Airbnb

I have tried to cancel my reservation before checked in. And it has shown only less than 1/3 refund while i tried to cancelled it. The total overnights fee costs more than several hundred euro, but the refund I could get was less than 91 euro. When I tried to contacted the support chat, they asked me to wait. Then the next day the total refund become 0. Great. How a scam. I got no money back at all. Just lost hundred euro like this.

I had a horrible host experience and he dediced to replace ALL locks and linens at my expense. Airbnb allowed. How do you break TWO locks? I reported one broken BEFORE I left, owner 2 hours away didn't care to come or send local help. Airbnb told me I needed to take photos and videos upon checking in and when leaving to prove conditions! Really? The host/Airbnb client more important than a renter. When they run out of renters, what then? Good luck! My last time for sure

I was trying to obtain the invoice for 2 reservation that i made on this platform on the name of the company (we payed with the company card) and the consultant told me airbnb doesn't issue the invoice for all the payment! The only issue the invoice for the platform fee and for the rest of the payment there's no chance to obtain an invoice with the company's name. Incredibly. I never heard this lind of policy… i will never choose airbnb and i will never recommend this platform.

We were to travel from Canada to Arizona but because of the pandemic and boarder closures for non essential travel we are unable to travel. Plus there is no vaccine which will be distributed soon. I booked Feb 2020 for Feb 2021 travel Airbnb has refused to give us a refund and the host is refusing as well but not returning my messages I'm hearing from airbnb that the host refuses to refund the host will not talk, Evan 1 bd condo downtown Old Scottsdale do not book with them. I would be happy with a travel credit for a later date but they refuse to give a credit as well! Absolutely no help from support. They have decided that they are keeping my $900.00 deposit? These guys are corrupt. This is bad bad business do not book through airbnb!

Airbnb customer support sucks. They are too quick to close a ticket without resolution and it seems as they don't value hosts. They value guests and fees. I am considering switching to another platform.

While at an Airbnb stay, I was given vouchers to use. I uploaded them before the end of the trip to apply to the cost but because Airbnb charged me for the full stay 2 weeks before I even started the trip (and before any cancellation policy kicked in) they're now not allowing me to use the vouchers. I don't know 1) why they charge people weeks ahead of time, and 2) why their customer support is so unhelpful. Now I'm stuck with vouchers for a service I no longer want to use after this bad experience.

I have been a host on Airbnb for 4 years and only have rented twice. On other websites I rent my house out almost all year round and keep it booked. So on my second rental through Airbnb, I find that I have been contacted by a scammer, my payment information gets changed by someone, they notify me that it has been changed and when I tell them that I didn't change the payment information, they freeze my account and do not pay me after guests stay at my house. I'm out the money and they will not respond to my emails. The call center you get has young guys laughing and having just too much fun in the background, and all they can do is say... I am sorry this happened to you and how terrible. They can't tell me when I will be paid or why I am not being paid and never do I get an email about the non-payment... I'm just out $600 and they must figure I will forget about it.

I have canceled 2 reservations because it is impossible to travel to Savannah and St. Augustine due to hurricane Nicole. I have received $106 out of 352 for Savannah and $43 out of $345 for St. Augustine.
I find this quite unexpected when Florida is under mandatory evaluations and Savannah is expecting 60+ miles of wind. If these are not extenuating circumstances then what are they?
I have expected more help from Airbnb in these circumstances.

First time using this product waited 2 days before leaving my home to cancel booking would not help my find another place to stay.We we're going as a family for daughters graduation to recieve her doctorate. I would not recommend this Airbnb company to anyone

My family and I could not travel out on the check-in date due to flooding when a hurricane hit our area. I canceled the reservation hoping to get a refund. They had me back and forth between Airbnb and the host. Both insisting it was up to the other to issue refund and that I didn't qualify for a refund. At the end, they agreed to refund if we rebooked for different dates. We ended up enjoying our stay since back home we didn't have electricity, but it was stressful and crazy dealing with them. These people must be trained to have no sympathy for people's misfortunes and refuse refund no matter what. They push people to just give in and consider it a loss. You have to keep pushing and insisting if you know you're due a refund! Never again will I deal with Airbnb!

I am new to airbnb and tried to book several apartments for my trip to DC. However, all the apartments ( i wrote to 5 hosts) declined my inquiry without even a message explaining why i was declined. I am assuming hosts saw that i had no reviews on the site since i am new to it and haven't stayed at any place yet and decided to decline. There is no way to start using this site if no one accepts my inquiries. I decided then to contact listings on flipkey instead and found a great apartment that responded quickly and i am now booked for my trip.

This place must write their own reviews. This is the worst place to arrange a stay in Quito. They come on as though they are there to provide a great place - but that ends once you arrive. If there is a problem - they ignore you or won't get back to you. Much better places to stay than here - a total ripoff and Air BNB - as usual - doesn't care enough to resolve issues.

I am a host on Airbnb. They are the worst place to advertise. I can see why after reading all of the reviews. They just kept $200 of my reservation money due to my not accepting past reservations. REALLY? I get 99% of my reservation from VRBO and have never had a problem with them. I get paid immediately, not MONTHS later. I have filed multiple complaints and will put them on the local news channel here in Nashville, TN. DO NOT USE this company. OF course, I can't find a phone number to call customer service to talk to anyone... WHAT A JOKE! I have since removed my listing. They also are putting remarks on my profile that says "host cancelled reservation one day prior to reservation". This is defamation and is NOT true. I didn't cancel anything. I simply didn't accept it due to another reservation at the same time. I can't wait to call my attny on this one!...

After having a bad first experience with Airbnb, I went online and could relate to the many stories similar to mine about the lack of communication from the company. There is a lack of communication and transparency that is beyond frustrating. I was fortunate to receive a partial refund; however the company charged me fees that were over double what our daily rate was with no explanation except for fee. I got the refund because the host was not responding to Airbnb. I was expecting a refund minus the 3 days I was in the reservation. Airbnb charged me over $900 in fees with no explanation. They agreed with me that the host was in violation of their policy when Airbnb gave me some of my money back, yet they charged me fees for this awful experience. It was a terrible experience.
Buyer beware

Having to provide copies of official documents and upload them online is very uncomfortable. Website is hard to get the right settings. Language and currency. Search machine is not working nice. Communication what to do next is unclear if something is not working properly. I will never use it again.