jane A.

Sent two young relatives a Christmas present via parcel hero (using DPD.) surely the 9th December is sufficient time for a courier parcel no it's 27th December and still no parcel.
But customer service from parcelhero is zero. Just aren't interested.

After reading some of the reviews of JL I can see I am not alone.
On Tuesday I received a text saying I would receive my order of a washing machine- I haven't ordered one. So I rang up gave them the delivery #, they even give me a link to see the order!
I rang customer service, no as I hadn't ordered they couldn't access.
Today annoyingly I have received a further text, I will receive several more on Monday, as I am at hospital for cancer treatment Monday I resent these interruptions when all they have to do is email the customer to clarify the correct phone number. Presumably the customer is unaware they are receiving the washing machine on Monday.
Second customer service person, you will have to speak to deliveries, but I'm not paid by JL to do customer service, she put the phone down.
Third person ( seemingly in outer Hebrides by the terrible connection) seemed to understand but when I asked her to hold on whilst I checked my text for the order details, by the time I got back, and the phone was still connected at my end, she put the phone down.
So I decided as a JL customer and Waitrose also to complain in my name, bearing in mind I had wasted 30 mins of my time trying to help them out. They could see my name and phone number but started talking about did I know someone who had placed the order. I confirmed I knew no one in HP13 6DB! After waiting 15 more minutes I gave up.
I would think seriously about purchasing any large item from JL with this level of incompetence.
I hope the other customer happens to be in to get their washing machine, or they could end up like these other customers.

I booked a delivery to Europe and pick up from my home, Hermes didn't bother picking it up or revising me at all. I rang and arranged a further day to waste my time staying in all day. Again never picked up, so I dropped at drop off point and received a receipt.
5 days later Hermes came to collect it and then marked my account "no longer required", now my account shows only that and no tracking. Trying to contact Hermes is a waste of time.
Find another provider. Hermes = too big to care

This is a terrible company. Keen to take your money but don't send out the goods. You pay a fortune for slow mail. There are plenty of other more reputable suppliers of basic clothing. Don't be drawn In by the price.