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Kathleen R.

Contributor Level

Total Points
163

2 Reviews by Kathleen

  • Airbnb

8/22/21

After having a bad first experience with Airbnb, I went online and could relate to the many stories similar to mine about the lack of communication from the company. There is a lack of communication and transparency that is beyond frustrating. I was fortunate to receive a partial refund; however the company charged me fees that were over double what our daily rate was with no explanation except for fee. I got the refund because the host was not responding to Airbnb. I was expecting a refund minus the 3 days I was in the reservation. Airbnb charged me over $900 in fees with no explanation. They agreed with me that the host was in violation of their policy when Airbnb gave me some of my money back, yet they charged me fees for this awful experience. It was a terrible experience.
Buyer beware

Tip for consumers:
Buyer Beware

  • Avis

6/5/17

I rented an Avis car in Palm Springs Memorial Day weekend. The car's a/c was intolerable in the sweltering 105 degree weather. They told me I had to switch the car out myself because the only way they would travel to me to switch the car out is if it broke down. I asked them if they thought that poor a/c in the desert wasn't a good reason to come to me to switch the car, and the manager at the Palm Springs airport told me that the car had to be un-driveable. She told me I could take the car to the Palm Desert Avis and make the switch, but the salesperson at the Palm Desert Avis told me that I had to return it to the airport because she didn't want to have to service the car. If you think I am the only one having a problem with Avis, google reviews and consumer rip-offs of Avis. Then google their competitors.

Kathleen Has Earned 3 Votes

Kathleen R.'s review of Avis earned 3 Very Helpful votes

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