I booked a delivery to Europe and pick up from my home, Hermes didn't bother picking it up or revising me at all. I rang and arranged a further day to waste my time staying in all day. Again never picked up, so I dropped at drop off point and received a receipt.
5 days later Hermes came to collect it and then marked my account "no longer required", now my account shows only that and no tracking. Trying to contact Hermes is a waste of time.
Find another provider. Hermes = too big to care