Airbnb

BEWARE. BEWARE. BEWARE. We tried to book a place in Los Angeles for my birthday only to have my account suddenly deactivated. No explanation, sketchy customer service reps clearly from a different country hung up on me. Emailed me saying they reserve the right to deactivate my account. This was supposed to be a fun trip, had to make other lodging arrangements that turned out to be great. Try a bed & breakfast or hotel, save yourself the heartache. This company won't be around for too much longer. JUST WAIT...

I made a reservation this weekend, with no notification or anything airbnb cancelled my reservation because they didn't like my profile picture? I really am discussed with airbnb... want to sleep in your car then use this service.

I have been a host for Airbnb for over 4 years. I have found that they don't want to help their hosts. I have had things stolen, broken, destroyed, and when I gave the details to Airbnb, they didn't care, they cater to the guests. I have been treated like a second-class citizen and harassed by them, accusing me of lying, and making it up even though I have photos. My last guest was a psycho and I had to call the police to have her escorted out, and still Airbnb didn't care. She not only stole from me, she hid things out in the shed and threw things out in the yard; but still Airbnb, even with photos, didn't believe me.
I will never do business with them on any level. They are destroying themselves all on their own. Hence all the bad ratings.

I will simply never stay at an airbnb, period. I feel the place is just a scam. After they get a uploaded picture of who is staying, AND a picture of your drivers license Front and Back AND your credit card information, they insist on a web cam photo or texting something. I have an old desk top that has no web cam and I don't know how to use a smart phone to download their app and text. Really oppressive site that wants WAY more information that I have ever had to give to any other reservation site Then when you call, you are talking to the Philippines, no English. They will not work with you, all their way or no way. Well... no way it is.

I have been using airbnb for quite some time and I like the concept.
Airbnb is however a very interesting company. While they contact me endlessly, there is no way to contact them.
It is a company that for all practical purposes provides NO support.

I wish they stopped bothering me re reviews. I'll write them when they start to provide support.

I have to say I have never felt so let down. To be told whilst in Johannesburg, 2 days ahead of flying to Capetown that the accommodation that had been booked through Airbnb in Capetown was no longer available was less than ideal. With three children and being a country that you have never visited before this was a challenging situation.

No contact details to enable us to have a conversation just silence! Never use this company. Still waiting for a response and a refund of the bank charges for our bank transfer plus the returned money was sent back in Euros. Diabolical, complete scam. Don't use them, Found a great company that helped us in the end but wasted a whole day of our holiday trying to resolve the situation. Use a company called Capsol to book accommodation in Capetown. They were brilliant!

I booked a home that when I arrived was in a seedy neighborhood with people drinking and hanging out on the corner. I didn't even enter the home. The owner did not answer and the people at Airbnb kept giving me excuses about a refund as I didn't feel safe. The house didn't even look like the picture posted. The bars on the windows of houses next door and the drug deals going on state not a good place to stay but the ad said nice neighborhood. Huh. Not sure if I will ever use this site again and this ruins it for the good hosts

Did you know when you look at prices in foreign currencies and you go to book, all fees stay the same but the 'service fee' that airbnb charges increase. For example, I booked a room in Japan for a week and the first price was 1900 yen but when I clicked 'confirm booking' the price instantly jumped up to 3507 yen... Total fraud!

And get this, the room I rented wasn't even located in the place mentioned. The address was 3 kilometers away!

Beware!

Airbnb is a Clown Show! They delete reviews warning of violence, insults, discrimination, theft and financial scams to continue profiting from clueless users. They manipulate prices (up to $200 in many cases) and track your behavior to extort more. When a host scams you, Airbnb ignores everything for days, even if you take the case to the local police. They refuse to delete insults by hosts. They have a racial bias. I have reported 5 hosts to the police and Airbnb awarded 4 of them. Multiple women have also been raped in Airbnb accomodations because many Airbnb hosts are psychopaths and Airbnb does nothing about it despite the many warnings. They keep these women silent by paying them, which is just another form of raping them once again. It is abuse after abuse after abuse... Why is nobody suing this company to the ground or at the very least expelling the CEO?

Upon arrival we found the house to be in poor condition, dirty and hot. We would not be able to stay in the house do to no curtains for privacy on the windows as well as the sunshine heating up the furniture to unbearable degrees. No air conditioning in the house. No drapes to close to avoid the sunshine coming in. We tried to call the hosts but no answer. We called the resolution center immediately and explained. Resolution center contacted hosts Pam and Paul and explained that although we would not be staying at the house at all we would still pay for one night. We were a total of 1 hour at the house before departing to find other accommodations. After multiple calls still waiting on a refund.

Customer service was fantastic. They made sure I had the correct part, gave me options for shipping, and got my part to me when I needed it. The part worked great. I would definitely use PartSelect again.

I spent over 2 hours looking around the Miami area to spend the Mother's Day holiday there. I finally find this rbn b.com so decided give them a chance. I gave them all my personal information I gave them my driver's licence to front the back everything. Hours later I get an email telling me that they had to cancel my reservation and they are going to reform me my money but it will take up to 5 days which I think is pure BS. It should be that if you cancel someone's reservation after everything that I went through the get it then they should refund you the money mediately into your account. I can't give this RB and b.com a lower star than a one if I could I would give it a -0 because they are truly full of $#*!.

Carefully, you are planning something and for a week suddenly... the owner cannot provide the accomodation. One has repairs, the other does not know how to use the calendar. And a week before you moving especially in the summer, prices are completely different. You will be offered compensation - 10% of the total cost of the reservation, but the prices for booking somewhat 50% or more. And according to the rules of the service, you only deserve a discount if the owner cancels the reservation in less than 48 hours...

Airbnb "Verification process" to PAY to rent a home includes submitting a photo, entering all usual ID info, including birthdate, verifying your phone number by entering a number they text you, then submitting a front & back photo of your driver's license. I thought this was a bit much, but okay I did it. After entering the former information I was asked to submit my complete credit card info, okay, time to pay, I entered this thinking that I must be done. NO-- next is a screen stating the need for access to either my Facebook or Gmail account AND allowing them to use all of my contacts. After much effort I was able to find a way to communicate with someone at Airb&b, thinking there must be mistake, anyone can see that this is unreasonable. Nope, without either of the latter, I can't rent from them. I am amazed that a company do this. They can only do this if we let them, will you join me in not allowing this by taking your business elsewhere?

I booked a unit off airbnb and paid in full. Host contacts me and tells me I need to cancel the booking due to the host getting caught renting a unit that was not supposed to be used as an airbnb. When I try to cancel, it states I will only get 50% back. I contact airbnb and they do honor the refund in full but insist on sending the money back to a closed account. I repeatedly asked for the refund to be sent via check, on to another credit card, in a credit form with airbnb so I could book a different unit for a fast approaching trip and they refused. They sent my refund back to the closed account and my $1000 is now bouncing back and forth between the two. Airbnb customer service has been horrible! Rude, having a "not my problem" attitude and doing nothing to help me. WORST COMPANY EVER!