Airbnb

It really doesnt get any worse... as you said.
They force u to enter credit card details in order check if the room is available.
They end you notification saying you will not get charged unless the owner accepts.
On both accounts the owner declined and I was charged immediately $1,650...
It seems on every other forum that you will not get your money back for upto 3 weeks. My christmas holiday is ruined and I now have to explain to the kids that we do not have enough money to go on holidays for christmas...

The host charged me $600 for a tiny stain on her table. AVOID this host at all cost: 7045 lanewood ave, Los Angeles, CA *******. The airbnb simply approved this charge, and basically said $#*! OFF if you do not participate our standard and requirements. I attached the photo of the stain that the host sent to Airbnb. You guys decide if that might cost $600.

I have used Airbnb more than 5 years without any issue, but I will never use it again.

My friend recommended me this site for finding normal apartments. What I can say that it's ok. I found apartments that suited well for me at a normal price. Everything were ok when I talked with the guy who offered his flat for 2-3 days' rent.

Incredible bad experience.
The apartment i booked in Tokyo was in a horrible state to the point i immediately left.
I complained about it at airbnb and i stuck to their rules (Contacted and left within 24 hours of arriving and contacted the host) but no result.
The excuse was that the host had a lot of good replies, while the host is able to accept his own reviews.
Multiple phone calls later no result, multiple promises later no result and 1200 euros gone.

Just never use airbnb you're better off using a hotel.

Recently I rented a property for a 3 night stay to find a one burner hot plate as a "Kitchen" vs a full stove with oven.
I checked out immediately after letting the host know and as a courtesy the host offered a $116.07 refund of one nights stay, although I didn't stay for more than 20 minutes
Here's the issue. I DID NOT GET MY REFUND and neither has Airbnb done anything to solve the matter even after many calls and messages on their platform.
This is a huge money grab and the customer has no recourse.
They do not hold the host accountable.

We are buying a house currently listed for rent on Air B n B. The house is supplied its water through a bore hole in the ground as its not near a mains water line. Long story short - a water inspection for our house purchase has found that the owner disconnected the water filter (filters any bacteria out of the water before it comes through the tap) several years ago and the last water report showed positive for faeces. This house has been rented our on Air B n B for several years with babies and children drinking from this water. I rang them to complain as i don't think it should be rented out between now and me getting the keys and they couldn't care less. I presume they ask that the boilers are checked why not the water. Totally irresponsible.

I rented a condo and purchased a protection plan from airbnb that guaranteed my money back if something happened where my family could not come. And Lord behold. My grandmother passed away the week before and all the promises that was sold and made was empty! Out of around $650. I received about $230 of my money back. I will never forget this and NEVER do business with them again! #LiersNthieves

Horrible booking experience. Very bias and refused to service, I spent hours jumping through hoops attempting to book and ended up with nothing but waisted time. I was told every excuse form needing to confirm with my bank to system problems. I confirmed all there was to confirm and validate, provided card/banking information and copy of my photo ID. The team was very nonchalant about the issue and put is absolutely no effort in resolving the issue and or accommodate 'me' the customer. There was no one to escalate the problem to like "oh well to bad, there is nothing we can do'' overall experience is negative. I will say, although their hosts my provide grate spaces and excellent service the Airbnb booking process itself, I can and will not recommend

I have been using Airbnb for a number of years and have never had a bad experience. I've booked 8 separate flats in London, one each in Yorkshire, Paris, Chicago, Pennsylvania, St. Lucia, and New York. I always exchange several messages with hosts and read between the lines in the reviews. Whenever I have had a question or require additional information, Airbnb representatives return my call or answer my emails in a timely fashion. My deposits have always been returned and, twice, I received $25 bonuses. Not a single host has complained about dishonest or disagreeable guests. In fact, several of the hosts have become friends. One make-up artist wouldn't let me leave the flat without doing my make-up. One host sent me to Wales, to stay in his flat without charge, and another took me to Italy, to stay with his mother in her villa. I'm 65 years old and don't enjoy the isolation of a hotel. This has been a blessing for me! Do your homework and you, too, will have a pleasant experience.

I have been waiting weeks for reimbursement for damages done by a guest in June 2022 who put wipes down the toilet and broke the septic pump. I have supplied pictures, invoices, emails etc and still am waiting for reimbursement from Airbnb. I have sent numerous emails to Airbnb asking for this issue to be resolved and yet am still waiting. As a host who has done business with Airbnb for several years I cannot believe the treatment that I have received from this company. I offer my cottage to my guests for a lovely vacation. I should not be responsible for total disregard for the rules to keep the property running properly.

Do NOT use Airbnb. It is a mess and filled with scamming hosts and the company will not help you get your money back. Do not book. Please use something else to book. There is no oversight to this operation. It's just anarchy and craziness. Just left my illegal Airbnb after the building told me it wasn't even allowed there. Can't get refunded. Host is unresponsive and a total lying jerk. Spare yourself this grief.

We found bed bugs during our AirBnB stay and contacted customer service. The representative was less then helpful when we said we wanted to be put in other accomodations. We needed a pet friendly place to go after finding the bugs and we were told that wasn't possible and the were only going to refund ONE of our nights and WE would have to find other accomodations. After explaining 4 times that this is not our problem because we are using the AirBnB platform, the customer service rep refused to transfer us to someone who can help and again told is it was up to us to find pet friendly accomodations and to submit a refund request. His response Everytime was " I'm sorry sir, that is not possible". It was the worst customer service experience. There was zero effort put into helping us and we felt alone to deal with an issue that should be on them to assist us with.

My job takes me all over the USA. I was due to be in LA for 6 months and rented a small place in Culver City. Paid the first month up front and said I might need it for 6 months, depending on if it was suitable or not once I saw if for real. The job fell through a week before I was due there and according to their policy, I would lose the first months rent of $3466.00. They also charged my credit card a further $1766.00 that they said was their "service fee". I spent an hour on the phone with someone who had me constantly on hold only to be told I would not get a refund and their service fee was for 6 months rental, although I had not confirmed a 6 months stay. They provided NO SERVICE except to take the booking. I am contacting the Federal Trade Commission as this is completely fraudulent activity on the part of Air B&B.

This modest room was falsely advertised as sleeping 2-3 people
They meant 1 single bed and two single camp beds, so that there was no reading light for the second bed, and no night table. Plenty of room for a double bed, but there wasn't one….
The coffee machine didn't work either because it was plugged into a dead outlet; no kettle for tea either….
Very clean and hostess very nice, just not for a couple and not totally equipped.

The ability to choose a vacation rental is great. The platform almost never glitches.

Once you have a question on the charges, they really don't help to resolve or answer what the charges are for. In fact, just rudely said it is what it is and we can't help you. No particular reason to overcharge. No explanation.

This company discriminated against Jews.
They participate in political boycotts as a company solely against Jews. They tolerate clientele from countries where people are denied basic human rights to vote or are female or gay. They will do business with countries on the US terrorism list.

They don't represent their customers or shareholders. Don't do business with these people.