOMMENDED
Ordered 3 tops. Looked nice online.
What arrived was the worst quality clothes I have ever seen. Tried to return for refund. There is no where to send returns. They don't answer emails. They send back time wasting emails when you ask where to return to. I'm contacting trading standards about them. I don't believe this is a proper company. They are just after your money.
No order received more than three weeks later.
Customer service no reply. Said will take seven days
I will never order from this company again.
Used Groupon many times. Will think carefully
Before ordering again
I would recommend No!
If for any reason you want to return something, they will send you on a wild chase, and you will never get an answer for a return address. STAY AWAY!
Your description said that xl was 20 to 22/ it was very small fitted a neighbour who was a side 16. You clothing is perfect. But I will not buy any more. A! so where I the jewellery I ordered at the same tme
Anyone who writes a good review about the clothes from this company are not legitimate. Appalling quality and garments are nothing like the ones displayed on line. Wish I had seen all these reviews before I had succumbed to a purchase. Pursuing my issues through PayPal to get my money refunded. If they want me to return the order they are very welcome to it back.
Trying to return an item to this fake company, they do not acknowledge, as they now have your money, they dont want to know. The item i ordered was nothing at all like the item advertised, VERY POOR QUALITY!
Please do not give these so called people the time of day.
Just report them to trading standards
As i have posted a review on TrustPilot as well as here, I have received the same comment from airydress, "Please send us your order number and we will sort the problem out"
Just to make them look good. Both times i have sent my order number and contact details through. GUESS WHAT!
Nothing from them.
THEY ARE SO FAKE AND JUST OUT TO SCAM PEOPLE OUT OF THIER MONEY!
PLEASE, PLEASE, DO NOT ORDER FROM airydress.com.
Fill out as many reviews as you can and report them to Trading Standers or where ever you see them advertising, like Face Book.
Clothes are inferior quality and never fit and will not respond to my request for returns. Do not stand behind their products!
Been done dozens of times on other sites but I took a chance on this one. Received my order within 7 days. Order was exact. No need to return anything. Will definitely use again and have just recommend to a friend.
This is not a legitimate company, the goods are not as advertised and poor quality. They make it very difficult to return goods. Contact with them is appalling. I have returned goods and they have accepted them back but have not refunded my money. I think they are cheats and should not be allowed to trade.
They received my money 7 days ago and still not shipped. I wish I had read sitejabber's last 25 reviews that show the company is a POS. How can they be rated 4.6 out of 5 with such horrible reviews? If I ever receive the 4 blouses I expect they will be Chinese, slave labor junk.
Appalling material and no hope of a refund, they ignore return address request, no response to enable a refund, if anyone wishes to purchase from this site please check the considerable dreadful reviews I have just found:-( money down the drain
Not the same as picture two blouses material is shocking cheap nasty The bags that there come in are nice until you get the garments out of the nice bag shock horror never buy from these again
I chose the clothes because they looked light and " airy" loose and made of linen and cotton. I could not have been more mislead. A tunic dress described as heavy linen turned out to be plastic and wipeable. A loose looking white floaty shirt in cotton was also plastic. White trousers so badly made baggy and tight with a cheap zip. Bracelets one of which was broekn turned black on one wearing. This company should be closed down on environemntal issues and it is not possible to get a refund. So they are crooks as well. CRAP JUNK Dont do it.
Unable to return an item. Do not answer emails, do not send return form and cannot be contacted by phone.
DO NOT BELIEVE THIS IS A BONA FIDE COMPANY
IT TOOK ME A LONG TIME TO PICK OUT THE COTTON COOL SLEEVELESS SUMMER LOOSE FITTING SWIRL DRESSES- I KEEP TRYING TO GET CS ON LINE TO HAVE CHAT WITH ME - I KEPT WONDERING ALSO HOW ( WHICH I HAVE EXPERIENCED IT BEFORE TO BE SO LUCKY TO HIT A DEAL LIKE THIS I FIGURED IT WAS DO TO COVID19) WANTED A LITTLE FEED BACK ON MATERIAL SIZE ( I'M NOT A SPRING CHICKEN- OR EVEN A 14 ANYMORE- THAN THE LIGHT BULB WENT ON GOOGLE THE REVIEWS- THANK YOU LADIES FOR YOUR FRANK HONESTY- YOU SAVED THE DAY- I LOOKED- READ- DELETED ORDER- IT'S TOO BAD BECAUSE DUE TO OUR MUTUAL PROBLEMS ALL OVER THE WORLD- I BET THEIR ARE MAY PLACES LIGET WHO WOULD LIKE TO UNLOAD MERCHANDISE OF GOOD QUALITY BUT PEOPLE WON'T BITE.
Poor delivery service, poor quality, pure crap! Don't waste your time or money by using this company.
Answer: Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-7 business days) and Standard Shipping (5-8 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.
Answer: Hi All, Thank you for your interest in our website. We are an international e-commerce company originally based in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more. Currently the total delivery time includes processing time and shipping time. For detailed information on standard and expedite delivery, please refer to our shipping information: https://www.airydress.com/shipping-info.html. For more questions, you may also contact us via https://www.airydress.com/contact-us.html.
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our service@aircloth.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, AiryDress
Answer: Thank you for contacting us. Please kindly note that different country has different shipping time. Could you please tell us where do you come from? Regarding to the quality, we have our own factories and all the items will go through a series of strict production and inspection. Thank you for your time and understanding. Please contact us if you need any further assistance.
Answer: Thank you for your inquiry. According to our experience and our customers' feedback, not all the orders are charged for the customs fee. It depends on the shipping company and value of your products. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. Since customs and taxation policies vary widely from country to country, it is hard for us to control over these charges and predict what they may be. If it happens, please contact us and our after-sale staff will offer satisfactory solutions to help you. We sent the top solution to your email evettea@jdg.co.za, would you please check and give us a reply? Or you may also send us emails to our service@ariydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our service@airydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, AiryDress
Answer: Our shipping times to Germany are 5-8 business days, in Standard shipping. Also remember that we could take from 1-7 business days to prepare the order before sending it. If you have any further questions, please write to us.
Answer: Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our service@ariydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress
Answer: Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 business days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.
Airydress.com - Online store specializes in latest fashion & trends for women. Shop ladies' Dresses, Clothing & Shoes at cheap price.