I rented an Avis car in Palm Springs Memorial Day weekend. The car's a/c was intolerable in the sweltering 105 degree weather. They told me I had to switch the car out myself because the only way they would travel to me to switch the car out is if it broke down. I asked them if they thought that poor a/c in the desert wasn't a good reason to come to me to switch the car, and the manager at the Palm Springs airport told me that the car had to be un-driveable. She told me I could take the car to the Palm Desert Avis and make the switch, but the salesperson at the Palm Desert Avis told me that I had to return it to the airport because she didn't want to have to service the car. If you think I am the only one having a problem with Avis, google reviews and consumer rip-offs of Avis. Then google their competitors.